Letting us into your home helps to keep you safe
Why it matters If we can’t get into your home: • You could miss out on improvements that can make your home an even better and safer place to live. • You could unknowingly be living with safety risks. • You’d be breaching your tenancy agreement. Need help or have questions? If you’re worried about a visit or need help, please talk to us. We’ll do everything we can to make the process smooth and stress-free. Call us on 0161 448 4200. For electrical checks or detector issues, email Paul Muldowney at p.muldowney@southwayhousing. co.uk
Your safety and comfort are at the heart of everything we do. We’re working to make sure your home is not only safe, but the best it can be. But we can’t do it without you. When we book appointments for important surveys and safety checks, we need you to help by being at home and letting us in. These visits are an important part of your tenancy agreement, and they’re about keeping you and your family safe and your home in great condition. What’s happening in your area? Right now, our expert partners at Rapleys are carrying out our Home Energy and Improvement Surveys. They’re visiting homes just like yours to check everything is safe and see what improvements might be needed. If your home hasn’t been
surveyed yet, it will be soon. We’re also contacting many of you about energy efficiency surveys. The information we gather helps us plan future upgrades — like new kitchens, bathrooms, and energy-saving improvements that could help lower your fuel bills. Safety first: gas and electrical Checks Just as important are your gas and electrical inspections. These checks are essential to protect you from risks like faulty wiring, overloaded sockets, or damaged chargers — all of which can lead to fires or serious injuries. We know it can feel inconvenient, but these inspections are quick, respectful, and focused only on the condition of your home. They’re not just a formality — they’re a lifeline. Plus, if you let us in, you will also be entered into a prize draw to win vouchers and other great prizes.
Help us repair your home more quickly
We appreciate that everyone is busy and that plans sometimes change, but last year alone 2,634 appointments that we made with you were missed, which is the equivalent of 117 lost working days for one of our Repairs team operatives. If there were no missed appointments, we could complete your repair two days quicker than we do now. It would also save Southway
£58,000, the equivalent of 14 new bathrooms. We’re making it easier in the future for you to cancel or re- arrange appointments through our online customer portal. We will make every effort to turn up when we say we will. We’re working on improving communications with you about this with the Repairs Service Improvement Group and will update you as soon as possible. In the meantime, please contact our Customer Hub if you want to cancel
or rearrange a repair appointment. See the Contact Us panel at the back of the newsletter for details on how to do that.
6 southwayhousing.co.uk
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