Transforming the Employee Journey: Truly emphasizing them
Job application journey
Analog era Committed candidate
1
3
4
2
Speak with recruiter
Research company
Apply for the job
Shortlist Job
1
2
3
4
Digital era Casual candidate
Several factors, including evolving employee expectations, technological advancements, societal and demographic shifts, are reshaping the employee journey. Organizations must diligently grasp the new employee experience, their activities, concerns, interactions, and more. Redesigning processes and enhancing touchpoints are critical to delivering the desired employee experience.
Benefit scheme utilization journey
3
2
1
Analog era Passive User
Check scheme provided
Configure own scheme
Voice [dis]satisfaction
Utilize scheme needed
2
4
3
1
Digital era Demanding User
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