Broadleaf - June 2020

YOUR MANAGED SERVICES PARTNER

JUNE 2020

COVID-19 Disaster Plan Updates

Ensuring Your Business Continuity Is a Success

Many organizations have successfully transitioned to working remotely but in the process have discovered gaps in their business continuity plans, and who can blame them? I don’t think many of us thought we would face this worst- case scenario. There have been many lessons learned, and what we have experienced will hopefully shape how organizations view business continuity in the future. Consider systems and hardware as essential. Until now, many small-business continuity plans focused primarily on making sure their data was being backed up on a consistent basis and would be accessible in the event of a natural disaster. The pandemic suddenly forced companies to a work-from- home model for their employees, which potentially exposed vulnerabilities never considered before, like secure access to their network, data, and applications. As you update your business continuity plan, consider the employees’ internet speed and access to critical applications while ensuring employees have access to laptops, mobile devices, and other essential equipment. You can't release people to work from home if you don't have enough equipment for everyone. Utilize IT specialists. More businesses are incorporating IT experts into their business continuity plans to deal with important business

technologies. Managing complete business continuity requires a skilled, knowledgeable, and experienced IT team. By utilizing outsourced specialists, management doesn’t have to worry about the technology and IT support portion of the business, which allows them to focus on their employees, productivity, and profitability. As more Broadleaf customers are working from home, we're making sure their networks run efficiently so they can focus on their day-to-day tasks. We proactively reached out to our customers to ensure the IT environment was configured to allow for the employees working from home. So, when the stay-at-home orders were issued, they were prepared. Streamline business continuity plans. At the time of writing, continued self-isolation is in effect, so entities are looking at ways to streamline their recovery strategies. Many are documenting a proper work-from-home plan so the process is quick and efficient. Additionally, corporations need to test their plans periodically. For example, colleges across the country have been holding online classes since March, and they continually monitor the amount of traffic their sites can handle so they know what they need going forward. Focus on the positives. Because of this unprecedented pandemic, companies are reevaluating

their business structure and becoming more efficient, safer, and open to change. Also, companies are providing more remote-work opportunities so employees can enjoy a better work- life balance, which will improve their well-being. What's more, businesses are finding where they’re most vulnerable and how they need to protect themselves. If an event like this happens again, organizations will manage it more efficiently — we’ve all learned many lessons. So, if you’re creating a great work- from-home strategy, let us know! As we define general remote-work guidelines for new clients developing recovery plans, we’re reaching out to current customers for insights. And during this time, if you have any questions or concerns about your IT infrastructure, reach out. Our expert staff is ready and dedicated to handle all your IT issues so you can focus on your business!

–Chuck Mosca

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978-362-0500

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