Leadership and Employee Development • To provide outstanding leadership for the team, setting clear direction and providing regular feed- back. • To ensure that only the highest calibre of employee are recruited for the department. • To ensure that any new recruits are appropriately supported in order to ensure the successful com- pletion of their probation. • To promote continuous learning and development of the team, utilising all available Company re- sources. • To identify individual training requirements and ensure that Department, process and systems knowledge are of the highest standards. • To ensure that standards are being reviewed reg- ularly and activities are conducted to ensure the continual development and productivity of all members of the team. This will include document- ed performance monitoring and coaching of the
Harrods Values At Harrods, we ask everyone to believe in Anything is Pos- sible to challenge the conventional view of what is possi- ble and turn delivery into an art form. Our brand needs us to be Master of Luxury, Experts of Exceptional and Crea- tors of Magic, as brands are made by people, our people have a really important role to play. We have five employee values that show us the way; We take pride, We Strive to Exceed, we are One, we are Hu- man and We Build Trust. These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders.
team members as well as conducting annual/quar- terly performance reviews. • To oversee any people issues and disciplinary mat- ters and to ensure that they are dealt with in line with Company People Management Policy. • To create a positive work environment that results in turnover and sickness and absence reduction to ensure that collective and individual targets are met. Support Facilities Duty Managers when scheduled to do so – tbc but intent will be one/two late shifts per week and one weekend in four/five. Must be willing to work flexible hours where necessary • Self- Motivated and able to work independently. Able to adapt to changing situations and remain calm and effective when under pressure. • Possess a good awareness of engineering and building services, and experience of CAFM sys- Other •
tems in particular Planon.
• Continually develop own knowledge in line with in- dustry best practice and engage with development objectives set by the business. • Ability to make quick and accurate decisions; demonstrate good judgement. • Be an effective communicator with all levels of per- sonnel, be collaborative and able to compromise for the benefit of the team. Key Performance Indicators (KPI’s) • Reports and Compliance 95% completion in month • Staff turnover < 5% • Sickness Management <2.5%
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