MARCH 2024
EDITION 31
NSLHD 160 tales of Kindness
NSLHD Consumer and Patient Experience team and Mental Health Drug and Alcohol set a challenge to capture 160 Tales of Kindness from across the district to celebrate the impact kindness can have on people and places. An initiative that originated in Prince of Wales Hospital, sharing tales of kindness, looks to integrate the power that kindness holds as an enabler for staff well-being, person- centred care, and happy workplaces. ‘Kindness works here’ cards were created in the NSLHD compliment portal for staff to access. NSLHD received 167 over the week from across all services. As a result a Kindness word tree poster is available to download and display.
PATIENT REPORTED MEASURES UPDATE ACI Site Visit – February 2024 The NSLHD Consumer & Patient Experience Team hosted the Agency for Clinical Innovation (ACI) Patient Reported Measures (PRMs) Team in February 2024 to showcase examples of local services using PRMs to improve patient care via the Health Outcomes & Patient Experience (HOPE) IT platform. James Zhang, GP VMO, Long Covid Clinical Lead, Virtual Care Service presented on the Virtual Care Team’s experience of using PRMs in Long Covid. Elline Pamplona, Nurse Practitioner, RNSH Department of Endocrinology, presented on the RNSH Diabetes Assessment Clinic’s experience. The meeting was a great opportunity to share lessons learned and provide feedback to inform the ongoing local and state-wide implementation of PRMs.
HOPE 2.1b Release – March 2024 ACI have advised that the next significant update to the HOPE IT platform is planned for 8 March 2024. The 2.1b release includes the introduction of: Four new clinical cohorts, including paediatrics, maternity, brain injury, and menopause. The NSLHD PRMs Team will be reaching out to these services shortly. Seven new patient reported outcome measures (PROMs). This includes the PROMIS CAT which has the potential advantages of being shorter and more relevant for patients than the PROMIS-29. other platform and performance enhancements. For more information about PRMs please get in touch NSLHD-prms@health.nsw.gov.au.
WHAT IS TEACH BACK? Teach Back is a communication tool which can be used to check patients understanding of verbal information provided to them by staff. The technique involves patients repeating back to staff in their own words what staff have told them. The tool should be used when communicating with patients, families, and carers, particularly when staff are providing important health information that has instructions patients need to follow. Teach back is not a test but rather checking how well the health staff have explained the information delivered. This is not a one size fits all process and should be adapted to the audience at the time. Teach back is recommended in the NSW Health Literacy Framework 2019 – 2024 and the NSLHD Partnering with Consumers framework . There are a number of resources available for staff to access that explain teach back. For more information check the Health Literacy intranet page or log into My Health Learning and search for Learn about teach-back (MHL code 409377612) and Health literacy and Teach-back (MHL code: 241744958). Partnering with Consumers Standard
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