Success Drivers CB 9 & 10

H&B UK Success Drivers

Anticipate and Innovate Using competitor data and insights to build future plans and make effective decisions

Customer Focused

Collaboration Enables a collaborative environment that inspires trust and builds effective innovative processes in changing times

Problem solving Solving problems and making decisions in fast changing conditions

Results Driven

An obsession to exceed customer and colleague expectations

A passion to achieve results with a clear focus

WHAT DOES IT LOOK LIKE IN A TEAM MEMBER? (Career Band 9/10)

Knows what is expected. Takes ownership and responsibility for getting things done Understands the plan and delivers their part of it Follows Company process and highlights when they identify this is not happening

Sees every interaction with the customer as an opportunity to delight them Adopts new ways of working which improve the service we offer to both customers and colleagues Uses positive language and behaviours in all interactions with customers and colleagues

Works systematically and logically whilst remaining open to different and diverse ideas Actively looks for new ways of working that would benefit the business and move things forward Confident to make the right decision for the customer in the absence of a manager

Committed to a team approach, actively joins in and recognises the contribution of others Builds effective working relationships based on respect, trust and takes into account others needs

Demonstrates the positive belief that they will find a solution rather seeing obstacles Breaks problems down into manageable steps that can be resolved more easily Works with other team members to find solutions and gains strength from a team approach.

Seeks, acts and learns from feedback

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