NEWSLETTER_September 2022

Pathway to Planetree Embracing a Culture of Caring One Person at a time

Planetree partners with healthcare organizations across the globe to provide a construct for person- centered excellence — a proven process that leads to better care, better outcomes, better talent, and an organizational culture focused on putting patients and their loved ones first . PLANETREE’S PERSPECTIVE ON PERSON-CENTERED CARE

PURPOSE Unite your team around a shared mission. Empower staff with opportunities and responsibilities to personalize care — promoting continuity, consistency, accountability, and partnership with each patient and their loved ones.

PROCESS Make person-centered care systematized, achievable, and repeatable. Develop a comprehensive, formalized approach to engaging patients and their families in all aspects of care — tailored to the needs and strengths of the organization.

PRACTICE Turn person-centered goals into action. Through skill-building, inclusive structures and re-orientation of care delivery processes, involve staff, patients, and family in the design, implementation, and communication of your organization’s improvement efforts, consistently assessing and prioritizing strategies over time.

JacobiCareExperience@nychhc.org

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