Office Management
• Overall responsibility, plan, monitor and evaluate the work for the office. • Anticipate termly demands and plan ahead accordingly. • Take responsibility for dealing with complex enquiries or challenging visitors and callers as required. • Line manage office staff through strong leadership, ensuring that all functions are performed appropriately and that excellent customer service is maintained at all times. • Set objectives for office staff where appropriate, monitor performance and complete annual performance reviews as requested. • Direct staff appropriately to ensure fair workload is distributed and carried out to a high standard. • Encourage collaborative working to produce reports and data in a timely manner to the Head of Operations and Community Support and SLT staff of the school, sometimes having to deal with tight or conflicting deadlines.
• Risk management such as Safeguarding and Data Protection. • Lead on MIS systems ensuring data is correct, running reports to find anomalies and update information. • Ensure all information is up to date for parents including uploading letters to the website and information available on the website and calendars. • Support Head of Operations and Community Support in Census and other annual data collections required for DfE, EFA and Ofsted or any other regulatory body. • Attending school meetings including taking notes and supporting the SLT to distribute information. • Ensure effective communication with parents at all times. • Ensure the reception area and office are kept tidy and professional at all times.
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