Customer Service & Human Resources • Monitor and evaluate the team
• Operate the Academy switchboard professionally and efficiently, ensuring other staff have the same professional approach to all incoming enquiries. • Ensure answer phone messages are correct. • Deal with general enquiries from parents and members of the public and stakeholders efficiently and effectively, referring to the appropriate person where necessary. • Deal with incidents and accidents calmly and professionally, adhering to CHAT policies and procedures at all times. • Recording sickness and absence of staff for the school. • Ensure appropriate forms are filled out and forwarded to relevant departments for new starters and leavers.
performance at all times to ensure a professional and efficient service is given by all team members. • Be an advocate, challenge and support staff to ensure a high quality service is maintained at all times. • Ensure high quality attentive, friendly and helpful reception service which projects a positive and professional image of the school and CHAT Academies Trust and meets the diverse needs of our community, through strong leadership. • Supporting the central Human Resources department in the recruitment and records management of staff. • Supporting the Trusts employee relations for the school.
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