Financial Architects - February 2020



MANY HATS The Life and Times of Janice Reynolds Entering my 16th year at Financial

way. Every day is different from the last, and the skills that I get to employ are constantly changing. Of course, I have a great support team to help me in all these matters, and I’m doing my best to learn to delegate when I can. But the biggest difference in my move to FAI is the impact I feel we’re making. Working in a school or billing department doesn’t give you much of a chance to see the positive effect you’re having on people in the moment, but manning the front room of an experienced firm does. Hearing the relief in someone’s voice when I can find them the information they’re looking for, seeing the look of a satisfied client as they leave a meeting with their Architect, or even just getting a smile as I fix coffee — that’s what makes it all worth it. My husband and I are nearing retirement ourselves, and we’re learning how to slow down (slowly). I love my time at FAI, but I’ll admit I’m looking forward to more time to travel, work in the garden, and spend time watching the grandkids’ activities. As I look forward to those golden years, it brings an extra special satisfaction that I get to help others do the same.

Architects, I can say with confidence that no two days are the same. My job has morphed and grown over the years as I took on more responsibility and got to see more aspects of the firm. And from my “private office” in the lobby of our firm, I had the perfect vantage point to watch the firm evolve and grow along with me. When I first came to FAI in 2004, I was acting as an administrative assistant for two of the Architects on our team at the time. But as I became more experienced and known around the office, I found myself keeping more and more plates spinning at once. After seven years, my location in the office changed and I began my current position as the front desk and client services coordinator, which covers most of the aspects of my job. Yes, I’m almost always the first face you see coming in the front door, and it’s usually my voice on the other end of the line when you call into the office, but I get to do plenty behind the scenes as well. From keeping up with our monthly correspondence letters, fielding meetings with our Architects, and servicing our in-force insurance accounts, I get to wear a lot of hats. That’s just one of the reasons I love it here. I’ve never had a problem learning new skills. In fact, back when my kids were growing up, I worked at their school as a video aid. This was back when we were recording things on big, clunky audiovisual

equipment and recording to VHS. As you could imagine, those were very different times, and I had to pick up niche skills to make sure everything ran smoothly. It was more than worth it though — while my adult children were back for the holidays, I was sure to break out the old tapes from when they were little and share the memories. After my kids graduated, I moved on from their school as well. In what was a completely different career move, I got hired to do medical billing. Again, this required me to pick up a unique skillset, and a detail-oriented one at that. However, once I’d learned the ropes, it proved to be monotonous work. That’s why I’m so glad I found and stuck with Financial Architects.

Looking forward to what the future will bring,

– Janice Reynolds

As I said earlier, I wear many hats here at the firm, and I wouldn’t want it any other



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