Richardson International Sustainability Report 2022

Respond Response Planning

We develop incident response plans, outlining steps to take in the event of a security incident.

Communications

We have a communication plan to inform appropriate stakeholders during a security incident.

Analysis

We conduct incident analyses to determine scope, impact, and root cause.

Improvements

We apply ‘lessons learned’ from security incidents to improve future incident response capabilities.

Controls: • Regular incident response plan review with annual table-top exercises to test effectiveness.

Recover Recovery Planning

We have developed plans and procedures to response affected systems and assets to normal operations.

Improvements

We identify opportunities for improving recovery capabilities.

Lessons Learned

We host post-incident reviews to analyze the effectiveness of the recovery process and identify areas for improvement.

Communications

We inform stakeholders about the recovery process and its progress.

Controls: • Quarterly joint IT and risk management meetings held to have formal retrospective of any incidents or near misses. • Developed ‘playbooks’ to handle various recovery scenarios.

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