MARCH 2024
EDITION 31
Consumer and Patient Experience
Partnering with Consumers Standard
HUMAN EXPERIENCE WEEK 2024 – SAVE THE DATE
This year’s Human Experience Week (HEW) “Innovate to Elevate” will take place from 29 April 2024 to 3 May 2024. NSLHD Consumer and Patient Experience Team have partnered with Virtual Care and Hospital in the Home Services and the Ministry of Health to hold a hybrid event on 29 April 2024, between 9 – 11am at Norman Nock Room 1, Level 5, Kolling Building, Royal North Shore Hospital Campus, St Leonards.
29 April - 3 May 2024
The event will showcase the NSLHD Virtual Care and Emergency Ambulance Avoidance Strategy. The strategy illustrates how NSLHD Virtual Care and Hospital in the Home Service have used innovation in virtual care to elevate the experience of staff and consumers. Consumers will tell their story outlining their experience of surviving to thriving. Look out for further details of this event and local events happening during the week. For further information please email NSLHD-ThePatientExperience@health.nsw.gov.au
REACH (RECOGNISE, ENGAGE, ACT, CALL, HELP IS ON ITS WAY) REACH is a Clinical Excellence Commission initiative that enables patients, carers, families to raise their concerns about a worrying change in a patient’s condition while in hospital. To understand how REACH is implemented in your service please refer to the local procedure or guideline for managing the deteriorating patient. Information can also be found on the Clinical Excellence Commission’s website (Between the Flags and REACH). For general inquiries, contact your local facility or service REACH coordinator or the Consumer and Patient Experience Unit on NSLHD- ThePatientExperience@health.nsw.gov.au
Recognising and Responding to Acute Deterioration Standard
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