Here is the problem. The customer is not happy. Recent surveys show that people feel tipping has spread into areas where it does not belong. It also stated that mandatory tipping and suggested amounts are too high. A problem further compounded by inflationary pricing. The customer is at the heart of the tipping philosophy. In Canada, we do it out of obligation because as Canadians we “feel bad” not tipping. (then we bitch about it in the car later) That is not the way in the rest of the world. “Tip - flation” is now a thing. Tip inflation is increasing past amounts from 5%–15% in pre-pandemic numbers and now
26 SPOTLIGHT MAGAZINE ON BUSINESS MAGAZINE • VOL 23 ISSUE 5
Made with FlippingBook interactive PDF creator