The pandemic was a takeout boom. Customers kept tipping at good levels to thank workers for being there during that time. Takeout tips are lower. There was a pandemic premium of sorts. That is gone. Now employers are having trouble attracting people to the service sector jobs where tipping supplements wages. Workers are opting for jobs that rely on salary. In Japan, tipping is considered rude. Canada has a 15% tip mentality. The US is 20%. In Europe you get a 10% tip added without question. Otherwise, 10-15% is the expectation. In Scandinavian countries, tips are persona non grata. Rounding up is ok. Tipping is not. Electronic tipping has increased the frequency of tipping. Twenty-two percent higher actually. Starbucks employees were looking into formal labor organization. As a concession, their employer agreed to set up a system where your debit or credit card purchases can automatically add a tip as a patron. Behind-the-scenes in the service industry big corporations are raking in the profits and can afford to pay their employees properly. Smaller businesses not so much. The basis for tipping is a reward for good customer service. Now the industry has stated a 10% tip is an indication you did not like your service as opposed
28 SPOTLIGHT MAGAZINE ON BUSINESS MAGAZINE • VOL 23 ISSUE 5
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