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BANK ON BRAUNS What Does It Mean to Be Dependable?
A few months ago, we launched our new slogan. You might have seen our billboard around the city or ads online calling for clients to “Bank on Brauns.” We’re having a lot of fun with the word “bank.” The visual ads usually play around with the look of money, referencing our reputation for getting clients big settlements. But Bank on Brauns has another meaning. It’s about being dependable, a promise to our clients that Brauns has their backs. I know what it feels like to put your faith in someone who isn’t the most reliable. I love my dad, but when I was growing up, he was a workaholic. There were many times when he promised to take me to a game and told me to be ready at a certain time but didn’t follow through because he got busy at work. As an adult, I know he was working hard to take care of the family, but as a kid, that kind of thing breaks your heart. I don’t ever want someone who’s relying on me to feel that way. I’ll admit, there are times when I get busy at the office and I don’t get home until late, but when I promise my family I’m going to be somewhere, then I’m there. that means at our firm, we do what we say we’ll do when we say we’ll do it. We don’t ignore phone calls in order to avoid having a difficult conversation with clients. We’re available to answer questions, help wherever we can, and put our injured clients at ease. Dependable isn’t just a word; it’s a promise. That same promise extends to our clients. When I promise to be dependable,
clients take care of their cars after an accident. A lot of people don’t realize that the car is a separate legal area altogether. Lawyers can’t make a fee off damaged cars, so they usually tell their clients to handle that themselves and insist “It’s easy.” No part of law is ever easy. Being dependable means we need to do everything under the sun to make things right after a car accident. Because the car is often such a big area of stress for our already stressed out clients, we don’t hesitate to step in and help out there, too. The money from big settlements is great, but money comes later. Being dependable is our main focus, first and foremost. A law firm should be true to its word. We take great pride in always being there for our clients, through good, old fashioned customer service. -David Brauns
“Dependable isn’t just a word; it’s a promise.”
A lot of our clients are recovering from car accidents, and I’ve found that a lot of our clients are more stressed out about losing their car than they are about being hurt. It makes sense. Public transportation in Atlanta isn’t great, and without a working car, our clients might not be able to get to work, buy groceries, or pick up their kids after school.
One thing we do that’s different from other personal injury firms is help our
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