Key Duties Operational responsibilities • Manage and lead the maintenance team, developing staff to achieve their full potential through targeted training and continual professional development. Monitor the RPD (appraisal) process within the maintenance service, ensuring SMART objectives are set for all member of the team for the delivery of maintenance services which meet agreed operational, budgetary, environmental, sustainability, legislative compliance and customer service objectives and delivery standards. • Promote the Estates Department’s ‘Values’, lead and manage change within the team, engender a culture of continuous improvement and create an environment where delivery of outstanding services that exceed our customers’ expectations is the norm. Actively promote and engage in collaborative working across Estates, working with management colleagues to progress excellent working practices and processes. • Set Service Level Standards and Key Performance Indicators for the Maintenance Service. Ensure these are regularly monitored, reviewed and reported on to demonstrate the performance of in-house and contracted service, illustrate value for money is being achieved and to assist with benchmarking the service. • Undertake regular audits and prepare reports on service delivery, identifying areas of concern and success and
taking remedial action as necessary. Ensure that a consistent quality of service delivery against agreed standards and high levels of customer service are maintained. • Adopt the principles of business-focussed maintenance to deliver the right quality service consistent with value for money. • Responsibility for the procurement of condition surveys and legislative compliance surveys of the Estate. These surveys have historically been undertaken by an external company and the subsequent data is stored on an Access database. The post holder is responsible for interrogating the database to programme for the upkeep of the University’s residential and non-residential estate (necessary training in the use of the database will be provided). • Work to ensure delivery of the aims of the Estates Department’s Environmental Plan and promote awareness to colleagues, staff and students. • Ensure the accurate and timely compilation and management of all essential maintenance, legislative and health and safety records and data. • Ensure service contracts are in place and regular inspections, reporting and maintenance of all premises and plant are undertaken in accordance with sound technical specifications, quality standards and legislative requirements. produce a rolling 10-year Long-Term Maintenance
• Ensure that all activities within the area of the post holder’s responsibility comply with current statutory legislation and internal governance procedures. • Put in place arrangements to regularly audit, monitor and review the performance of contactors to ensure timely delivery of services consistent with specification and to show the continuing suitability of these providers to undertake service contracts on behalf of the University. • Prepare standard Estates Management performance specifications for plant, equipment, materials and workmanship in consultation with other Estates managers. Liaise frequently with in-house and external project managers to ensure that the standard performance specifications are included in project specifications and maintenance needs arising from new construction and major refurbishment are recognised, recorded and planned for. • Lead the preparation, prioritisation, co-ordination and delivery of assigned projects and programmes, including planned works, long-term maintenance works, one-off projects and business improvement work-streams. Project Management support will be provided by the Capital Projects Team (which comes under the Assistant Director of Estates, Head of Capital Projects) for significant pieces of work. Ensure works are delivered in line with specifications, legislative requirements, good practice, within programme time and to budget.
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