Delivery Service: Local delivery service is only available in Palm Beach, Broward, and Dade Counties in Florida, and within 210 miles of our Charlotte, NC warehouse. Delivery fee is calculated by our online ordering system based on factors such as distance from the fulfillment center, total weight, and whether or not the cabinets are assembled. This fee is for curbside delivery only. It is the responsibility of the customer to inspect all product(s) to verify all items are present and free of visible damage prior to signing for unassembled and assembled products. If something is wrong, missing or damaged, notify the driver and make a notation on the packing slip. Driver will return to warehouse and the replacement will be rescheduled for delivery. Sign the delivery list. *ONCE THE DELIVERY LIST IS SIGNED, NO CLAIM CAN BE MADE FOR MISSING ITEMS OR DAMAGE TO ASSEMBLED CABINETS. *ASSEMBLED CABINETS CANNOT BE RETURNED UNDER ANY CIRCUMSTANCE. In case of returning items, please see the Returned Goods Policy. In case of missing or damaged parts, please see Concealed Missing, Damaged or Defective Parts Policy. Returned Goods Policy: Customers should create an RMA request online by logging in to their portal on jarlincabinets.com . To request an RMA in person the customer should have the original SO#. No products shall be returned to Jarlin until a return authorization has been issued. Jarlin assumes no responsibility for items returned without proper authorization. Products must be returned within thirty (30) days of the invoice date. All boxes containing the returned products must be unopened and undamaged. Under no circumstances can assembled products be returned. Customers are responsible for all freight and transportation charges associated with returns, and customers will assume all risk of loss and damage until the products are delivered to the Jarlin facility. Jarlin does not pick up returns. Upon receipt and inspection of the returned products, Jarlin will issue a credit for the invoice amount for qualifying returns and will incur a twenty percent (20%) restocking fee. No credit will be issued for lost or damaged items. All items must be returned to the correct fulfillment facility. Jarlin assumes no financial responsibility for items returned to the wrong facility. If you are unsure about the origin of your product, please contact customer service to confirm the fulfillment facility PRIOR to requesting authorization and PRIOR to returning. Concealed Missing, Damaged or Defective Parts Policy: Any damaged, missing or defective parts require the following to be resolved. Check to make sure all parts are present and free of damage as it is taken out of the carton. Any missing or damaged parts must be photographed. Take a photograph clearly showing the damage before assembly. If a door is warped please provide a picture of the warpage and it will be replaced. The door may be installed on the cabinet when picture is taken. Submit your request by logging in to your customer portal on jarlincabinets.com . No parts will be replaced at no charge without sales order # and photo or after cabinet is assembled. Jarlin has 48 hours to review the request. Jarlin will notify customer at this time as to the outcome of the review. If the item(s) are to be replaced at Jarlin’s expense, they will be shipped within 48 hours of notice. Jarlin cannot be held responsible for any cost including labor accrued during the installation of any of its products sold via any channels of distribution. This includes, but is not limited to, items that may be flawed or have been damaged in transit. DISCLAIMERS: Defects do not include items beyond reasonable control, including but not limited to, the following: Wood and Color Variations. Natural variations in the color, textures and grain of the wood used to manufacture cabinets or changes in the color of the wood caused by the natural aging process of the wood material is not considered defective. Wood Doors. Changes to wooden doors caused by changes in humidity, temperature and other local atmospheric conditions are not considered defects. Note also that doors that appear warped may often be the result of improper installation. If a door is warped please provide a picture of the warpage and it will be replaced. The door may be installed on the cabinet when picture is taken. Painted Finishes. Changes (such as finish stress lines) caused using non-porous woods (such as birch) or by changes in humidity, temperature and other local atmospheric conditions are not considered defects. Glazed Finishes. Glazed finishes are by nature uneven, and some edges and profiles will be larger than others. Glazed finishes may vary from item to item, resulting in variations in color, texture and finish. These types of variations are not considered defects. Any back order items to be ship via FedEx will be cut down to 94 inches. Customer will be responsible for the shipping cost if the item has to be ship at full length.
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