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Grupo Q Automotive | APJ SAP Sales Cloud | SAP Service Cloud
Automotive
Grupo Q is a leading distributor of and service provider across Central America. In Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, and Panama. The company has exclusive distribution rights for Nissan, Hyundai, Cadillac, Chevrolet, Mazda, Peugeot, Jeep, Isuzu, RAM, and GWM, among others.
~100% Automated Processes for sales orders, invoices, and payments
Headquarters El Salvador
Product s leading automotive distributor and service provider
Web Site
Featured Partner DXC Technology
grupoq.com
Business Challenges • Inability to uniquely identify customers through a single golden record • Duplicate records in its database, challenging the tracking of customer behavior and purchase history • Lack of robust lead and opportunity management capabilities Customer Benefits • Established one version of customer truth across business units • Streamlined and automated critical selling processes, and empowered the sales team with intelligent cross- selling, up-selling, and down-selling recommendations • Enhanced visibility over customer visits, and enabled better sales engagements • Improved collaboration between sales and service teams, increasing efficiency while reducing manual effort • Optimized logistics planning, streamlining product picking and delivery preparation processes and identifying the most suitable transportation option “SAP Sales Cloud and SAP Service Cloud presented an opportunity for a faster time to value, higher return on investment, and more rapid implementation time. We now have one source of customer truth, automated processes for sales orders, invoices, and payments, as well as increased efficiency and proactivity in service interactions.”
Increased Efficiency And proactivity in service interactions
Gustavo Adolfo Arias Masis Innovation Leader Grupo Q
Read the Success Story
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