JOB DECRIPTION
School/Department: Estates & Academic Environment (EAE) Job Title/Grade: 10 Reporting to: Head of Estates Operations Purpose of the post
As Head of Student Accommodation you will be responsible for the day to day delivery of a high quality and efficient student accommodation service, which is in line with the Estates & Academic Environment department’s accommodation strategy, including the preparation of publicity and generation of income. The post holder will have a passion for customer service and shall naturally prioritise Student Experience in the department’s processes and operational delivery. MAIN ACTIVITIES AND RESPONSIBILITIES: 1. General • Day to day management and oversight of all aspects of student accommodation to ensure a friendly, professional and customer orientated service to our students. • Ongoing management of the Accommodation Team including team meetings, 121’s, performance management, appraisals and the identification of training and professional development requirements, consistent with the changing and evolving needs of the student accommodation service. • To investigate and process any issues brought to the Managers attention by students, staff or visitors and to record and respond to all written complaints in a timely manner. • To ensure resource levels are adequate to deliver the desired service across a seven day week operation and maintain an out of hours “on call” rota. 2. Strategy & Policy • Development, delivery and measurement of a rolling 5 year business plan that ensures LSBU’s accommodation service standards and facilities are consistent with other HEI’s and local private student accommodation.
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