for a candidate with the team leader mindset, and without hesitation, we thought of him. He is an individual with good work ethics that go a long way and is seen by many as a leader on the Gantry Truss tables. Juan G. helps new hires and trains them to be successful employees as well as team members by following up on their progress and their questions if they don’t understand something after they have gone through the New Hire Safety Training Program. Keep up the good work, Juan Gomez. Caldwell Truss appreciates everything you do and the training you provide to help your team and location succeed!” HIGH FIVES!
EASY From: Linda Hampton, Twin Inside Sales To: Tristen Benavidez, Twin Driver
Our driver, Tristen Benavidez, received this wonderful compliment from a customer: “I just want to take a second and express my appreciation to the person who delivered our material. I had asked him to unload on the concrete near the garage. When he arrived, he checked with my wife to confirm where to unload. She pointed out that it was going into a pole barn right next to the garage, and he could unload it in the driveway in front of the pole barn next to the garage. During their conversation, my wife mentioned that I would haul it inside after I got home so it would not get wet. Your driver made the extra effort to unload the material inside the pole barn. Please thank and commend the driver for going the extra mile for us when it was not expected. His example and efforts have made us a customer for life.”
SAFE From: Andrea Cox, Jaguar To: Catherine Bedegi and the Corp HR Team
WOW From: Jeff Christoffersen, GM Pocatello To: Pocatello Yard
“High five to Catherine Bedegi and the FBS HR Team for putting together several good presentations in recent months highlighting ways we can stay safe even in an office setting. These presentations are a quick part of our monthly huddles and have covered topics like first aid, emergency drills, and office ergonomics. Catherine keeps it light-hearted and informative and always looks for ways to help her team consider health and safety.”
“Our CSR, Paul Ludwig, has a new account that left BMC/BFS. The client has remarked how great it is to be with us and noted that our drivers, especially, have been doing a great job. I want to thank everyone for doing a wonderful job and separating us from our competition with exemplary customer service.”
GUIDE From: Juan C. Rodriguez, SCI West Region To: Juan Gomez, Caldwell Truss
STRIVE From: Tyler Honn, CSR Boise To: Chrissy Garcia, AR Manager Treasure Valley
“I would like to give a big thanks and show appreciation to Juan Gomez for his drive and leadership skills in helping new hires who are part of our mentor program. Juan Gomez is part of our Caldwell Truss Team, and has been a mentor since the new building was up and running. The opportunity presented itself at the location and we started looking
“Chrissy Garcia is the new AR manager for the Treasure Valley and is killing it. I wanted to give her a high five for her work with the Shea account. She is going above and beyond what was asked, and it is noticed not only by me but by the customer as well. Thank you!”
Location Spotlight: TVID EXTERIOR
customers. As part of our ongoing efforts to enhance customer satisfaction, we are working toward establishing a centralized warranty department that will streamline the reporting process for warranty issues,
At TVID Exterior, our organization encompasses several specialized departments including siding, gutter, garage doors, framing, doors, and windows. Our overarching goals are twofold: To facilitate a seamless building process for our customers and to cultivate a safe and fulfilling work environment for our employees. Central to our success is effective communication, spearheaded by our on-
site project managers who oversee material deliveries, returns, changes, installation dates, and warranty matters. Operating across a vast geographical area spanning the entirety of the Treasure Valley and extending to several locations around Fruitland, as well as occasional projects in the McCall area, we cover a lot of Idaho and some of Oregon. We are committed to delivering our services efficiently and effectively. Cross-training is integral to our operational strategy, allowing our team members to collaborate across departments and ensure comprehensive coverage of our service areas with a limited workforce. We leverage both subcontractor and in- house labor for installations and warranty responses, striving to provide a consistent and reliable service experience to our
offering a one-stop solution for our customers and final homeowners.
Our main physical location, situated at the former Boise Supply yard, serves as the hub for our siding operations, while our Boise and Caldwell stores accommodate our framing, finish, window gutter, and garage door teams. Despite the inherent challenges in the industry, I take pride in our cohesive and dedicated team, from managers and supervisors to installers and load builders, all united in our commitment to delivering exceptional service and exceeding customer expectations.
– Jeff Keeney GM TVID EXTERIOR
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www.franklinbuildingsupply.com
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