Ask open questions – based on finding out how work is performed and how workers and managers have enabled the work to be done effectively (and safely without incident). Ask questions such as:
How did you achieve (this success)?
What was critical in making this happen?
What are your innovations?
What were the systems required to be applied? Were they applied? What was useless about the systems we have in place for you to get to your outcomes?
Did you need to vary some of the process and procedures so that the work could still be done safely but more efficiently?
Ask what they would change if the organisation were to take on board some of their approach so that others can have the benefits of the solutions they have identified (systems, processes, tools, equipment, people, innovations, environments, resources).
After obtaining that information in an open way, we can look at what went right using the same approach we have outlined in the Positive Investigation Methodology in a proactive sense.
We have success. We have information about how it was achieved. In that context, conducting the analysis might look like this.
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