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May the miracle of Easter brighten your life with love, happiness and joy.
Happy Easter!
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This course provides colleagues with step - by - step guidance on installing Microsoft Team Mobile Version on an iOS or an Android Device.
The objective of this module is to explore the diversity and inclusion, and discover what the unconscious bias is in an organization. After completing the module, you will understand unconscious bias that can affect the workplace and organization and how to increase your contact with different groups of people to help undermine your subconscious stereotypes.
“ You Learn something new everyday if you pay attention ”
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Check out some cool eLearning cours- es on LinkedIn Learning that might be helpful and exciting for you to com- plete.
This teaches how to build a personal learning plan to build up new skills, mindsets, and behaviors that can help you remain current and adapt to the ever - changing landscape around you.
This shows you how to transform your messages with confident writing and insights into how readers experi- ence your emails on a human level
This teaches you the three crucial skill sets needed to deliver outstanding customer service and increase cus- tomer loyalty.
This explores how the brain acquires and retains infor- mation, and discover how to conduct a self - inventory that reveals what you've learned and how you learn
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RANK #1 SLMU RANK #2 MEIA Region
53 courses completed
Thoidingjam Jasmin Devi
SA — FB Service (Room Service)
RANK #2
RANK #3
41 courses completed
21 courses completed
Ratan Kumar Singh
Yoon Nwai Htun
SL — Housekeeping
SA — Culinary (Cold Kitchen)
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Loud, fun, caring and passionate. Someone who loves adventure and people and thrives on enjoying life to the max. Endless energy, family orientated and loves culture.. “ Relying upon the power of trust vs trusting the power ”.
Raising two amazing kids and being a career mummy. Very thankful to have a fantastic husband who is a super dad and loves being the stay at home parent, which allows our family to work and experience amazing destinations. Proud to work for one of the most successful hotel brands in the world.
Thoughtfulness – Being a people ’ s person this has always come naturally to me and hence why I got into travel and hospitality. Its about creating a deeper bond and connection, making every impression meaningful and count. That is why I love being a hotelier.
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People tend to misunderstand my strong personality with having 'mood swings ’, being a complicated person and having an aggressive approach from time to time. As I take things seriously and might be different in the way I want things to be done. I set high expectations on the result of everything.
Part of my life inspiration are diversity. Being working and leave abroad, we need to respect and accept on people have different competence, coming from different cultures and education. We need to show our Hospitality from the heart is no different from level of education or experiences. Treat everyone equal, include them in their best interest and commitment.
Thoughtfulness & selflessness - Everyone have their own life story, background, and goals. Being supportive and a good listener whenever your team and friends need you. Giving honest feedback and accepting mistakes to work on imperfection. Business result not only from revenue or profit, people are over bigger investment in hospitality.
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Being happy , contented with life, making an impact on someone ’ s life or career.
When I became a mother to two amazing kids, when I am smiling in my mind because I have defied stereotypical beliefs around me.
Selflessness – I tend to think of myself less than others , I worked to reach goals not for myself but for everybody.
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The World is changing and especially after COVID and when it comes to point of the leaders ’ positions, women are having big impact on the future business. Time when everyone used to tell the female leaders to be more like men has passed, and now the rest can learn from female leaders. Female leaders focus on building trust, they are who put people first and demonstrate qualities like warmth and meaningful support. Probably, that ’ s correct time for us to shine even more . When it comes to greatest lesson.. There are ways to turn self - doubt into a positive, constructive thing. As a normal woman, I do have doubts and sometimes very often, however, it makes me work harder and instead of ignoring my self - doubts, use them to enable reflection and become better leaders.
Honestly, I cannot even recall such a question. In general, I have a feeling that people ask me the questions because they know that I can give the answer and if I cannot give it on the spot, I will find someone who can give the answer. I don ’ t like to leave the questions without any response (it might happen) but probably, why F&B and not any other field is the most frequent question.
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Strict limits to choose one, I always thought that Selflessness would not bring good results in terms of my personal perceptions and it ’ s even more harmful in my case as I don ’ t have these “ edges ” of Selflessness. Nevertheless, I do believe that it needs to come as link and in my case it ’ s always with Respect. Respect to the work which is done by other people, and it doesn ’ t matter by whom, when and where. Few years ago, I broke the leg by coincidence and off course it was wrong time in terms of the operation in the hotel. After 10 days being out of the operation, I could not deal with this anymore, especially that SPIEF supposed to start in next 3 days. My Team has developed the “ escape ” plan for me, and I appeared at work back of the house. Probably, someone would say that it was not correct decision from my side, however knowing the level of business during SPIEF and having the respect to the Team for all their efforts. Assume that I was useless in terms of the operation, but we were taking with smile any stressful situations, finding fast solutions and SPIEF was like one day event at the end.
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Winner for
Winner for
“ Obsess over Customer Experience ”
“ Joy Creator ”
Category: Best OSE TOP BOX Score YTD 2022
Category: Creating Moments of Joy
We are proud to have achieved these awards from the 2022 RBM Nominations. It only shows that we are beyond capable of achieving great results adhering to our beliefs of never giving up, competing to win, obsessing over customer experience and owning our SUCCESS. SLMU | SLMH - Winner for “ Pioneering New Horizons ” Category: For the Successful Kipsu Platform Pilot SLMU | SLMH - Runner - Up for “ Own Our Success ” Category: Most Innovative Best Practice – The Frankincense Sommelier SLMU - Runner - Up for “ Own Our Success ” Category: Most Active Shangri - La Circle Enrollments SLMU - Runner - Up for “ Family Comes First ” Category: Best FAMEX OSE Score YTD 2022
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Mounia Douchy
Angelica Antiquera
SL - Guest Relation (SLMH)
Asst. FOM (SLMU)
Revenue: 24,800 USD (9,567 OMR)
Revenue: 26,400 USD (10,167 OMR)
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Our WAGS Team are so grateful and happy to receive their awards from the CPT Competition.
GOLD Award : CPT 4th quarter (Non - China)
BRONZE Award: Global Annual CPT
Another great achievement and inspiration for all of us, we are so PROUD!!!!
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Charitha Mudiyanselage
Mohammad Naushad Khan
SA — Housekeeping
SA — FB Service
Mounia Douchy
SL - Guest Relation
Shenal Hiran Tunnard
Suneesh Sachidanandan
SA — F&B Service
SA — Housekeeping
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Another exciting initiative has been cascaded to our colleagues. Many queries have already been raised and it looks like everyone is already planning their next vacation.
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Exciting activities await in the next few weeks to roll out the new breakthrough and revamped program for our colleagues. #Excited #Buzz
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Shangri - la Muscat is continuously taking part in Earth Hour to DO GOOD toward the environment that we are operating and to work in a sustainable manner. This year, earth hour Earth Hour took place on March 25 from 8:30 to 9:30pm. We closed all unnecessary lights around our resort to reduce the electrical affects on the earth. SLMU & SLMH Colleagues also participated in placing the candles to make the Earth Hour logo on our beach by creating the awareness among colleagues and guests.
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The world celebrates Earth Day on 22 April, every year we raise awareness to protect our mother earth and preserve it for our future generation. At Shangri - la Muscat and as part of our embrace and sanctuary program, we invited students from Qantab school to participate in planting day activities at the resorts herbal garden. After the activities they had playtime at our Adventure Zone bringing that joyful and memorable experience to our little guests.
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Every year on March 8, the world celebrates International Women ’ s Day to acknowledge women ’ s achievement and contributions in the society.
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We have around 28% of women workforce from 22 different nationalities. Indeed, the women contribution is impactful and is breaking down the barriers in our Society. Our male colleagues also acknowledge and appreciated these contributions. #EMPOWERED WOMEN
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We continue to welcome new members to the Shangri - la family. Shangri–La Orientation which takes place over 3 days is the way to help our new joiners to get involved and understand how to be part in making us The Best Loved Hospitality Group . Colleagues learn about Shangri–La culture, get to know other colleagues and make them feel welcomed. They also have a Hotel & City Tour to become familiar with the hotel facilities, services as well as the Omani Culture.
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To be a successful host providing people with the colorful joys of life at Shangri - la, we need to understand the meaning of being Shangri - la and how to obsess over customer experience. Our workshop includes a lot of fun and information that will make our colleagues Shangri - la Hospitality Ambassadors; to provide the guest with a heartfelt and memorable experience. It teaches them how to gain the loyalty and to make Shangri–La the first choice for our guests.
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In case of Emergency, our ERT Team are ready to respond anytime & anywhere at the resort. In the month of March, we kicked of the refresher training of our ERT members. We appreciate your commitment for ensuring our safety! #PREPAREDNESS
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We welcome our new Lifeguards and part of their work requirement is to undergo & pass the Life Saving Skills in the water . #KEEP CALM & GUARD ON
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We have a total of 200 Fire Wardens in the resort and we started the refresher trainings for all Housekeeping colleagues and designated colleagues from each department based on their location. #CLEAR TAGS #USE FIRE EXIT
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Back on track with our Departmental Trainer ’ s, we organized a fun and educational gathering to get the DT ’ s to become more familiar with their roles, the challenges they might face and how to overcome these challenges by working together.
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Through a collaborative effort with Chitkara University in India; a group of 52 Students
interested in F&B had the opportunity to join us for a 1 month exposure in the Banquet & Outlet Services.
The atmosphere was buzzing, and we were thrilled to welcome them on board
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The energy in the room was inspiring, the students were Curious, Bright and Well enlightened
They began their journey with an Orientation to familiarize themselves with the brand and to know more about Shangri - la, the Arabic culture, grooming standards, verbiage and SFS. They also ended their orientation by exploring our hotel and understanding the F&B Operation.
It was filled with joyful moments while learnings ,
FUN TREATS!
Equipped them with the most cutting - edge information and prepared them for any situation through the Fire life safety training.
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Our one month batch of trainees!!
Our fantastic food & beverage service team who coached, encouraged and helped the students to shine during this one month were incredilble. We thank them for taking this on and leading the trainees to achieve successful events with amazing feedback.
Well that’s a wrap: Farewell to an amazing batch of 2022 -2023
We feel incredibly proud of our 6 months trainees who have come a long way during their time with us, growing both personally and professionally. Armed with the knowledge and skills they ’ ve gained, no doubt they ’ ll make a significant impact.
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Let’s hear our intern’s experience...
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Nizwa Port & Bimmah Sinkhole are among the tourist attractions in Oman. As part of our Cultural Awareness, our colleague relations team organized a few day trips for our colleagues to explore.
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With thoughtfulness as our core value, we organize a monthly breakfast for our night shift colleagues along with the HR and Area General Manager. These colleagues work hard to deliver heartfelt hospitality and make sure that our guests get the right amount of care and attention during the night time. To enable them to work well in Shangri - La , we gather them every month to hear from them and allow them to share their thoughts.
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Here are some of our incredible working mums who never give up to face any challenge.
# Shoutout!!! To all working moms for their tremendous effort , dedication and unconditional love.
# Mother ’ s inspire
#You strive
#Always show up with a SMILE
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A special menu and a small token of appreciation were prepared for all our female colleagues. Male colleagues were encouraged to put the stickers with empowered statements to show their support and mini chocolates were given with an inspiring message. Exciting Raffle Draws and best slogan writing contest from our Male colleagues were among the #FUN ACTIVITIES.
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During the month of Ramadan, Iftar is a meal eaten after the sunset. Organized by our accommodation leader, fasting colleagues gathered together to break their fast .
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O bsess over customer experience , we will never stop delighting and exceeding our guest expectations. This has been shared by our guests through our Trip Advisor platform. Here are some of the best comments.
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Likelihood to recommend
Overall Staying Experience
Target: 9.29 Score: 8.97
Target: 94% Score: 91.97%
Problem Handling
Problem Free
Target: 73.89% Score: 65.50%
Target: 73% Score: 72.01%
Fulfillment of Preference
Service Attentiveness
Target: 86% Score: 82.43%
Target: 89% Score: 91.53%
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Overall Staying Experience
Service Attentiveness
Likelihood to recommend
Target: 88.02% Score: 89.43%
Target: 89% Score: 87.83%
Target: 8.76 Score: 8.75
Problem Free
Problem Handling
Fulfillment of Preference
Target: 73% Score: 75.37%
Target: 63% Score: 64.81%
Target: 86% Score: 81.64%
Overall Staying Experience
Service Attentiveness
Likelihood to recommend
Target: 86.91%
Target: 89% Score: 84.71%
Target: 8.62
Score: 85.09%
Score: 8.52
Problem Free
Problem Handling
Fulfillment of Preference
Target: 73% Score: 72.18%
Target: 63.04% Score: 60.16%
Target: 86% Score: 82.16%
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From your “all women’s” editors
Stephanie
Sharvi
Irene
Lamya
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