A Practical Guide to Accessible Holidays in Jersey

A practical guide to accessible holidays in Jersey. From equipment hire to getting around, find essential information about an accessible island escape.

Practical Information Visitor Guide

The Lido, St. Helier

Jersey.com

Visitor Guide Practical Information

Contents A practical guide to accessible holidays in Jersey. From equipment hire to getting around, find essential information about an accessible island escape.

14 15 16 18 19 20 20 20 21 22 23 23 24 24 24

Facilities Facilities Map Changing Places

3 4 4 4 4 4 5 5 5

Getting Around Taxis Domino Cabs Jersey Taxi Drivers Association Liberty Cabs Neo Taxis Premium Cabs

Equipment Hire BeachAbility Boots Mercury Medical Jersey Technicare Medical Shopmobility

Panda Cabs Yellow Cabs

6 6

Public Transport LibertyBus

Medical Services Reciprocal Health Agreement (RHA) Kidney Dialysis Information for Visitors Loop Service/Hearing Aids Audiology Clinics and HRC Information EYECAN (Formerly the Jersey Blind Society) Accommodation Information on Assistance Dogs

8 9 10 11 12 13

Checking In or Heading Out Jersey Airport Elizabeth Ferry Terminal Parking Parking in Jersey Where can I park using my badge?

Visitor Guide Practical Information Getting Around

Visitor Guide Practical Information

Taxis

T: +44 (0) 1534 855555 E: bookings@domino-cabs.co.uk W: dominocabs.je Domino Cabs

Many of Domino Cabs’ vehicles are wheelchair accessible but we recommend that you notify the operator upon booking. Medicine collection and delivery is available if you are unable to visit a pharmacy. All drivers undergo DBS checks, prescription training, and log all deliveries.

T: +44 (0) 7829 777756 or +44 (0) 7829 777757 E: jersey.taxiapp@jtda.org.uk W: jerseytaxidriversassociation.co Jersey Taxi Drivers Association

Please advise the operator at time of booking should you require a wheelchair-accessible vehicle.

T: +44 (0) 1534 767700 E: bookings@libertycabs.je W: libertycabs.je Liberty Cabs

Many of their vehicles are wheelchair accessible. Please advise the operator at time of booking should you require this type of vehicle.

T: +44 (0) 7700 709916 E: admin@neotaxi.uk W: neotaxi.co.uk Neo Taxis

Please advise the operator at time of booking should you require a wheelchair-accessible vehicle.

Visitor Guide Practical Information

T: +44 (0) 7797 844882 E: info@premiumcabsjersey.com W: premiumcabsjersey.com Premium Cabs

Please advise the operator at time of booking should you require a wheelchair-accessible vehicle.

Panda Cabs

Please advise the operator at time of booking should you require a wheelchair-accessible vehicle.

T: +44 (0) 1534 481666

Yellow Cabs

Yellow Cabs have some vehicles that are WAV accessible and continue to update the fleet on a regular basis. Please advise the operator at time of booking should you require a wheelchair-accessible vehicle.

T: +44 (0) 1534 888888 E: bookings@yellowcabs.je

Visitor Guide Practical Information

Public Transport

T: +44 (0) 1534 828555 E: info@libertybus.je W: libertybus.je LibertyBus

All buses are low-floor, so they are all fully accessible for wheelchair users, pushchairs, prams and some smaller mobility scooters (with a permit). Low-floor buses also help those who have other mobility requirements. All their buses have easy-access ramps and a dedicated wheelchair space located towards the front of the bus.

Accessibility Card

The LibertyBus Accessibility Card aims to allow individuals who need additional support to travel confidently on the bus. It is completely free and there is no sign up. You can simply collect one from the Customer Service desk at Liberation Station. Simply show the card to the driver and they will assist you in boarding and disembarking the bus. All drivers have been fully trained in assisting passengers with disabilities. Please note, the accessibility card does not allow for free travel. Unfortunately, UK Concessionary Passes are not valid in Jersey because there is no agreement between the UK and Jersey.

La Corbière Lighthouse

Visitor Guide Practical Information

Wheelchair Users LibertyBus (continued)

All buses have easy-access ramps and a dedicated wheelchair space suitable for all types of wheelchairs – up to a maximum laden weight of 250kg. Please ensure that wheelchair users apply their brakes when in the wheelchair space. If there are no wheelchair users on the vehicle, this space will be available for other passengers – but LibertyBus ask that any passenger give up this space if a wheelchair user requires it.

Mobility Scooters

If you travel using a mobility scooter, LibertyBus can accommodate some of the smaller varieties of scooter. The scooter will need a permit. These can be obtained through a brief assessment, trialling it on one of their vehicles to ensure you can travel safely. To arrange a scooter permit assessment, please call +44 (0) 1534 828555 .

Portelet Bay

Visitor Guide Practical Information Checking In or Heading Out

Visitor Guide Practical Information

Jersey Airport T: +44 (0) 1534 446000 E: customerrelations@ports.je W: jerseyairport.com Jersey Airport participates in the Hidden Disabilities Sunflower lanyard scheme. The lanyard acts as a discreet sign to staff that the wearer may need additional time or consideration when travelling. Staff are trained to provide appropriate assistance, use clear language and avoid separating passengers from travelling with friends and family. Many UK airports also recognise this scheme, meaning passengers can expect a similar experience at their arrival and departure airports. This also means that lanyards can be retained for future use. The aim is to help make the invisible, visible. We encourage you to wear the Hidden Disabilities Sunflower lanyard to show people that you need additional support, help or a little more time. You can get yourself a free lanyard from the Special Assistance Desk in the departures terminal or order in advance from your UK departure airport. You can also pick one up at St. Helier Parish Hall, Local Services at La Motte Street, Jersey Library in St. Helier and at Communicare in St. Brelade. For more information about the Hidden Disabilities Sunflower scheme contact the Disability Team for the Government of Jersey , email disability@gov.je.

St. Brelade’s Bay

Visitor Guide Practical Information

Elizabeth Ferry Terminal T: +44 (0) 1534 447788 E: jerseyharbours@ports.je W: ports.je

St. Helier

Visit Condor Ferries to find their Passenger Assistance Guide and Disabled Facilities Guide . Within these guides you will find an array of useful information to help make your journey as seamless as possible: with information on what to do before you travel and whilst you travel, what to do when you arrive at your departure port, the process of checking in and getting on board, facilities on board, plus a set of FAQs. Condor Ferries also participate in the Hidden Disabilities Sunflower scheme: wearing one of the lanyards will discreetly indicate to staff that you have a hidden disability and may need additional support. Their staff have been trained to recognise these lanyards and to provide you with any help you may need at any stage of the journey.

Visitor Guide Practical Information Parking

Visitor Guide Practical Information

Parking in Jersey

Blue Badge Holders and Parking Areas

The Blue Badge Scheme is intended to assist people with a permanent and/or substantial disability which causes inability to walk or very considerable difficulty in walking. Additional parking provision is available for Blue Badge holders. Can badges from other countries be used in Jersey? Yes. All European style Blue Badges are accepted in Jersey. Badges issued outside of the EU can be used at the discretion of the parking authority. You should ask at Parking Control in the Sand Street car park. UK badge holders should note that vehicles may not park on a yellow line at any time.

How do I display my badge?

You must display the badge on top of the dashboard or fascia panel of the vehicle with the front of the badge (the side showing the wheelchair symbol) facing forward. The relevant details should be clearly visible from the outside of the windscreen. Failure to display the badge correctly will result in a parking penalty being issued. When requested by a parking official, please show your photograph on the back of the badge to confirm your identity.

Mont Orgueil Castle

Visitor Guide Practical Information

Where can I park using my badge?

accordance with their rules and may be withdrawn by the parking authority at any time. Individual enquiries for permits should be made to the Parking Control Office at Sand Street car park, +44 (0) 1534 448660 .

On-street Parking, St. Helier:

Any specifically set aside disabled parking area may be used to park up to a maximum of four hours using a badge with a parking disc clock (parking disc clocks can be purchased from St. Helier Parish Hall if you forget to bring one). Exceptions are Lewis Street, Halkett Place, The Parade (East), Patriotic Street, Roseville Street and Saville Street (where some places are limited to one hour only). Vine Street is for weekend parking, where some spaces are limited to one hour only. You can park for up to a maximum of two hours, using a normal parking paycard or PaybyPhone App with a badge, on any on-street parking area in the 20-minute (yellow) or one-hour (red) zones (one unit per stay).

Long Stay:

There is free parking for 12 hours in every 24 hours in any of the public off-street parking spaces using a badge with a parking disc clock. A limited number of dedicated wheelchair-access spaces are available. This includes the following car parks: The Esplanade, Green Street, Hue Street, Midvale Road, Patriotic Street, People’s Park, Pier Road, and Route du Fort. To park longer than 12 hours paycards are required to be displayed for the whole duration of your stay.

Sand Street Car Park:

Blue Badge holders will have to register at the office located at street level for free parking for the length of their stay in Jersey. Payment will be required for stays over three hours. Shopmobility are located on the ground floor of Sand Street car park.

Off-street Parking, St. Helier Short Stay:

If you use a badge with a parking disc clock, there is free parking for three hours in any parking space in Minden Place, Snow Hill, and Charles Street car parks. A limited number of dedicated wheelchair-access spaces are available.

Elizabeth Terminal Parking:

Blue Badge Holders must display their badge, time clock, and a one-unit paycard showing their arrival time, covering up to 12 hours. There are two designated disabled spaces, but they can also park in non-designated spaces following the same procedure. For stays longer than one day, up to five days, the normal paycard system applies.

Short Stay:

Free 12 hours parking in every 24 hours is available at short stay car parks by special permit using a badge with a parking disc clock. The granting of permits is discretionary and will be made on a case-by-case basis. Permits must be used in

Visitor Guide Practical Information Facilities Accessible toilets, changing places and radar keys.

Visitor Guide Practical Information Facilities

Plémont

Sorel

Bonne Nuit

Grève de Lecq

H L

La Grève dè Lecq de Lecq

Egypt

St. John

H L

Bouley Bay

St. Mary

Rozel

Rozel Bay

St. John’s Manor

Trinity

St. Ouen

Fliquet Bay

H L

Rozel Manor

H L

St. Ouen’s Manor

St. Martin

H L

St. Catherine’s Bay

St. Peter

Les Mielles Nature Reserve

St. Lawrence

St. Ouen’s Bay

Archirondel

Maufant

Airport

19 18

St. Saviour

First Tower

Gorey

St. Aubin’s Bay

H 05

St. Brelade

15 06 10

Royal Bay of Grouville

St. Helier 04

Grouville

St. Aubin

Fisherman's Chapel

St. Brelade’s Bay

Les Creux

Ouaisné Common

Corbière Lighthouse

H L

Corbière Phare

Ouaisné Bay

Beauport

H L

Samares Manor

St. Clement

H L

Portelet Inn

Portelet Common

Grève d' Azette

Portelet Bay

St. Clement’s Bay

Green Island

Weighbridge

La Collette Walk

Le Hocq

Bel Royal

St. Brelade’s Bay

Gunsite at Beaumont

Minden Place

Conway Street

La Rocque

La Corbière

Green Street Car Park Sand Street Car Park

Patriotic Street

Long Beach

La Haule

Le Braye

St. Catherine’s Breakwater

Snow Hill

St. Aubin

Grève de Lecq

West Park

Millard’s Corner

Rozel Bay

Red Houses

Parade Gardens

La Mare Slipway

Coronation Park

Ouaisné

Visitor Guide Practical Information

Changing Places

Changing Places facilities are designed for people with multiple disabilities and their carers, as well as the many other disabled people who cannot use standard accessible toilets. There are five Changing Places toilet facilities available in Jersey located at: • Millennium Town Park in St. Helier (provided by States of Jersey, accessed with a standard radar key 24/7) • Le Braye in St. Ouen (connected to Healing Waves, access with a standard radar key between 9:00 – 18:00) • Winston Churchill Park in St. Brelade’s Bay (provided by Enable Jersey, accessed with a standard radar key 24/7) • Les Quennevais Sport Centre in St. Brelade (access internally during opening times, no key/fob required, accessible parking on-site) • Acorn Enterprises in Trinity (access internally during opening times, no key/fob required) Please note the Changing Places facilities are not for use by those who can access radar key scheme disabled toilets. As the premises are accessible by a swipe card only, once registered and issued with a swipe card, access can be at any time.

St. Ouen

Visitor Guide Practical Information

Radar Keys:

Access to all accessible toilets is by use of a radar key which is available for hire at the following: • Sand Street car park office, St. Helier - available for short- term use • Shopmobility, St. Helier - £10 refundable deposit required • St. Helier Town Hall - £5 refundable deposit required • Visitor Information Centre, St. Helier - avaliable for short- term use

Cleanliness:

All public lavatories are maintained by the Department for Infrastructure and any feedback relating to their standards and service should be directed to them on +44 (0) 1534 445509 or dfi@gov.je, Monday - Friday 8.30 - 16:30pm (transferred to emergency number after 16.30).

The Central Market, St. Helier

Visitor Guide Practical Information Equipment Hire

Visitor Guide Practical Information BeachAbility

Islandwide

T: +44 (0) 7797 935088 E: beachability@hotmail.co.uk W: beachability.org

Where there’s a wheel there’s a way! BeachAbility is a charity providing specially designed manual, ballooned wheelchairs for use on the beach and other rough terrain. BeachAbility chairs are available for anyone that needs help with their mobility at no cost and can be booked out for up to three hours. Users should be able to transfer onto the chair and should be accompanied by a helper. A hoist is also available for those who are not able to transfer. The service is free to use, however, donations to BeachAbility are welcomed as they reinvest towards more

equipment and support for the future. Chairs are located at seven key sites: • West Park, St. Helier

• Bel Royal Kiosk, St. Aubin’s Bay • Le Braye Café, St. Ouen’s Bay • Winston Churchill car park, St. Brelade’s Bay • Long Beach, Gorey • La Mare Slip, St. Clement • Gunsite Café, St. Aubin’s Bay

St. Brelade’s Bay

Visitor Guide Practical Information

Boots

T: +44 (0) 1534 730432 Queen Street, St. Helier

La Corbière Lighthouse

Boots can supply oxygen canisters upon receipt of a fax from a GP prior to arrival on the island.

Mercury Medical Jersey Trinity T: + 44 (0) 1534 610055 E: sales@mercurydistribution.com W: mercurydistribution.com

Offering a range of products that can be hired out, including manual lightweight wheelchairs, rise and recline chairs, profile beds, mattresses, hoists, commode chairs, overbed tables, rollators, and ramps. Minimum hire is 1 month. Free delivery available.

Technicare Medical Longueville Road, St. Saviour T: + 44 (0) 1534 888975 E: info@technicare-jersey.com W: technicare-jersey.com

Technicare hire out manual wheelchairs, walking aids, specialist beds/mattresses and hoists, plus offer a delivery and collection service. Please contact them in advance to ensure they have the correct equipment required.

Visitor Guide Practical Information Shopmobility

T: +44 (0) 1534 739672 or +44 (0) 7700 736797 E: shopmojersey@gmail.com W: shopmobility.org.je Sand Street Car Park, St. Helier

Shopmobility is a scheme widely available in the UK where visitors can use powered wheelchairs or scooters to enable them to visit shops and places of interest. There is a limited number of scooters which will fit in cars. All equipment will be delivered to hotels/homes without charge for overnight usage. This scheme operates from the lower floor of the Sand Street car park. Powered chairs, scooters and manual-push chairs will be available from 10:00 to 16:30 Monday to Saturday from April to October and 10:00 to 14:30 from November to March and with pre-booking for summer bank holidays, Christmas shopping evenings and Sundays. These are £10 per day powered and £6 per day manual. Free delivery and collection is available. Those using the service can park free on the lower ground floor for an unlimited time during the opening hours of Shopmobility while using the equipment, which includes powered scooters and chairs, manual chairs, quad and tri- walkers, walkers, baby buggies, shower and toilet seats. Full advice on the equipment will be given by a member of their team.

Mont Orgueil Castle

Visitor Guide Practical Information Medical Services

Visitor Guide Practical Information

Reciprocal Health Agreement (RHA): T: 01534 442000 E: pals@health.gov.je W: gov.je

You will also have to pay for:

• GP treatment • Prescriptions

• Some types of medical equipment and supplies • Certain travel arrangements (e.g. repatriation) • Ongoing services for an existing treatment plan (e.g. holiday dialysis) • Treatment for pre-existing conditions you’re awaiting treatment for (e.g. surgery) unless there is a major deterioration in that condition whilst you’re visiting Jersey.

Jersey and the UK have a Reciprocal Health Agreement which means that if you qualify for free healthcare in UK and require emergency treatment when visiting Jersey, or vice versa, you won’t have to pay certain healthcare charges. The Reciprocal Health Agreement only covers you if your visit was intended to last for less than six months and you don’t intend to move permanently. For students, the agreement covers the full duration of their course of study. You’re not covered for non-urgent conditions and will have to pay for them. You won’t get free treatmentfor urgent conditions when treatment can be scheduled for a future date. If you need emergency treatment that can’t be provided locally, the hospital may arrange for you to be transferred overseas. In such cases, you won’t be able to choose the hospital you’re transferred to and all transfers relating to non-emergency treatment will be charged for.

Kidney Dialysis Information for Visitors:

To obtain kidney dialysis during your visit please follow the procedure below: 1. Contact your local renal unit to ensure that you are fit to travel. 2. Organise your funding which is often through your local renal unit, or you can apply to your local kidney association. 3. Once funding has been organised call the Jersey Renal Unit on +44 (0) 1534 442125 to check the dates you are looking to visit Jersey are available. Please do not book any travel arrangements prior to organising your dialysis dates as the time you are looking for may not be available.

Visitor Guide Practical Information

Audiology Clinics and HRC Information:

Loop Service/Hearing Aids:

Hearing aid batteries are available from The Gwyneth Huelin Wing at the General Hospital, +44 (0) 1534 442000 . A full selection of NHS hearing aid batteries is available at a small charge. EYECAN (Formerly the Jersey Blind Society): EYECAN is a charity that supports sight-impaired islanders in Jersey. Previously known as the Jersey Blind Society, it is the only charity on the island whose sole focus is to help those with sight impairments. Services and support are offered to all age groups, from infants through to the elderly. The charity aims to help enable those affected by sight impairment and their families benefit from tailored support, activities and social events, to ensure that they are empowered to live more independently with sight loss. Services and support are open to anyone with sight impairment.

The Hearing Loop System is currently available at the following establishments: • aMaizin! Adventure Park • Barclays Bank • De Gruchy • Elizabeth Castle • Grand Jersey Hotel & Spa • Hamptonne Country Life Museum • Hearing Resources Centre • HSBC Bank • Jersey Airport • Jersey Arts Centre • Jersey Hospice • Jersey Museum, Art Gallery & Victorian House • Jersey Zoo • La Hougue Bie Museum • Les Quennavais Sports Centre • Library Place • Maison des Landes Hotel • Masonic Temple • Maritime Museum & Occupation Tapestry • Mont Orgueil Castle • NatWest International Bank • Salvation Army • Springfield Stadium & Sports Centre • St. Helier Town Hall • St. Lawrence Parish Hall

Visitor Guide Practical Information

Accommodation Information on Assistance Dogs:

Changes to Accessibility Legislation in Jersey from September 2018 made it illegal for businesses to refuse to accept a booking for a disabled person for reasons relating to their disability. This means that an assistance dog owner who makes a booking at a hotel with their assistance dog should not be refused accommodation due to the fact that they are blind or partially sighted, or that they have a guide dog with them. It is the service provider’s (i.e. the hotelier’s) responsibility to provide the same level of service to disabled people that they would normally provide to other members of the public and to make any necessary reasonable adjustments to be able to do so. It is unacceptable and could be seen as discriminatory to charge an assistance dog owner extra or charge for cleaning as their dog is an essential mobility aid. Therefore, all accommodation must comply and accept assistance dogs.

Liberation Square, St. Helier

Visitor Guide Practical Information

St. Aubin’s Harbour

All details contained within this document are correct at the time of curation and are based on information received from the aforementioned establishments and services. Whilst we endeavour to maintain accurate information, Visit Jersey cannot accept responsibility for any amendments or cancellations of bookings at these establishments. Should you wish to advise us of any observation/s relating to these facilities that you may feel would be of assistance for future information and ongoing updates to this document, please do not hesitate to contact us via our Visitor Information Services on +44 (0) 1534 859000 or info@jersey.com.

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