Customer Care/Warranty Information If you need to have an item at your home repaired under warranty, please submit an online request. (ALL requests for work or observation MUST be received in writing EVEN EMERGENCIES) Online: www.drhorton.com Click on the Customer Care at the top, then click on I have a warranty request to submit. Enter all information If you have an attachment (i.e. inspection report or pictures) you may e-mail us at: AustinCustomerService@drhorton.com Fax: Customer Care Department 866-774-0370 Mail: 10700 Pecan Park Blvd. Suite# 400 Austin, TX 78750 ATTN: Customer Service Department Phone: Call 512-345-HOME (512-345-4663)
After Hours EMERGENCY only: (512)345-7970
RWC Manual (10 year warranty) can be viewed or printed at www.drhorton.com To contact RWC direct: 1-800-247-1812
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