Supporting tenants in their homes
One family’s journey from fear to hope When a Manchester family reached out for help in June 2024, they were living in fear due to the actions of a neighbour. The family was desperate to move and were referred to a Tenancy Support Officer who provided them with rehousing options advice and a safety plan to help them feel more secure. They were also referred to other agencies and supported to document incidents followed by a regular review of their safety plan. The family had some brief relief when the perpetrator was remanded in custody. The family’s worry continued and they received continued support from their Tenancy Support Officer. Action was taken against the perpetrator which resulted in them losing their home and the family were supported to move enabling them to feel safe and secure at home again. Our Tenancy Support Officers work in partnership with other agencies an tailor support for people’s needs. This includes helping tenants to feel safe, looking after their wellbeing and advocacy services. “Since Shaun was introduced to me and my family, he helped us out a lot, he is an amazing individual! I couldn’t have asked for a better person to have helped us out with our circumstances at the time, he always knew what to say or how to help to calm my anxieties down, he is just an overall brilliant person and me and my family can’t thank him enough.”
Shaun, second from right
The role of Tenancy Support Officers
Tenancy support is delivered through Southway’s Housing Management and Support Team , working closely with other professionals to ensure tenants receive support and guidance tailored to their needs. By helping tenants stay in their homes and thrive, tenancy support strengthens neighbourhoods and transforms lives. Tenancy Support Officer Shaun Houten helps tenants affected by and anti-social behaviour and crime. He tells us more about the tenants he’s worked with. →
“tenant quote”
Find out more about tenancy support on our website www.southwayhousing.co.uk/ advice-support/tenancy- support-hoarding/
4 southwayhousing.co.uk
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