04:05 INTERVIEW
I was able to build a strong business case to completely stop one of the streams of work altogether. I recognized with a legislative change, requirements were eased, so, it didn’t make sense for us to continue doing it to such a degree. The removal of that set of tasks allowed us to create a whole lot more capacity in our team, so we could focus on the more important work and scale with the business. Sometimes you have to look at the work and say how much of this should we continue to do? How much of this should we stop doing and how much of this needs to be done by a different team? GPA: How are you helping your clients leverage the new payroll technologies that are being introduced? Tracee Bowles: When we talk about technology with our clients, we evaluate based on business
alignment first. Does this technology solve for the business itself? Not every company works the same way. Not every software is suited for every type of business. I get them to think long- term. If you’re going to outgrow a system with your five-or 10-year expectations, it may not be for you. More tactically, I ask: Is it up to the company to keep the system compliant, or does the vendor keep it compliant in all areas that they will be using the technology? And then, there’s consideration of the employee and administrator experience.
I find that, in the absence of new core technology for a company, automation is the strongest lever to efficiency. Whether it’s robotics, integrations, what have you, anything that gets the manual work off the team, reduces risk, and creates efficiencies. Of course, the buzz now is around generative AI, and it’s really moving the needle because it’s far more accessible to us nontechnical people. Say you have an AI that can have a meaningful conversation with your employees to help
I find that, in the absence of new core technology for a company, automation is the strongest lever to efficiency. Whether it’s robotics, integrations, what have you, anything that gets the manual work off the team, reduces risk, and creates efficiencies.
22 I 04:05
GLOBAL PAYROLL MAGAZINE ISSUE 13
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