HCA Annual Report 2016

Tasmanian Operations The 2015-16 year was a significant one for Housing Choices Tasmania, with enormous progress made in a relatively short timeframe. Housing Choices Tasmania has key partnerships with local stakeholders including; contractors, support organisations, Community Houses, Child and Family Centres and Councils. Each partnership is critical to the success of the long-term vision of supporting residents and communities to thrive. The successful progress we have made to date is due to the commitment and dedication of many people across the organisation and that of its stakeholders. Crucial to this has been the acceptance, support and commitment of the residents and the broader community. Housing Choices Tasmania now manages 1,464 tenancies across the state, with 1,156 of those located in the north west under a 10-year agreement with the Tasmanian Government. Residents of the north west have continued to embrace our localised service, with almost 90 per cent having a direct lease with Housing Choices Tasmania, and residents housed under our other programs have remained incredibly stable in their tenancies. This demonstrates the quality of Housing Choices’ service provision across the state. Highlights of the 2015-16 year included: •• continued compliance under the National Regulatory System for Community Housing, retaining our Tier 1 status •• delivery of $3.8 million in maintenance works •• rollout of a significant upgrade program, which saw the installation of 350 heat pumps to reduce heating costs for residents •• an occupancy rate of 98 per cent •• housing 185 applicants, 40 per cent of whom have high-priority housing needs.

In addition to these very tangible outcomes is the community development and engagement work undertaken, which is important to the long-term renewal and sustainability of communities. We continue to develop positive relationships with support providers in delivering on key commitments. •• delivery of a financial literacy program in partnership with Mission Australia and four Community Houses, utilising grants from both NAB and Housing Choices Tasmania •• progress towards the development of a Master Plan for the Shorewell Park area •• embedding the Resident Advisory Committee meetings into our business •• investment of over $110,000 in Community Development programs/activities. Housing Choices Tasmania looks forward to a continued strong commitment to residents and partners to deliver ongoing improvements for communities across Tasmania. Achievements for the year 2015-16 included:

Kim Bomford State Manager Housing Choices Tasmania

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Building for the future

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