Mandatory Receiving Requirements
Mandatory Receiving Requirements for LTL or UPS Deliveries Step 1: Check skid count (Amount of pallets) and loose piece count (Amount of loose pieces) that is listed on the Bill of Lading (BOL)/Delivery Receipt(DR), and match it to the actual amount of pallets and loose pieces that you received. Step 2: Visually check boxes for damage. IMPORTANT: If the box(s) appear to be damaged, take close-up and wide-angle photographs of the damage. Step 3: YOU MUST note any damage or missing items on the carriers BOL/DR at the time of delivery. Any deliveries accepted and signed by customer without such notes will be considered complete and no claim can be made. Step 4: Check packing slip (located on shrink wrap on outside of pallet) against the actual items on the pallet. Item numbers are located on the outside of each box. Step 5: Sign the Bill of Lading (BOL)/Delivery Receipt (DR). Keep one copy and save it for future reference, if needed. When you sign, you are accepting that delivery is complete and has no damage unless noted on BOL/DR at the time of delivery. • If there is any box damage seen on the pallet take pictures of the damaged pallet and boxes and make the following note on all copies of the Bill of Lading (BOL)/Delivery Receipt (DR) that says the following: “Box damage/Product Damage” • Pictures of the damaged pallet/boxes must be sent within 2 business days of the delivery. Please submit the pictures along with a Freight Damage Claim form (See links to forms below) to csr@warehousedistributorsusa.com within 2 business days of delivery. If any item(s) appear to be missing, list the items that are missing on all copies of the Bill of Lading (BOL)/Delivery Receipt (DR). • All orders are custom built therefore returns are not allowed. • In case of missing or damaged parts, please see Concealed Missing, Damaged or Defective Parts Policy on Policies and Procedures document.
*IF THE PICK UP LIST OR BILL OF LADING IS SIGNED WITH NO NOTES REGARDING DAMAGE OR MISSING ITEMS, NO CLAIM CAN BE MADE FOR ANY DAMAGE OR MISSING ITEMS.
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