XPLOR GYM
PREMIUM PARTNER
With 18 health clubs across the UK, The QHotels Collection partnered with Xplor Gym to take advantage of best-in-class technology that’s supported by an experienced, trusted team. The hotel operator can now focus more on its members and less on time-consuming admin work which is now automated. The QHotels Collection is a selection of 20 four-star hotels and resorts located across the UK, including 18 health clubs, 17 spas and 7 golf resorts. HELD BACK BY ADMIN-HEAVY, TEDIOUS TECHNOLOGY The QHotels Collection set out on a search to find a superior health & fitness club management system. The hotel group couldn’t focus on serving and engaging members in the way it wanted because they had to focus on software that created more admin work than it took away. Basic tasks were complex and confusing. Member engagement and retention tools were missing. Even basic communications and operational tasks were time- consuming and complicated. WORKING COLLABORATIVELY AND METHODICALLY TO GO LIVE ACROSS 18 SITES After a thorough review of the available software options, The QHotels Collection chose to partner with Xplor Gym. With best-in-class, highly customisable health and fitness club management software, Xplor Gym meets and exceeds the operator’s needs. The QHotels Collection team was reassured by the approach and expertise that Xplor Gym brings as a partner. The software was first rolled out to a pilot site. It was trialled and fine-tuned at one location first before rolling out across all sites. The multi-site operator is now live with Xplor Gym across 18 sites and has: ■ Automated tedious tasks, freeing teams to focus on engaging members ■ Created a better digital experience for members with easy self-service ■ Introduced a superior software solution with the flexibility needed to thrive Read the full case study at: www.xplorgym.co.uk/success-stories/the-qhotels-collection/ If you would like to learn more about Xplor Gym, and how the all-in-one solution can help transform your fitness business, visit www.xplorgym.co.uk SMOOTH, MULTI-SITE GO LIVE WITH BEST-IN-CLASS SOFTWARE
We needed a best- in-class health club management software solution. We were faced with a very admin- heavy system that was convoluted for both The QHotels Collection team and our members to use. We wanted a solution that would be fit for purpose now and in the future. A solution that would tick all our boxes. And let us operate our way, creating exceptional fitness and wellbeing
experiences for members and guests. KEITH PICKARD Golf, Health Club & Spa Director The QHotels Collection
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STATE OF THE UK FITNESS INDUSTRY REPORT 2023
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