The first dome to go up in July 2021 is called, “The Fireside”. It’s a small, couples dome that is great for two people or a couple with a small child. A month later, the second dome named, “The Driftwood” was built. Frost explains that they had challenges throughout planning and building due to COVID-19 restrictions, supply shortages, and building permits. Sourcing materials, meeting deadlines and price points all became a challenge during the construction of the first two domes. As well as building inspections and permits due to the uniqueness of the domes in the area. “We went in with punches and did what we needed to do to get those two domes,” Frost said on a positive note. Once they found Phoenix Domes, a reliable supplier, things started coming together. Construction for the third dome, “The Timberland”, halted for quite a long time but they got it up and running a year later. With all three domes up and running, Sissiboo River Retreat was ready to welcome guests.
Check-in at Sissiboo River Retreat is a breeze for guests. If they wish to book online, guests do not have to interact with the staff. Contactless check-in and check-out are available. However, if they prefer personal interaction and communications, Frost says that Barbara the Customer Experience Lead at Sissiboo River Retreat is wonderful to deal with and is always ready to assist future guests with their booking. Barbara is almost always the friendly voice guests will hear on the other end of the telephone as she answers the majority of the calls to the retreat. She is an expert in helping guests choose which dome is best suited to their needs. Guests can expect a confirmation email once their booking is completed, and a welcome email a week before their stay.
SPOTLIGHT MAGAZINE ON BUSINESS MAGAZINE • VOL 23 ISSUE 5 33
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