TERMS & CONDITIONS BELOW IS A PARTIAL RENDERING OF CENTRAL HOLIDAYS’ TERMS & CONDITIONS. IN ORDER TO VIEW THE COMPLETE TERMS & CONDITIONS, PLEASE REFER TO OUR WEBSITE
1. ACCEPTANCE: The purchase/payment of any travel services offered by Central Holidays constitutes a contractual arrangement between the Passenger and/or Travel Agent (all together as “You”) and SGI US LLC (dba CENTRAL HOLIDAYS & affiliated brands) (“Central Holidays”) and represents your acceptance of SGI US LLC Terms and Conditions (“Terms and Conditions”). You are required to read and acknowledge the Terms and Conditions on our website before making any reservation with us. Payment of deposit and/or final payment will be considered as full, explicit and implicit acceptance of our Terms and Conditions herein reported and fully disclosed on our website. Each Passenger understands that Central Holidays will be accepting that Passenger’s reservation in trust upon such Passenger’s acceptance of the Terms and Conditions as outlined in this brochure and on our website. 2. TOUR PRICES/PRICE GUARANTEE: Prices are based on official rates of exchange at the time of Quote. Once we have received your full payment for any program/reservation, the price is guaranteed. Optional air transportation is not included (unless otherwise noted). However, if optional air transportation is purchased, then the fuel surcharge, all security fees, airport taxes and fees and/or any other governmental or local taxes and fees will be included. Airfares provided at the time of deposit are subject to change until full payment is received and the ticket is issued. Some airfares may require instant purchase and are subject to the respective airline’s regulations, terms and conditions of purchase. We strongly recommend you purchase air transportation through Central Holidays. In case of a human or computer billing error, we reserve the right to re-invoice for the correct amount. A full refund will be made to passengers not willing to pay increases, provided the passengers’ written cancellation is received by us (Central Holidays), in writing, within 5 business days after price increase notification. We do not itemize costs of individual services included in an itinerary. 3. PAYMENTS & CANCELLATIONS: 3.A. DEPOSITS: A $300.00 per person non-refundable deposit is required at the time of booking and NO request will be acted upon until a deposit is received (Acceptance clause 1.). Additional deposits or payments might be needed as required by the supplier of the service (Villa Rental, Cruises, Lodges, exclusive venues, etc.). We honor most major credit cards. No third-party credit cards will be accepted. In addition, we also accept personal checks or agency checks. Payment of the deposit indicates you have read and accepted the Terms and Conditions also found on our website (www. centralholidays.com). Your booking is not confirmed until the deposit has been processed by Central Holidays and you receive a confirmation invoice. 3.B. FINAL PAYMENT: Final payments are due 60 days prior to commencement of first service or as indicated upon initial reservation. This timeline may vary based on suppliers’ provisions. Passengers will be advised at the time of booking of payment requirements and obligations. If payment is not received by the determined due date, Central Holidays reserves the right to re-price or cancel the booking and will apply the assessed cancellation penalties accordingly. Please note that Terms and Conditions can change, and deposits and final payment represents your acceptance of the Terms and Conditions. Final payment with credit cards requires our signed Credit Card authorization form (except for online bookings), duly signed by the credit card holder. Other restrictions may apply. 3.C. LATE /LAST-MINUTE BOOKINGS: Reservations made within 35 working days from departure date constitute late or last-minute bookings. For all late or last-minute bookings, payment in FULL must be made within 24 hours of booking by certified check, wire transfer or credit card and are subject to a late-booking fee ($35.00), plus any additional processing or mailing costs to ensure timely document delivery. Last-minute bookings will incur a 100% cancellation penalty. 3.D. LATE PAYMENTS: Payments made after the due date are subject to applicable Cancellation Fees plus a $50.00 reinstatement Fee. 3.E. CANCELLATION PENALTIES & CHANGE FEES Deposits, Airfares and Travel Insurance (Travel Protection Plan) are 100% non-refundable and non-transferrable. For Land-Related services on Escorted tours, customized FIT packages, Hosted packages and Independent customized packages: Deposits, Airfares and Travel Insurance (Travel Protection Plan) are 100% non-refundable and non-transferrable. Cancellations received more than 60 days prior to departure date: Booking deposits, in addition to any and all other expenses already incurred on behalf of the Passenger, are non-refundable. Such other expenses include, but are not limited to, airline tickets, non-refundable deposits, full payments tendered for hotel accommodations, and transportation services. Cancellations between 59 and 46 days of departure date: The cancellation penalty is 25% of the cost of the land package. Booking deposits, in addition to any and all other expenses already incurred on behalf of the Passenger, are non- refundable. Such other expenses include, but are not limited to, airline tickets, non-refundable deposits, full payments tendered for hotel accommodations, and transportation
services. Cancellations between 45 and 31 days of departure date: The cancellation penalty is 50% of the cost of the land package. Booking deposits, in addition to any and all other expenses already incurred on behalf of the Passenger, are non- refundable. Such other expenses include, but are not limited to, airline tickets, non-refundable deposits, full payments tendered for hotel accommodations, and transportation services. Cancellations between 30- 15 days of departure date: The cancellation penalty is 75% of the cost of the land package. Booking deposits, in addition to any and all other expenses already incurred on behalf of the Passenger, are non- refundable. Such other expenses include, but are not limited to, airline tickets, non-refundable deposits, full payments tendered for hotel accommodations, and transportation services. Cancellations 14 days or less prior to departure date: The cancellation penalty is 100% of the cost of the land package. Booking deposits, in addition to any and all other expenses already incurred on behalf of the Passenger, are non- refundable. Such other expenses include, but are not limited to, airline tickets, non-refundable deposits, full payments tendered for hotel accommodations, and transportation services. No refunds will be made on any unused portion/services of any tour package. Rail Tickets: Rail Tickets and Rail Passes (Electronic and paper tickets) are non, non-transferable, and cannot be exchanged without penalties once issued, nor replaced if lost. Airfares: Contracted airfare as well as published airfare cancellation fees vary according to the airline/carrier. Fees will be communicated at time of cancellation. Cruises: Requirements for deposits and cancellations will be communicated at the time of booking and/or cancellation accordingly. Villas/Castles & Home Rentals: Requirements for deposits and cancellations will be communicated at the time of booking and/or cancellation accordingly. 3.F. CHANGE FEES A $50 per person fee will be assessed for each change made on deposited bookings up to full payment due date. This includes changes made to Passenger’s name, hotel, departure/return dates, itinerary and air or ground transportation in addition to suppliers’ applicable fees. A change of tour date and name changes on any tour package service within full payment date is treated as a cancellation/ Re-book with corresponding applicable Fees and rate differentials. In addition, any changes to the Airline reservation, at any time, is subject to availability, Fare changes, additional Fees and Charges as imposed by the respective airlines/carriers. 4. INVOICING: You are responsible for verifying everything on the provided invoice is accurate and complete, including dates of travel, options selected, and that each name and information matches the traveler’s passport (travelers’ document). Central Holidays cannot accept financial responsibility or any other responsibility for non-reported inconsistencies and errors. Changes are subject to additional Fees, Charges and Fare changes as stated above (3.F). In case of billing errors, Central Holidays reserves the right to re-invoice you with correct pricing. 5. TRAVEL/ TOUR SERVICES: 5.A. AIRFARES Central Holidays offers the following airfares: CONTRACTED AIRFARES Contracted Airfares allow flexibility if You want to make changes to your vacation schedule prior to ticketing. Once ticketed, any changes or cancellations are subject to penalties which vary per airline carrier. Penalties of up to 100% of the airfare may apply. Other fare restrictions may apply. PUBLISHED AIRFARE Published airfares may offer additional airline options, nonetheless, they carry more restrictions. Full payment plus a non-refundable service fee (approximately $75 per person) is required and will be included in the quote at the time of booking for published airfares booked in conjunction with a Central Holidays vacation. Once booked, published airfare is non-changeable, non-refundable after 24 hours from purchase and subject to fare increase and carriers’ terms and conditions of purchase. No airfares, taxes and fuel surcharges are confirmed/guaranteed until final payment is received. Any variations will be the passenger’s responsibility until the final payment is received. It is the passenger’s responsibility to reconfirm all flights 72 hours before the flight date/time. Should the airline request, for any reason whatsoever, an unexpected issuance of air tickets, they must be immediately paid in full, regardless of any previous notification to passenger. Contracted airfare as well as published airfare change, and cancellation fees vary according to the airline used and are based on the carriers’ terms and conditions of purchase. Fees will be communicated at the time of cancellation. Once the airline ticket has been issued, its cancellation penalty amount will be in addition to the LAND and/or LAND & CRUISE cancellation fees. (3.E) NOTE: In all instances, regardless of the airfare used, “NO SHOWS” are non-refundable. LIMITATION OF RESPONSIBILITY: Central Holidays is not responsible for the cancellation fees of airline tickets issued by companies other than ourselves, even if we cancel a departure for any reason whatsoever, including a cancellation
of a pledged departure for lack of participation or force majeure. Consult with our experienced reservations staff, your travel agent or the airline for the applicable penalties and/or restrictions. We strongly recommend purchasing air through Central Holidays. Due to the fluctuating restrictions, protocols and regulations imposed by local governments and international destinations to curb the spread of the global COVID-19 pandemic, Travel verification processes and requirements are the sole responsibility of the Passenger. Local, government and other information resources are readily available and constantly updated online. 5.B. VILLAS Requirements for deposits, fees and cancellation policies vary by property based on arrival dates and length of stay and will be communicated at the time of booking via a Rental Agreement. 5.C. CAR RENTAL Car rental reservations included in your package are confirmed based on vehicle’s category, not model. Please note that the following personal documents must be available at the time of Car rental Pick-Up and signing the Rental Agreement: - Valid CREDIT CARD (Cardholder must be the main driver). Debit Cards are not accepted. - Valid International Driving Permit is highly recommended and can be obtained by filling out an AATA IDP application. https://www.dmv.org/international-driver-permits.php. The International Driving Permit (IDP) is a document that, along with your valid home driver’s license, allows you to legally drive a motor vehicle while abroad. - Valid Passport (Driver) Car Rentals are subject to the car rental company Rental Terms and Conditions and signed Rental Agreement. 5.D. RAIL TICKETS Rail prices included in our programs are based on either First Class or Tourist Class. Please refer to individual programs and “Included Features”. Train schedules & fares are subject to change. Fares will be confirmed upon purchase/confirmation and ticket issuance. Any differences prior to ticket issuance will be the travelers’ responsibility. Upgrades are available at a supplement prior to ticket issuance. Seat Reservations: Your Rail Seat reservations are made simultaneously, and seats are adjoining or as close as possible. Seat numbers do not necessarily follow numerical order. Open tickets do not include individual seating assignments. 5.E. CRUISES (except Greece cruise packages): Cruise cabin assignments are run-of-the-ship based on the selected category. CHILDREN CRUISE DISCOUNTS: Celestyal Cruises: Infants: from 3 months up to 1,99 years old sharing cabin with parents pay only port taxes. Children 2 to 11,99 years old in the same cabin with 2 paying adults, pay USD$230. All other cruise programs: Children discounts might be available and may vary depending on Cruise company policies and are subject to change at any time. NOTE: In all cases, children must pay port taxes and fuel surcharges where applicable 5.F. HOTELS Hotels are classified according to government ratings, which vary from country to country. Such classifications and number of stars assigned have no corresponding value from one country to the next and may not reflect the expectations of US travelers. Accommodations are based on two people sharing a double occupancy room with private bath or shower at the hotel selected or similar. A single room may be reserved at a supplement. In many cases, single rooms, though assuring privacy, are small and not as well situated as double room accommodations. In addition, rooms are assigned upon arrival based on current availability and may vary in size, amenities and location. Generally, triple rooms consist of two beds with a rollaway for a third party depending on the destination. This may not be comfortable for some Passengers. There might be destinations where air conditioning and heating may not be regulated according to U.S. standards. Some tourist-class hotels may have air conditioning available, and some may charge a supplement. Additionally, in some countries, i.e., Italy - the services of heating and air conditioning are regulated by local laws. Central Holidays is not responsible for any inconveniences incurred related to heating and/or air conditioning. 5.G. ESCORTED TOURS Our website and/or brochure display our preferred hotels’ selection. However, hotels are not guaranteed. Central Holidays reserves the right to substitute hotels with hotels other than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent quality to those shown. No refunds are provided for hotel changes and full cancellation penalties, as noted above, apply. Transportation is provided by private, air-conditioned motorcoach or other conveyance as specified in the itinerary. Motor coaches will be equipped with lavatories; however, due to health protocols and operational restrictions – lavatories are only available for emergencies. Rest stops will be arranged to suit the needs of our Passengers. Central Holidays follows a mandatory, daily seat rotation on motor coaches and for the enjoyment of all Passengers, please adhere to the rules of the Tour Director regarding seat rotation as they are established based on current protocols for your safety and well-being. Alcohol consumption as well as smoking are not allowed on transportation exclusively provided by Central Holidays. Non- Operation of Escorted Tour – Dates of pledged departures are
64
For more information, call: 800-935-5000 or visit: www.centralholidays.com
Made with FlippingBook - Online magazine maker