through an online tracker, which were prioritised in accordance with seriousness and the level of security clearance of the individual. 18 F xix
LONDON OLYMPICS CASE STUDY
KEY TAKEAWAY:
What is evident in the lessons learnt from success during the construction of the London Olympics is that success itself was evaluated at multiple point, by multiple parties using myriad tools throughout the construction work itself. For example, the above discussion highlights that the following methods were brought to bear in learning form success: safety culture maturity assessments, peer reviews, lessons learnt functional de-briefs (for example in the communication strategies) as well as continuous improvement feedback loops at various stages throughout the project. Furthermore, that success was celebrated along the project delivery so the expectations that were set at the beginning of the delivery of the project were reinforced with positive reward mechanisms for those contributing to its success.
FINAL OBSERVATIONS
REMEMBER: If investigating success in a project or operation leads to demonstrable changes elsewhere in your systems, celebrate that and recognise that change openly with all workers. That will have a flow-on effect of encouraging your workers to provide open and frank information to you when they see rules, processes and procedures that they think do not work in practice. You will receive more early warning signs in failures or inadequacies in your systems in practice, which ultimately, will lead to better safety outcomes.
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