COMPANY PROFILE
CUSTOMERSERVICE
Carson Pearce and Gerry McIlmail add a personal touch to customer service.
DELIVERING EXCELLENT CUSTOMER SERVICE DRIVES SUCCESS FOR SAMUEL KIRK BUILDERS MERCHANTS… Putting the customer first S amuel Kirk Builders Merchants is a long-established family business that places great importance in delivering
client base, one which we are happy to stand over,” said Mr Kirk Alderdice, Director. “People who order from us know they’re going to get exactly what they want, when they want it. If an item is requested that isn’t kept in stock, we can move quickly to get it in. We keep 4,000 items in stock but have easy access to around 20,000 products in total.” Stock includes: cement, plasterboard, windows, insulation, timber, heavy build
sundries, accessories, hardware, plumbing fittings, sewer fittings, tools, power tools and hard landscaping plus much more. As a third generation Director, Kirk has spent most of his life in and around the merchants’ shop floor and yard. On first name terms with most customers, he and the rest of the Samuel Kirk workforce deliver a bespoke service. “As a small, family business it is vital that we look after our customers well. My brother Scott, recently joined the company after graduating from university, and he is spearheading the customer service in the yard area. “Our staff members our fantastic and genuinely go the extra mile for our customers. They are well known in the trade locally and all have their niche areas of expertise in which they excel. Our customers know that their needs come first, at all times.”
a high quality customer service. It has been 75 years since the
Newtownabbey-based firm first opened its doors, but the overarching theme of its founder, Samuel Kirk, remains constant – to go beyond customer expectations. “We provide an excellent service to our
Gerry McIlmail is always on hand to answer customer queries.
Samuel Kirk BM Ltd, 397 Antrim Road, Glengormley, Newtownabbey, Co. Antrim, BT36 5ED T:+44 (0)28 9083 2312 - E: sales@samuelkirk.co.uk www.samuelkirk.co.uk
www.northernbuilder.co.uk
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