King's College - Head of Campus Operations

• Responsible for implementing the access posture as defined by the Assistant Director Campus Operations, and escalate any operational challenges this could cause. In this way, ensure all buildings (including secure, high-risk, and regulated spaces), staff, students and visitors within their demise are secure at all times. • Responsible for implementing security levels in line with an Estates & Facilities mandate, at times of increased national or local threat levels.  Responsible for the operational management of manned guarding services. • Ensure robust emergency procedures and local emergency and business continuity plans are in place and regularly tested. • Responsible for an in depth understanding of the College’s business continuity planning through attendance at the College’s Business Continuity Team meetings. During critical incidents, to support the Assistant Director Campus Operations (Bronze Control) in the management of a front line response. In the absence of the Assistant Director, to deputise and act in the role of Bronze Control. As a member of the business continuity team, required to work out of normal hours and during weekends as the needs of the university require. • Responsible for developing a professional and responsive working relationship and delivery plan with the Estates & Facilities Operational Assurance Team, acting as the primary point of contact for the area within their demise. To enable the College’s strategic priorities Educate to Inspire and Improve and Research to Inform and Innovate by ensuring the estate within their remit is fit for purpose and commensurate with the world-class research and teaching taking place therein. This is to be achieved through the following responsibilities: To act in accordance with the following guiding principles as set out in the Strategic Vision 2029: to be an exceptional institution, focusing on excellence in Facilities Management; to provide effective stewardship of the estate befitting of the College’s heritage and contemporary outlook; to create an inclusive environment that enables successful endeavour. • To support the Assistant Director of Campus Operations in the development and delivery of tactical planning to meet the objectives of the estate wide Customer Service Strategy and Service Development Strategy, leveraging first-hand knowledge of the estate and clients within their demise to help drive service innovation and costs effectiveness. • Deliver the service procurement strategy, including negotiating changes and taking the initiative to improve value for money and service levels where required with the supply chain and direct resources.  Deliver against the Annual Prioritised Programme of Works and Services. Progress to be reviewed monthly as part of a regular programme of 1:1 meetings with the Assistant Director of Campus Operations, to ensure the prioritisation of works on campus via the new model. • Identify works, both remedial and transformational, that will result in the estate becoming a world class teaching and research environment. Raise works with the Project Management Office (Campus Projects; Infrastructure Projects)/Capital Projects Programme Manager and provide supplementary information that informs prioritisation decision making. • Support the Director of Space Management to deliver the College space efficiency agenda across the campus, including expounding client needs and priorities in order to minimise impact. • Monitor the interface of Engineering Services and Facilities Management Services to meet the requirements of the College timetable. Assess and communicate client concerns about engineering performance to Engineering Services, as part of a One-Team approach to continuous service improvement. • Responsible for an integrated and collaborative working relationship with the King’s Venues team, ensuring services are aligned and a world class customer experience is achieved in all commercial operations including the summer operation. • Responsible for stakeholder management, including: developing good relationships with key clients; advocating open and active communication; anticipating and prioritising client needs in service design and delivery; escalating and wherever practicable resolving issues which have a detrimental impact on the academic experience. Strategic Vision 2029

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