Maximize Value Across the Entire Customer Lifecycle
Real-time data Power instant decisioning with the right data at the right time
Quickly implement change Modify rules + processes easily in a visual environment
Comply with regulations Automatically adjust decisioning processes to ensure compliance
As part of an ambitious and unrivalled digital transformation project, this digital bank wanted to create a clear brand experience across their global footprint. To deliver on this goal, it needed to deploy processes that supported a standardized experience around the world. A key principle of the bank’s digital plan is to offer the best possible customer experience through repeatable, customer-focused processes delivered on a global scale. To do this, it wanted flexible, scalable technology that provides the independence and control to deploy consistent processes across thousands of branches. Considered within this framework, the bank wanted an enhanced risk decisioning solution for their commercial and SME business lines.
SME + Commercial Business Lines
This company is a leader in digital banking.
Decisioning Cloud
Provenir was implemented as the risk decisioning engine powering this bank’s SME and commercial business lines because Provenir had the proven flexibility, scalability, and robust architecture needed to support the bank’s global digital transformation plans. One of the deciding factors was the platform’s microservices capabilities, which enables the bank to design software once and deploy it worldwide. The bank believes that Provenir is a key component for meeting its goal to deliver outstanding service consistently. Provenir’s flexibility empowers this bank to create standardized decisioning processes that can automatically adjust to the variations required for each location, individual customer, and type of customer. The bank is using Provenir to power its client analysis— including rating and limit setting—and underwriting. With a global risk decisioning platform, it can leverage the information collected in one location to serve multi-national clients in other parts of the world, simplifying their interactions and offering them a high- quality, consistent process.
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