Our new website is live southwayhousing.co.uk
Managed Migration to Universal Credit Update The Department of Work and Pensions (DWP) are in the final phase of moving people from legacy benefits to Universal Credit; this process is called ‘Managed Migration’. The final phase of moving people on Income Related Employment Support Allowance (ESA) to Universal Credit is being accelerated. The DWP hope to have everyone moved across to Universal Credit by March 2026. If you receive your letter from the Department of Work and Pensions. Don’t panic, but don’t ignore it • You must act on your notice to claim Universal Credit, as doing nothing will result in your current benefits being stopped. Note the deadline on the letter • You have three months from receiving the notice to claim Universal credit, but you can apply for an extension if you have a good reason. • If you haven’t claimed before your deadline the DWP will try and get in touch with you and may visit you to help you claim. If they can’t contact you, all your benefits will stop Make your claim Follow the instructions in the letter to make your claim online. Seek Help if You Need It • Contact Southway’s Advice Team by calling our Customer Hub: 01614484200 • Email: Adviceteamreferrals@southwayhousing. co.uk • Freephone: Call the DWP Managed Migration helpline on 0800 169 0328.
Our new and improved website is live and provides all the information you need about Southway’s services. We’ve put a lot of work into making the website more accessible for everyone and updating the design to make it more appealing. We’ve also changed the layout so you can find what you want even more easily. If you want information about your tenancy, advice on coping with rising cost of living issues, or want to find out more about our Five-Year-Plan, please go to www. southwayhousing.co.uk. Just like the old website you will be able to contact us directly through online forms. You can also use the website to access your Southway customer portal account to book routine repairs and view your rent accounts. While the address of the new website is the same as the old one, if you have any pages from the old website saved or bookmarked on your devices these won’t work on the new website. Once you have found the relevant pages on the new website you will be able to save them again as new bookmarks. Tenant feedback has helped us to improve our website and we’re very grateful to everyone who took the time to have their say. We will be continuing to develop the website, so please let us know if you have any comments, whether it’s a section you particularly like, or if you think one or more parts of the website need improving. Please scan the QR code and fill in the online form in the article on our website. We look forward to hearing from you.
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