In this issue 04 S upporting tenants in their homes 05 Read about Craig’s inspirational employment journey 05 More tenants begin their employment journeys 06 H elp us repair your home more quickly 07 A waab’s Law: Tackling damp and mould in your home 08 Looking after you — home and garden this winter
These results show how your Customer Voice is heard on key decisions, can influence the services that matter to you, and be part of positive change in your community. Want to Get Involved? As well as the Service Improvement Groups, there are other ways to have your say: • Tenant Scrutiny Panel — Reviews services and makes recommendations to our People and Places Committee. We’re particularly keen to get more tenants on this panel. • Armchair Group — Share your views from the comfort of home • Fun and Feedback Events — Join us in your community Find out more about the opportunities available for you to get involved and incentives we offer by reading the letter included with Southway Stories. Incentives include:
Out of pocket expenses Annual £25 gift voucher
A yearly celebration event for involved tenants Relevant training to support your involvement
“I am really impressed with how Southway is being so proactive over Customer Voice and willing to listen. I hope other tenants will become involved as we really can shape services that Southway provides for us.”
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Fabulous fun at feedback events A year in review — Highlights from 2024/25
Denitsa Chuhleva, tenant
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How to insure the contents of your home
22 ‘Wonderful partnership’ celebrated with ninth Green Flag award 23 Tenants and staff celebrate Manchester Pride together
Read the full Customer Voice Strategy online www.southwayhousing.co.uk/get-involved/have-your-say
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