Drive Customer Centricity
Digitalization of Sales Process & Automotive Retail Engage key industry player digitally while improving level of automation and reducing costs. Establishing personalized retail practices around accessories, services, merchandising, Spinning off marketplaces for partner offerings and other potential opportunities for driving additional revenues.
Understand quickly customers’ sentiments and satisfaction to optimize quality of operations and reducing cost to serve. Aftersales Value Enhancement in Service
Direct-to Consumer Sales Channels For OEMs & Suppliers Offer an end to end, best of breed direct to consumer template starting with digital sales (via commerce) to invoicing, logistics and service to enable start small and scale.
Sustainability and Reuse
Innovate with regenerative business models, capture and control the value of your products after sale with circular business
Subscription and outcome based models create stronger and longer lasting relationships, attract market segments, and achieve higher margins and customer lifetime value. New Business Models – Software & Services Subscriptions
End-to-End Data Foundation
Success Strategies Achieve your business goals effectively
Combine detailed customer profile, vehicle usage and transactional data into a holistic view to intelligently engage with customers in a personalized way and in the channel of choice to win new customers and create customer loyalty.
Create intelligent business models that encompass your customers' entire lifecycle and evolve into providers of sustainable mobility services.
7
© 2024 SAP SE or an SAP affiliate company. All rights reserved.
Made with FlippingBook - Online catalogs