Quality Service Delivery
Housing Service Standards
A core principle in Housing Choices’ delivery of services is to make residents central to everything the organisation does and to listen and respond with open and honest communication and a flexible approach. This year, as part of this commitment and in partnership with residents and stakeholders, a set of Housing Service Standards was developed specific to Housing Choices. These standards provide a clear commitment to ensuring residents understand the quality of service they can expect. They provide a benchmark against which Housing Choices’ service can be measured and are based upon Performance Standards of the National and Victorian Regulatory systems. While Housing Choices tailors its services to meet the needs of local neighbourhoods, the Housing Service Standards capture best practice in service delivery and ensure that Housing Choices continues to achieve a high level of service provision consistently.
The Housing Choices Group is committed to providing the best quality services for residents and stakeholders, and to provide innovative new services that can positively impact the broader Australian housing system.
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ANNUAL REPORT 2015–16
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