Actions and Impacts Our Culture and People
O M
We believe that the day-to-day interactions we have with each other are an important part of what makes us successful. We lead diverse teams rooted in a foundation of skill, experience, and professionalism. We focus on hiring people who are aligned with our organization’s values and have a good attitude toward health, safety, and a respectful workplace. We emphasize employee training, development, and empowerment to further our commitment to operational excellence and consistently deliver world-class results.
Meet or exceed all ORM targets Pursue zero lost time due to injury Ensure environmental stewardship
Deliver value both internally and externally Deliver on all commitments Have an honest and trustworthy approach Ensure consistent results for external and internal customers
Achieve goals set by the safety index Maintain facility upkeep
Develop strong key supplier and customer relations
Meet or exceed financial goals (ROE, ROI) Manage line items (salaries, etc.)
Provide consistent internal and external communications (community, staff, customers and suppliers)
Operations Model
Execute all QA programs and mitigate risk Manage risks for specialized employee roles Ensure that all corporate policies are understood and followed by all employees
Participate in community programs Be a dependable corporate citizen Raise awareness of the Richardson Foundation
Pillars of Our Culture • The Richardson Way • Operational Excellence • Code of Conduct • Anti-Bribery Compliance • Anti-Corruption Compliance
Pursue world class levels in efficiency, yield maximization and waste reduction
Recruit quality employees
Ensure employee empowerment and ownership Develop employees Provide opportunities for promotions and career path development Focus on employee retention
Adapt to and implement new technologies Strive for improved results financially, in market share, on QA scorecards, etc.
Create an environment that fosters innovation and collaboration
48 | RICHARDSON INTERNATIONAL SUSTAINABILITY REPORT 2022
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