POLICY SPOTLIGHT
COMMUNICATION POLICY https://www.thelakes.edu.au/uploads/8/3/9/0/83901006/communication_policy_2024.pdf
The Lakes South Morang College aims to build a community where all members – students, families and staff are able to communicate with integrity in an honest and respectful manner. The development of a partnership where all are valued, connected and informed are primary considerations. The Lakes South Morang College Communication Policy provides guidelines for the provision of effective formal and informal communication between the College and our school community. Therefore it is essential that all members of the community consider and incorporate the school Values and protocols when communicating information so as to: preserve the professionalism of the school, protect the rights of individuals, uphold our duty of care to students, and comply with departmental and legal requirements.
Successful communication strategies are an integral part of building The Lakes South Morang College’s reputation and image, both within our community and the wider public.
The Lakes South Morang College is committed to:
Promoting a friendly, collaborative and cooperative relationship between students, parents/carers and teachers. Listening and respecting both students’ and parents’/ carers’ ideas, opinions and suggestions. Providing opportunities for parents/carers to share information both formally and informally with the College. Nurturing a spirit of respect and cooperation between students, parents/carers, and the College. Providing an environment that is sensitive to the cultural and social values of families and the community. Ensuring confidential information is managed in a manner consistent with community expectations, professional standards and legal obligations.
Policies are available to all families via our website http://www.thelakes.edu.au/policies--reports.html
PARENT/CARER COMMUNICATION
STEP 1:
IMPORTANT REMINDERS: Please do not contact multiple staff at once
START Parent/Carer needs to contact the school about their child
Contact your child’s LEARNER COACH first (via Compass Chat or Email)
Compass is the primary communication platform
This process supports timely, consistent communication
NO
Has the matter been resolved?
Learner Coach will:
Escalate the matter if required Refer to the appropriate staff member Support next steps in communication
YES
No further action required
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