Q A CLINICAL CONNECT
FAQ
Why is Clinical Connect ISO important to me? The International Organization for Standardization (ISO) establishes strict quality-assurance standards to guarantee consistently high-quality results. Organizations certified under ISO have been inspected to ensure that all company processes and practices meet and maintain the quality of output. At Clinical Connect, we believe that meeting these standards is the best way to demonstrate our commitment to quality in all of our services. I don't see the test I need. Can you still help me? Clinical Connect is a full-service reference lab. If you have specific needs or are interested in having a test created to meet your specific needs, please contact your sales representative. We will work to satisfy your request in a professional, timely manner. How do I get my reports? For your convenience, reports can be viewed online, faxed, and mailed.
How accurate are my test results? Laboratory testing results are accurate and reliable.The identification of individual drugs at Clinical Connect is achieved using a highly selective methodology called mass spectrometry (MS), which allows the laboratory to make unequivocal identifications. For this reason, all urine specimens should be submitted to our laboratory for testing, as instant devices such as urine cups or dipsticks do not offer this level of selectivity or accuracy. How are samples sent to your lab? We use UPS for all of your shipping needs. No matter where you are in the country, we can receive your sample the next day. In addition, we will provide you with specimen-collection kits that come pre-addressed and ready to ship back to us. Who supplies the collection kits? Clinical Connect supplies everything that
you need to do your testing, at no cost to you. If you have never placed an order with Clinical Connect, contact a member of our sales team or Client Services at 888-392-6042 to get started. What else is involved in confirmation testing? Confirmation analysis comprises chromatographic separation and mass spectrometry identification to detect and verify the presence of drugs in a specimen. Confirmatory testing is performed utiliz- ing LC/MS, and LC/MS/MS method- ologies and encompasses additional steps before and after the actual analysis.These steps include chemical extraction, which is performed prior to analysis in order to remove any interfering substances, data review, and data certification. Clinical Connect's confirmation process ensures that the results we deliver are accurate and precise every time.
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