Retaining Employees (CONT’D FROM PAGE 28)
Board Converting NEWS INTERNET DIRECTORY
That’s why many organizations begin by measuring eas- ily measurable achievements such as higher revenues by sales people, accident reductions by security personnel, and glowing customer reports for service representatives. Designing an effective program is more difficult for some members of the support staff who do not perform in quantifiable ways. However, it is not impossible. “You can make pay for performance work for receptionists, house- keepers, or any kind of support staff, as long as they are given the necessary tools by management,” says Cutting. The biggest challenge is finding a way to measure sup- port staff performance that is fair and reasonable. One ap- proach is to ask “what is this person’s job and how well are they doing it?” Perhaps a receptionist answers the phone before three rings or greets customers in a cheerful and professional way. If you ask employees how they measure their own performance you may hear good ideas that can be translated into a quantifiable system. Assure success by continually expanding your plan’s scope. Include more people and develop more refined performance assessment parameters while soliciting feedback from participants. Healthy Environment Vital as it is, performance pay is not the only tool for retaining top employees. You also need to cultivate a re- spectful and supportive work environment. “It’s important that people understand what the business wants, and that they feel valued when they meet the employer’s expecta- tions,” says Cutting. “The ability to contribute and to feel involved with the success of the organization can be its own motivation.” Here are some additional factors that keep your best people aboard: Autonomy: “High performers do not like to be micro managed,” says Christina Eanes, a workforce manage- ment consultant in Alexandria, VA (christinaeanes.com). “They want the freedom to do their job in a creative way, along with the requisite responsibility and authority.” That serves the organization well. “Innovation happens when smart people find new and better ways to get their jobs done.” Frequent Feedback: Top performers want to know where they stand, and want feedback more than once a year. A negative December surprise, especially if it af- fects bonus pay, may well send them packing. The HBR report highlights the importance of monthly performance reviews. Advancement Pathways: Top performers expect the employer to help them advance in their fields. “You need to create a culture where people want to work with you because of what they are going to learn and have a real clear-cut career ladder so they see how they can move up,” says Cutting. Sometimes clearing a path for advancement is easier
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Advantzware provides a flexible and comprehensive sys- tem to address the business management needs of the in- dependent box business, as well as the ERP requirements of full scale packaging plants and integrated companies. With modules for estimating, scheduling, production, inven- tory and accounting, this scalable system supports packag- ing plants that produce corrugated boxes, folding cartons, point of purchase displays, assembled partitions, paper- board products, foam fabrication, as well as distribution of packaging supplies. Advantzware has been in operation for over 30 years and continually enhances our system to ad- dress the needs of the industry. AIR CONVEYING CORPORATION www.accfi lter.com Air Conveying Corporation is a recognized leader in the in- dustry of Pneumatic Conveying Systems and has been in business since 1968. As an equipment manufacturer rather than simply a sales organization, we have complete control over the quality of material and products which make up your proposed system. Our equipment is found in Printing, Folding Carton and Corrugated plants throughout the coun- try and the world. Let us build you the best Trim Removal System you ever had. Contact us today. Amtech offers the industry’s most innovative and compre- hensive corrugated and packaging ERP, integrated sched- uling software, and engineered automation technology. For over 30 years, Amtech has remained at the backbone of successful businesses from the independent box makers to the largest integrateds. We keep our customers competitive in an ever-changing economy with options such as custom- er digital storefronts and workflows, business intelligence, automated scheduling for corrugators, converting and ship- ping, proactive roll stock and inventory management, and so much more in an integrated, single vendor environment. APEX INTERNATIONAL www.apex-groupofcompanies.com AMTECH SOFTWARE www.amtechsoftware.com World’s largest Anilox and Glue & Metering roll manufac- turer, providing the widest selection of corrugated engrav- ings and complementary services. Anilox engraving options available from our North American manufacturing facility include elongated 75°, 60°, 45°, plus Apex’s patented GTT technology. Glue rolls are produced with Hardened Stain- less Steel and a max TIR of 10 µ for Single, Double Facers.
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January 17, 2022
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