Solutions Package

THINK TRUTH. Think CoventBridge Group.

Solutions

Package

CONFIDENTIAL Contents of this proposal are proprietary and confidential. Release of this proposal to other parties is not authorized.

The Global Leader in Full-Service Investigations

Table of Contents

Why CoventBridge Group................................................................................................................................................................................. 1

One Partner.............. .. ............................................................................................................................................................................................... . ....... 2

TruthIQ Suite ................................................................................................................................................................................................................. 3 Nano............................................... .. ............................................................................................................................................................................. . ....... 3 Micro....................................................................................................................................................................................................................... . ...... . ....... 3

Mega............................................ . ........................................................................................................................................................................ . . . ............. 3

Giga.............................................. . .................................................................................................................................................................... . .... . .. . ............ 3

TruthIQ Features Listing.......................................................................................................................................................................................4

Surveillance........................................................................................................................................................................................................................5 Field Surveillance................................................................................................................................................................................................... 5 Corporate Surveillance.. ................................................................................................................................................................................. 5 Inview1440 - Remote Surveillance.................................................................................................................................................... 5 Healthcare Surveillance.................................................................................................................................................................................. 5

Claims Investigations.................... ......................................................................................................................................................................... 6

Desktop Investigations........................................................................................................................................................................................ 7

Medical Canvass & Record Retrieval...................................................................................................................................................8

Special Investigations Unit............................................................................................................................................................................. 9

Contact Information...............................................................................................................................................................................................1 0

The global Leader in Full-Service Investigations

Why Choose CoventBridge Group?

WE ARE THE GLOBAL LEADER IN FULL-SERVICE INVESTIGATIONS

1000+ Employees Local Investigators Throughout the US

High Standards Complete Quality Control

Data Security & Privacy SOC 2 Type II C ertifica tion HIPAA Compliant

Financial Strength Continued Investments in People & Technology

Commitment to Trust Integrity & Transparency

Experienced Investigative Expertise

In-house Legal Team V erified Lic ensing & Compliance General Counsel

Global Reach Network of Investigators strategically placed throughout the world

SMARTPARTNER® Efficient, C entralized Ordering

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CoventBridge Group OnePartner

Personalized to Your Needs

Comprehensive, scalable outsourcing alternative for consistent, streamlined investigations.

Customized Reporting

Manage Multiple Qualified Investigative Vendors

Ensure Compliance & Quality

Control Cost & Analyze Spend to Improve ROI

Maximize Your T eams Eff ectiveness

Ensure Adherence to Contract Service Levels

Global Coverage

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CoventBridge Group Truth IQ Suite

Nano Our TruthIQ Nano investigation is a comprehensive search of a claimant’s background and online databases. This investigation dates back prior to loss and is conducted by a licensed investigator. At this level we will provide you with the subject’s identifiers and aliases through national online database research, inclusive of; social media analytics, detailed internet research, database reported assets and liabilities, potential employers & businesses, residential history, utility services, motor vehicle information, property ownership and surveillance assessment. Results will be provided in a report containing investigative analysis of impact and potential red flags. Micro Our TruthIQ Micro investigation not only includes the same effective mining techniques and databases of our Nano offering, but it introduces 30-days of monitoring, providing valuable insights into red flags on a more continual basis. This monitoring ensures the capture of the claimant’s long-term changes in activity/restrictions which can strategically guide surveillance efforts. Additionally, this offering includes traffic violations, arrests and criminal information obtained through databases.

Mega Our TruthIQ Mega investigation combines all the investigative methods of our Nano and Micro offering but monitors the claimant for a full 60-days, providing their digital footprint over an even longer period. In this offering, criminal records are searched through state and/or local law enforcement and is inclusive of up to 3 civil searches. This investigation also takes a more in-depth approach when researching businesses records and licensure, uncovering any disciplinary actions related to licensing, potential lawsuits of interest, and potential employment/other sources of income. This can prove invaluable if the business involves manual labor activity that would contradict claim restrictions. Giga Our TruthIQ Giga investigation offering includes all the previous stated levels of investigation with an additional emphasis on vehicle investigations. With the Giga offering you will also receive vehicle recognition data. This data will be obtained through vehicle searches by plate/VIN, address searches and vehicle photo searches. A live vehicle alert will also be set, which will provide vehicle location information in real-time to aid in investigation efforts.

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Truth IQ Giga

Vehicle, Address & Pictuer Search - Vehicle Location

Live Vehicle Alerts

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1000 + Elite Employee · Industry Leading Technology · Top Tier Data Security · Soc 2 Type II C ertif ied

CoventBridge Group SURVEILLANCE

Field Surveillance Uncovering the truth with unbiased, reliable video documentation • 700+ employee state licensed investigators

InView1440 - Unmanned Surveillance Day & night video capture

Average s urveillance investigator experience : 10+ years

• Cutting-edge technology and investigative techniques to provide high quality footage • Internal audits to measure quality compliance • Compliant with all applicable laws and regulations

Healthcare Surveillance Highly Specialized Services to Target Medical Claims Fraud • Clinic Surveillance • Confirm daily number of patients and time/length of treatment • Video identification • Attendant Care • Long Term Care • High-definition video capture • 24/7 recording (day & night video capture) • Up to 5 consecutive days of recording time • Establishes patterns or activity at a location • Ability to adjust camera view remotely • Optical zoom capabilities • Legal review of investigative techniques • Pre-Assessment and investigative plan of action developed with client • A licensed investigator will execute set-up and provide reporting

Corporate Surveillance Specialized Services Designed to Eliminate Illegal Corporate Activity • Efficiently identify & create a plan of action to stop illegal

activities such as: • Embezzlement

• Loss prevention & fraud • Employee investigations • Non-compete violations • Competitive intelligence • Security site assessments • Unmanned time-lapse records

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1000 + Elite Employee · Industry Leading Technology · Top Tier Data Security · Soc 2 Type II C ertif ied

CoventBridge Group Claims Investigations

Effective Investigations for Complex Claims

Investigation Types

• Recorded/Written Statements • Clinic Inspections • Accident Scene Investigations • Employer Compensability Investigations (COVID-19) • Accident Reconstruction • Contestable Accident Investigations • Second Injury Fund Investigations • Vehicle Event Data Recording Downloads • pip • Business Interruption • Effective Investigations for Complex Claims Background Investigations • Property Ownership • Subrogation Investigations • AOE Investigations • Premium Fraud Investigations • Medical Records Retrieval • File Review and Audit • Waiver of Premium & Continuance of Disability Interviews • Contestable Death Investigations • Accidental Death Claim

Claims Investigations

• Extensive national network of highly trained and licensed employee investigators • Collaborative and consultative investigative approach • Cutting-edge technology for virtual interviews & investigations

• Real-time access and total visibility to your investigation 24 hours a day, 7 days a week • Thorough investigations, exceeding client expectations

Claim Types • Property (commercial & residential) • Auto (commercial & non-standard auto) • Workers’ compensation & Liability • Life & Disability

• Death Verification • Missing Beneficiary • Claimant Interview • Contestable Claim • Life Waiver Claim • Activity Check • Background Check

• Alive and Well Check • Caregiver Interview • Institution Licensing Verification • Surveillance

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CoventBridge Group DESKTOP INVESTIGATIONS

THE INDUSTRY LEADER IN THE SCIENCE OF DESKTOP INVESTIGATIONS

SERVICES

• Background Investigations • Employment Checks • Medical Records Retrieval

Dedicated Desktop Investigations Unit

• Court Record Retrieval • Police Report Retrieval • Criminal/Civil Searches • Vehicle Registration Searches • Insurance Searches • License Plate Recognition Searches • National Comprehensive Reports and Locates • Waiver of Premium

Executed by Highly Trained & Experienced Investigators

Direct Communication with Entire Investigative Team

• Contestable Death Investigations • Social Security Number Searches • Asset Checks • Driving Records Retrieval • Hunting/Fishing License Searches • Business Searches & Backgrounds

Innovative Investigative Technology

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Medical Canvass & Record Retrieval

Fast and comprehensive medical canvass & Record Retrieval SERVICES

Extensive resources with nationwide coverage

Medical Canvass • Validate & discover claimants’ medical providers & history • Locate unreported medical treatment • Conducted by highly specialized, expertly trained medical canvassing analyst • In-depth knowledge and expertise in medical terminology • Reporting that allows for easy analysis and interpretation of information discovered Record Retrieval • Locate data, documents, files, or records, such as: legal documents, court records, police reports and more • Medical records – specialized analyst to review and follow leads as appropriate • Dedicated team devoted to exclusively retrieving records, experts in overcoming the retrieval hurdles • Superior accuracy

Efficient or der processing

Detailed results & accuracy

Real-time status of your orders 24 hours a day

Customized to your business needs & guided by highly specialized analyst

Top tier data security (Soc2 type II c ertified & HIPAA compliant)

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COVENTBRIDGE GROUP SPECIAL INVESTIGATION UNIT

Industry Leading SIU and Compliance Experts

Unmatched Expert SIU Professionals

SERVICES • SIU Consults to Review Suspect Claims • Red Flag Reviews

Industry Leading Compliance & Training • Suspect claim file reviews • Required suspect claim reporting to State DOI/District Attorney • Filing of required fraud plans • Annual compliance & required new hire training • State required annual reports

• SIU Level ISO Searches • SIU Immunity Requests • SIU Level Recorded Statements

• Suspect Claim File Reviews • Premium Fraud Investigations • Agent Fraud Investigations • Ride Share Program Investigations • Fraud Ring Investigations • Coordination with Defense Attorneys • Required DOI/DA Reporting • Filing of Cases for Criminal Investigation

Improved Investigative ROI Through Mitigating Unnecessary Claim Expenditures

Advanced Case Tracking Technology

• Liaison with Law Enforcement • Compliance/New Hire Training • Fraud Plan Development • Annual Report Filing

Liaison Between Carrier & Law Enforcement on Claims Under Criminal Investigation

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9485RegencySquareBlvd., Suite 200, Jacksonville,FL 32225

888-932-7364

clientcommunication @coventbridge.com

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