AIST 2018 AIM Course Directory

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AIM COURSE DIRECTORY 2018

ONLINE SHORT COURSES. Anytime. Anywhere.

More than 20 new non-accredited Short Courses are now available online. So it’s time to embrace the opportunity, push aside the excuses and join AIM for an injection of career-enhancing skills and insights. • Learn New Skills. Choose from 20+ Online Short Courses packed with relevant activities and case studies. • Stay Workforce Relevant. With downloadable tools and tonnes of practical examples it’s easy to apply what you learn to your workplace – right away. • Maintain your Work-Life Balance. Study online, when you like, where you like, on your terms with 6 months to continuous access. There are no exams or assessments. You are in charge.

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

4 AIM DIRECTORY

AIM MANIFESTO

TO THE MANAGERS AND LEADERS OF TODAY AND TOMORROW. You are the drivers of change. You have the power to change the world, for better or for worse. Be big. Be bold. Be brave. Don’t stand still. Don’t blend in. Don’t be a passenger. Love what you do. Serve the greater good. Make the world a better place. Improve the lives of the people around you and people around the world. Your decisions and actions have far-reaching consequences. Therefore, be of the highest integrity. Be true, be authentic, be genuine. Be a lifelong learner.

Continually seek knowledge to succeed. Inspire yourself and those around you. Pursue big dreams, realise big ideas. Aim to be the best you can possibly be. AIMHIGH.

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

AIM DIRECTORY 5

LETTER FROM THE MD

“AIM IS THE TRUSTED CAREER PARTNER FOR LEADERSHIP EXCELLENCE, WITH TRAINING PROGRAMS CULTIVATING TOMORROW’S LEADERS THROUGH OUR WIDE-REACHING CAPABILITIES ACROSS CORPORATE, INDIVIDUAL AND PUBLIC SECTORS.” MATTHEW CAVALIER, MANAGING DIRECTOR

Great leadership will never go out of style. That’s what we believe at the Australian Institute of Management (AIM). For over 76 years, AIM has been at the forefront of learning and development solutions. Whether it be for individuals looking to upskill in their career journey, corporates striving to stay competitive and relevant in an ever-changing market, or public sector leaders looking to build departmental performance. AIM is far reaching and always innovating. We believe education should be available to all. Our goal is to provide courses which are available anywhere, anytime and on any device. AIM is proud to partner with a range of organisations from small to medium-sized enterprises to ASX-200 listed companies. We provide training and development to over 500 organisations and 20,000 individuals per year in a range of industries. For individuals, AIM delivers market-leading education designed to meet their specific training needs as part of their professional and educational journey.

Corporate teams benefit from AIM’s Tailored Learning Solutions, designed to align with business objectives and elevate organisational capability. Offering bespoke programs for public sector departments and agencies, AIM and CPM, our federally-focused division, specialise in management and leadership development programs for federal, stateand local government. From manager to specialist, leader to executive, AIM is here to support and guide learners through their lifelong learning. This course directory showcases the breadth and depth of our course offerings. Sowhywait?Our expert Senior TrainingAdvisors are waiting to help individuals, corporate teams and public sector departments Make a Change and AIM HIGHER.

MATTHEW CAVALIER Managing Director

CONTENTS

THINGS YOU NEED TO KNOW: Learn with AIM................................................................................................................................ 8 AIM Social Media ...........................................................................................................................11 Why AIM?........................................................................................................................................12 Payment Options...........................................................................................................................16 Qualification Summary................................................................................................................18 COURSES & QUALIFICATIONS BY SUBJECT: Leadership & Management....................................................................................................... 20 Project Management...................................................................................................................70 Communication.............................................................................................................................82 Finance............................................................................................................................................98 Training and Assessment.........................................................................................................106 Human Resources....................................................................................................................... 118 Public Sector................................................................................................................................ 136 Professional Development....................................................................................................... 146 Sales, Marketing & Customer Service................................................................................... 154 Non-accredited Online Short Courses ................................................................................ 162 THINGS YOU’LL FIND HELPFUL: Glossary........................................................................................................................................200 Frequently Asked Questions.................................................................................................. 202 Index..............................................................................................................................................204

AIM DIRECTORY 7

HOW TO USE THIS DIRECTORY

WELCOME TO THE AIM COURSE DIRECTORY.

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1. To advance to the next page, click the > icon located to the right of the screen. To move back a page, click the < icon located at the left of the screen. Alternatively you can click the top left corner or bottom right corner of the page. 2. You can zoom in to content by double clicking on the page. Double click again to return to normal view. Alternatively you can use the zoom icon at the bottom of the screen 3. When clicked, the main table of contents (left) will take you to the subject area table of contents. Click on the course or qualification to be taken to the relevant page. 4. To search for a word or phrase, click the magnifying glass located in the top right of the screen.

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Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

LEARN WITH AIM Your study, your pace, your rules. Australian Institute of Management Education and Training offers flexible study that can be tailored to suit your needs. From on-campus workshops with online support to self-paced online study and corporate workshops, there’s an option for you.

Learn from industry experts and join a network of like-minded business professionals.

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

“LEADERSHIP AND LEARNING ARE INDISPENSABLE TO EACH OTHER.” JOHN F. KENNEDY

From skill enhancing Short Courses and Vocational Qualifications to Corporate Solutions and our MBA, AIM supports you and your team through every stage of career development. Learning emphasis is placed on practical, interactive case studies that are relevant to the workplace to ensure you receive immediate value from your learning. With an incredibly broad and flexible range of training options to choose from, it doesn’t matter if you’re an entry-level professional or a senior executive, we can help broaden your influence at every stage of your career journey. Discover how AIM can help transform your career and organisation today. SHORT COURSES AIM has an unrivalled breadth and depth of training options including over 80 Short Courses across a range of subject areas; Leadership and Management, Project Management, Human Resources, Marketing, Communications, Finance, Training and Assessment, Professional Development and the Public Sector. Our On-Campus Short Courses are intensive face-to-face workshops that give you the opportunity to quickly gain new skills, learn best practice methodologies, and share practical application. NON-ACCREDITED ONLINE SHORT COURSES With over 20 Online Short Courses you can study at a time and place that suits you through our online portal myAIM. With no exams, assessments or webinars, these non-accredited courses will provide you with knowledge and skills you can apply immediately to your workplace. VOCATIONAL QUALIFICATIONS Looking to get qualified? Wherever you need to be there’s a practical and applicable Vocational Qualification that can get you there. From Project Management to Human Resources, Leadership and Management to Training and Assessment, choose from a wide range of Certificates, Diplomas and Advanced Diplomas that help you fast-track your career whilst gaining official certification of your skills. Studying a qualification with AIM may also serve as a great pathway to achieving your MBA with AIM Business School.

Separate Policies and Procedures and Terms and Conditions apply for Accredited Courses and Online Short Courses. Please ensure you’ve reviewed the relevant terms before submitting your application.

LEARN WITH AIM

AIM BUSINESS SCHOOL Build your future step-by-step with AIM Business School.

Our programs are designed for working professionals, with flexibility built in at every stage, so you can maintain your work-life balance while gaining a coveted MBA qualification. At AIM Business School, we have a range of study options available - online or a blend of on-campus and online (selected states only). Choose whatever suits you depending on your location, lifestyle and work situation. Our online campus, myABS, is open to all students, and enables enriched learning opportunities for sharing and collaboration via live chat forums and integrated social media platforms. CORPORATE SOLUTIONS AIM’s nationwide team are available to develop industry and business specific training solutions. Partnering with over 500 companies from a range of industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more, our team will develop tailored training solutions to achieve your specific business objectives. Choose an off-the-shelf or tailored program today. CORPORATE WORKSHOPS If you have several people wanting to study the same subject area, AIM can develop a program for your organisation including contextualising it to your own business or industry.

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

AIM DIRECTORY 11

SOCIAL MEDIA

ARE YOU FOLLOWING US? Connect with the AIM community and take your business network, to the social space. Join over 40,000 business professionals on the AIM social networks. Follow us to stay up to date with cutting-edge business insights, AIM’s latest course offerings, events, research, graduations and more. Keep in touch with all things AIM:

AIM?

WHY AIM?

1 LEVERAGING  YEARS AT THE FOREFRONT OFMANAGEMENT TRAINING AND EDUCATION Australian Institute of Management Education and Training is one of the most established private education institutions in Australia. Every year, 20,000 professionals take part in over 80 training programs and study towards a range of Vocational Qualifications.

20,000 professionals

80 training programs

Australia wide

3 CORPORATE SOLUTIONS TAILORED TO YOUR ORGANISATIONAL GOALS

2 STUDYWITH LIKE„MINDED INDUSTRY PROFESSIONALS

As a training provider to over 500 companies from a range of industries including Government, Health, Financial Services, Mining, Manufacturing, Construction and more, our nationwide Corporate Solutions Team will tailor training solutions to achieve your specific business objectives.

500 companies

Studying with AIM gives you access to classrooms filled with like-minded industry professionals, at the top of their game. Study and develop your career while simultaneously networking with business experts. 4 SUPPORTING YOUAT EVERY STEP OF YOUR CAREER JOURNEY FROMENTRY LEVEL PROFESSIONAL THROUGH TO SENIOR EXECUTIVE

5 GET FLEXIBLEWITHBLENDED LEARNING

Educating and empowering others is at the core of what we do. At AIM, you have an unrivalled breadth and depth of training options with a team ready to support you throughout your learning and development journey.

Your study, your pace, your rules. AIM oers flexible study that can be tailored to suit your needs. From on-campus workshops with online support, to self-paced online study and corporate workshops, there’s an option for you. AIM has campuses across Australia as well as its own virtual campus, ‘myAIM’.

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); Level 21, 580 George St, Sydney, NSW, 2000, an approved FEE-HELP and VET FEE-HELP provider. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017). Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with per ission fro the ustralian Institute of Management (ABN 56 004 525 017).

7 LEARN FROMTHE EXPERTS

6 GRADUATE QUALIFICATIONS FOR TODAY’S BUSINESSWORLD

Our education oerings are taught by industry experts who we ensure are as professionally experienced as they are academically qualified.

Join a graduate cohort who have a reputation for being some of the most versatile graduates in the market due to cutting-edge education.

9 ESTABLISHED THOUGHT LEADERS IN GLOBAL BUSINESS PRACTICES

8 GET IMMEDIATE VALUE FROMYOUR STUDIES

Learning emphasis is placed on contemporary, interactive case studies that are applicable to a participant’s workplace to ensure they receive immediate value from their learning experience.

AIM partners with industry, government and academia to provide insights on contemporary management issues through contributions to white papers, research and news articles.

10 SERVICING THE PUBLIC SECTOR From government to not-for-profits, we understand the unique needs of businesses in the public sector. AIM provides training to the public sector through the Centre for Public Management, a division with more than 20 years’ experience in the field.

Call 1300 658 337 to speak to one of our Senior Training Advisors or visit www.aim.com.au Call 1300 658 3 7 to speak with one of our Senior Training Advisor r visit aim.com.au

PAYMENT OPTIONS

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

Increasing your knowledge through study is a great way to further your career, but sometimes the financial commitment can be a hurdle to getting started. AIM is pleased to offer a number of payment options to assist you in up-skilling today. 1. Pay all costs up front 2. Defer all or part of the tuition costs by utilising AIM’s finance partner, zipMoney 3. Funding options may be available in your state for certain vocational qualifications, please contact us for more information 4. Eligible students may apply for FEE-HELP, an Australian Government loan program, to pay all or part of their tuition fees for AIM’s Higher Education postgraduate courses. Online Short Courses Payment Method We require full payment to be made upfront prior to accessing the Online Short Course. Payment can only be made via Credit Card (Visa/MasterCard/Amex). ZIP MONEY Thanks to AIM’s new flexible payment plan with our finance partner, zipMoney, achieving your dreamtoup-skill throughour Short Courses, Vocational Qualifications or Postgraduate units is made all the more affordable, with increased payment flexibility, safe and secure transactions, and interest free payment periods. Eligible students can access between $2,000 and $10,000 with a 6-month interest free period. For more information about Zip Money and eligibility criteria please visit zipmoney.com.au. FEE-HELP FEE-HELP is an Australian Government loan scheme that eligible students can access to cover part or all of the cost of the tuition fees of their Higher Education courses. For more information on FEE-HELP and eligibility criteria you can visit studyassist.gov.au. Next Steps Without financial barriers there’s no reason to delay your study any longer. Talk to us today. Web: aim.com.au/training/student-information Email: studentsupport@aim.com.au Phone: 1300 658 337

16 AIM DIRECTORY

VOCATIONAL QUALIFICATIONS SUMMARY

LEADERSHIP & MANAGEMENT QUALIFICATION

DESIGNED FOR

PAGE

Ideal for those keen to learn a wide range of introductory business fundamentals, business acumen, communicating effectively with customer and working in diverse teams.

BSB30115 Certificate III in Business (Online)

44

BSB42015 Certificate IV in Leadership and Management (On Campus) BSB42015 Certificate IV in Leadership and Management (Online)

46

Aspiring or new managers such as supervisors and team leaders seeking development in people management.

48

Aspiring or existing middle managers or supervisors with responsibility for managing teams, operational planning and performance, change management or financial accountability.

BSB51915 Diploma of Leadership and Management (On Campus or Online)

50

BSB61015 Advanced Diploma of Leadership and Management (On Campus or Online) BSB50215 Diploma of Business (On Campus) BSB50215 Diploma of Business (Online) Double Diploma: BSB51915 Diploma of Leadership and Management + BSB50215 Diploma of Business (On Campus) Double Diploma: BSB51915 Diploma of Leadership and Management + BSB50215 Diploma of Business (Online) Double Diploma: BSB51915 Diploma Leadership and Management + BSB51415 Diploma

People with, or seeking, senior management responsibilities.

52

54

For those seeking to further develop business acumen and effectively manage business practices across a range of business functions.

56

58

Managers that have a team or a business wishing to upskill in a number of leadership and management as well as develop capabilities in a broad range of roles across multiple disciplines.

61

Managers that have responsibility for a team or a business, as well as those who coordinate all aspects of the project management lifecycle. This program will allow you to effectively add leadership value and oversee project management practices.

64

of Project Management (On Campus or Online)

PROJECT MANAGEMENT QUALIFICATION

DESIGNED FOR

PAGE

BSB41515 Certificate IV in Project Management Practice (On Campus or Online)

People involved in, or seeking to participate, in the execution of workplace projects.

74

BSB51415 Diploma of Project Management (On Campus or Online)

Those responsible for, or seeking the responsibility of, the overall management of projects and project teams.

76

FINANCE QUALIFICATION

DESIGNED FOR

PAGE

Designed for the those seeking a new career in the field of accounting or valuable for those that responsible for performing accounting duties, reporting on business performance and preparing financial statements.

FNS50215 Diploma of Accounting (Online)

100

TRAINING & ASSESSMENT QUALIFICATION

DESIGNED FOR

PAGE

Training developers and instructional designers who are responsible for analysing training needs and designing training solutions and products to meet workplace capability requirements.

TAE50216 Diploma of Training Design and Development (On Campus)

112

HUMAN RESOURCES QUALIFICATION BSB41015 Certificate IV in Human Resources (On Campus) BSB41015 Certificate IV in Human Resources (Online)

DESIGNED FOR

PAGE

124

Those who work, or aspire to work, in a support position as an HR generalist or in a specialist area such as remuneration, recruitment or industrial relations.

126

BSB50615 Diploma of Human Resource Management (On Campus)

128

People responsible for, or seeking the responsibility for managing the delivery of human resources services in a business setting and ensuring activities lead to effective outcomes.

BSB50615 Diploma of Human Resource Management (Online)

130

PUBLIC SECTOR QUALIFICATION

DESIGNED FOR

PAGE

Anyone needing to be self-directed and independent within a public service environment, with a wide range of responsibilities.

PSP50116 Diploma of Government (On Campus)

140

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

In the constantly changing business world, strong and effective leadership is more important than ever. Effective leaders drive organisational culture, lead by example and use highly developed emotional intelligence to inspire trust, encourage performance, and bring out the best in their people. With the support of Leadership & Management training from Australian Institute of Management Education and Training, you can keep up to date with the latest developments in management theory and practice, enhance your effectiveness and give your organisation the greatest chance of success. Discover the many ways AIM can support your personal leadership development experience.

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

AIM DIRECTORY 19

SECTION CONTENTS

LEADERSHIP & MANAGEMENT

FRONTLINE LEADERSHIP

20

BUILDING TEAM PERFORMANCE

21

EFFECTIVE WORKPLACE RELATIONSHIPS

22 23 24 25 26 27 28 29 30 32 33 34 35 36 37 38 39 40 31

COACHING AND MENTORING

CONFLICT RESOLUTION

LEADING WITH EMOTIONAL INTELLIGENCE

MINDFULNESS - RAISE YOUR LEADERSHIP EFFECTIVENESS

PERFORMANCE MANAGEMENT

IMPLEMENTING INNOVATION AND CONTINUOUS IMPROVEMENT DESIGN THINKING - TRANSFORM HOW YOU CREATE AND INNOVATE MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT

CHANGE MANAGEMENT OPERATIONAL PLANNING WORKPLACE SAFETY

RISK MANAGEMENT

CONTRACT MANAGEMENT

NEW SUPERVISOR

MANAGE PEOPLE EFFECTIVELY MANAGE BUSINESS EFFECTIVELY MANAGE PERFORMANCE EFFECTIVELY

PEOPLE LEADERSHIP STRATEGIC LEADERSHIP

41

CORPORATE ENTREPRENEURSHIP - PRINCIPLES, MINDSET & TOOLS

42 44

BSB30115 CERTIFICATE III IN BUSINESS (ONLINE)

BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT 46 BSB42015 CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT (ONLINE) 48 BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT 50 BSB61015 ADVANCED DIPLOMA OF LEADERSHIP AND MANAGEMENT 52 BSB50215 DIPLOMA OF BUSINESS 54 BSB50215 DIPLOMA OF BUSINESS (ONLINE) 56 DOUBLE DIPLOMA: BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT + BSB50215 DIPLOMA OF BUSINESS 58 DOUBLE DIPLOMA: BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT (ONLINE) + BSB50215 DIPLOMA OF BUSINESS (ONLINE) 61

DOUBLE DIPLOMA: BSB51915 DIPLOMA OF LEADERSHIP AND MANAGEMENT + BSB51415 DIPLOMA OF PROJECT MANAGEMENT

64

20 | LEADERSHIP & MANAGEMENT - SHORT COURSE

FRONTLINE LEADERSHIP

COURSE DURATION: 1 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $795

BOOK NOW

ENQUIRE NOW

Are you interested in what it takes to be a credible leader? This short course explores the critical success factors required, including how to adapt your approach to suit different situations and team needs. You’ll learn how to translate organisational vision into goals that motivate and inspire your team, and discover the positive impact of involving team members in a collaborative decision-making process.

Learning outcomes Upon completion of this course you’ll be able to: - - Model high standards of leadership performance and behaviour while establishing key performance indicators to meet your organisation’s goals and objectives - - Support team members to develop, use and share their skills - - Support team members to resolve conflict and other issues which affect performance - - Use participative decision making in developing, implementing and reviewing the work of your team - - Use coaching and feedback to motivate and inspire a high performance team

Is this course right for you? If you are a supervisor or team leader looking to develop your team leadership profile, this course will teach you the skills and knowledge you need to be an effective frontline leader. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options. Related courses You may also be interested in: - - New Supervisor - - Building Team Performance - - BSB42015 Certificate IV in Leadership and Management

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

LEADERSHIP & MANAGEMENT - SHORT COURSE | 21

BUILDING TEAM PERFORMANCE

COURSE DURATION: 1 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $795

BOOK NOW

ENQUIRE NOW

Effective teams work together towards a common goal. In this one-day course you’ll examine real-world team dynamics, focusing on the leader’s role in creating and nurturing a performance based culture. Using practical tools to set team goals, establish performance measures and work collaboratively, you’ll learn how to effectively coach and develop results-driven team members.

Learning outcomes Upon completion of this program you’ll be able to: - - Involve team members in planning and decision making while supporting them to take responsibility for their own work - - Ensure your own contribution serves as a role model for your team - - Develop team cohesion and a high performance culture - - Work with the team to resolve issues, concerns and problems

Is this course right for you? If you’re either an experienced or aspiring manager looking to develop a high- performance culture in your team, this is the ideal program for you. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options.

Related courses You may also be interested in:

- - Coaching and Mentoring - - Performance Management - - BSB42015 Certificate IV in Leadership and Management

CALL 1300 658 337 TO SPEAK WITH A SENIOR TRAINING ADVISOR TODAY

22 | LEADERSHIP & MANAGEMENT - SHORT COURSE

EFFECTIVE WORKPLACE RELATIONSHIPS

COURSE DURATION: 1 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $795

BOOK NOW

ENQUIRE NOW

Being an effective communicator in the workplace is an invaluable trait. This short course is designed to build your interpersonal skills by teaching you to be more responsive to others and foster positive workplace relationships. You’ll focus on communication and behaviour, and learn how to create and maintain workplace networks that are based on a culture of feedback, openness and trust.

Learning outcomes Upon completion of this course you’ll be able to: - - Communicate information and ideas in ways that are accessible for a diverse workforce - - Work with team members to develop work plans aligned to organisational goals - - Consult with team members to address workplace issues and share outcomes - - Gain the trust of your colleagues, customers and suppliers through consistent performance and role-model behaviours

Is this course right for you? If you’d like to create stronger relationships at work, this course will enable you to build trust with colleagues and managers throughout your organisation. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options. Related courses You may also be interested in: - - Building Team Performance - - Frontline Leadership - - BSB42015 Certificate IV in Leadership and Management

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

LEADERSHIP & MANAGEMENT - SHORT COURSE | 23

COACHING AND MENTORING

COURSE DURATION: 2 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $1,495

BOOK NOW

ENQUIRE NOW

Supporting the development of individuals and teams in your organisation is vital. Why not enhance your coaching and mentoring skills with this two-day course, designed to give you an understanding of the nature and benefits of workplace coaching. You’ll learn ways to facilitate a learning relationship while you gain the skills to implement, monitor and review coaching and mentoring programs.

Learning outcomes Upon completion of this program you’ll be able to: - - Promote a coaching and mentoring culture, linked to other human resource strategies in your organisation - - Apply coaching and mentoring approaches to support employee development - - Incorporate emotional intelligence and interpersonal skills into the coaching or mentoring relationship - - Implement learning agreements and monitor participant progress while addressing any difficulties or disputes - - Acknowledge positive contributions of individuals to coaching and mentoring and act on opportunities for improvement

Is this course right for you? If you want to enhance your coaching skills to develop the people in your team, this course will give you the skills to improve their workplace performance and results. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options.

Related courses You may also be interested in: - - Manage Performance Effectively - - PSP50116 Diploma of Government

CALL 1300 658 337 TO SPEAK WITH A SENIOR TRAINING ADVISOR TODAY

24 | LEADERSHIP & MANAGEMENT - SHORT COURSE

CONFLICT RESOLUTION

COURSE DURATION: 2 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $1,495

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ENQUIRE NOW

Conflict resolution is a critical managerial skill that is often underrated. This short course explores the factors that drive conflict and ways to effectively intervene and facilitate positive outcomes in often emotive situations. By learning to identify conflict in its early stages, you’ll be able to respond with confidence and effectively manage workplace situations before they escalate.

Learning outcomes Upon completion of this course you’ll be able to: - - Identify and assess conflict situations while anticipating the signs, stages and possible causes of conflict - - Clarify the factors and issues relevant to conflict while exploring possible - - Conduct conflict resolution meetings with involved parties and know when to refer to mediation or counselling processes - - Record and use lessons learnt in order to improve service delivery and organisational policy as required resolutions using appropriate communication techniques

Is this course right for you? If you’re already a strong communicator looking to further extend your skills to effectively manage workplace conflict, this is the ideal course for you. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options.

Related courses You may also be interested in: - - Effective Workplace Relationships - - Dealing with Difficult Behaviours - - PSP50116 Diploma of Government

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

LEADERSHIP & MANAGEMENT - SHORT COURSE | 25

LEADING WITH EMOTIONAL INTELLIGENCE

COURSE DURATION: 2 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $1,650

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Emotionally intelligent people understand the emotions of others, and know how to positively influence them. This ability is the key to successful leadership, and can be developed through practice. Using a range of tools and techniques, this short course introduces new ways to harness your own emotions and those of others in order to enhance decision-making, improve behaviour and facilitate high performance.

Learning outcomes Upon completion of this program you’ll be able to: - - Understand the social neuroscience of emotions and emotional intelligence - - Improve your management of emotions - - Enhance your relationships within and outside of the workplace - - Facilitate difficult conversations with confidence - - Feel less stressed and be better equipped to manage high work demands and stress - - Create a positive work environment for others - - Facilitate high performance

Is this course right for you? If you want to be a more impactful and influential leader, with advanced skills in applying emotional intelligence, this is the ideal course for you and your career. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options.

Related courses You may also be interested in: - - Manage People Effectively - - Coaching and Mentoring - - BSB51915 Diploma of Leadership and Management

CALL 1300 658 337 TO SPEAK WITH A SENIOR TRAINING ADVISOR TODAY

26 | LEADERSHIP & MANAGEMENT - SHORT COURSE

MINDFULNESS - RAISE YOUR LEADERSHIP EFFECTIVENESS

COURSE DURATION: 1 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $795

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Mindfulness – you may have heard of it, but what is the science behind it? What does it look like if you truly practiced the art of Mindfulness? In the business age of frantic schedules, busy meetings, lack of real resources, high internal stress and external pressures, how do you thrive rather than just survive? This one-day program will lay the foundations for improving your focus and bringing back your power.

Learning outcomes Upon completion of this program you’ll be able to: - - Apply the neuroscience of Mindfulness into your workplace - - Improve your focus to take back power of your busy schedule - - Recognise why you do what you do - - Realise the power in a calm workplace - - Practice Mindfulness to assist with your overall productivity and performance

Is this course right for you? Do you want to bring out the best in yourself and become a transformational leader? This course will teach you the foundations of mindfulness in the workplace, enhancing your team dynamic and overall performance. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options. Related courses You may also be interested in: - - Leading With Emotional Intelligence

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

LEADERSHIP & MANAGEMENT - SHORT COURSE | 27

PERFORMANCE MANAGEMENT

COURSE DURATION: 1 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $795

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Explore the end-to-end processes associated with the performance management cycle – from setting goals and allocating work through to performance reviews and recognition, and dealing with performance issues. You will gain the skills and confidence to drive a performance culture, set performance standards that align KPIs to the organisation’s goals, and lead others to achieve them.

Learning outcomes Upon completion of this course you’ll be able to: - - Allocate work in a way that’s efficient, cost effective and outcome focussed while developing performance indicators with relevant staff - - Provide on-the-job coaching to improve performance and conduct formal structured feedback sessions - - Manage disagreement or conflict while recognising and rewarding outstanding performance to continuously improve performance and outcomes - - Capture learning to inform knowledge management strategies and transfer skills to enhance performance and meet organisational and workgroup goals

Is this course right for you? If you’re a team leader or manager responsible for the performance of

individuals or teams within your business or organisation, then this is the ideal course for you. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options.

Related courses You may also be interested in: - - Coaching and Mentoring - - Manage Performance Effectively - - BSB51915 Diploma of Leadership and Management

CALL 1300 658 337 TO SPEAK WITH A SENIOR TRAINING ADVISOR TODAY

28 | LEADERSHIP & MANAGEMENT - SHORT COURSE

IMPLEMENTING INNOVATION AND CONTINUOUS IMPROVEMENT

COURSE DURATION: 1 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $795

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Innovation and continuous improvement work together. These concepts are the key to business growth, and this short course explores their business benefits. It reveals ways of analysing business issues and industry trends so that you can identify, validate and implement opportunities for organisational improvement.

Learning outcomes Upon completion of this program you’ll be able to: - - Create an environment that enables and supports innovative practice by focusing on a holistic approach to the integration of innovation across all areas of your organisation - - Implement continuous improvement systems and processes by using strategies to actively encourage your team to participate in the process - - Analyse information to monitor and adjust performance strategies, and to manage opportunities for further improvements - - Design, fit-out and decorate workspaces to encourage creative mindsets, collaborative working and the development of positive workplace relationships

Is this course right for you? If your role involves the strategic

development of people and processes, this course will enable you to fully understand best practices in delivering continuous improvement and innovation initiatives. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options. Related courses You may also be interested in: - - Design Thinking: Transform how you create and innovate - - Introduction to Projects - - BSB42015 Certificate IV in Leadership and Management

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

LEADERSHIP & MANAGEMENT - SHORT COURSE | 29

DESIGN THINKING - TRANSFORM HOW YOU CREATE AND INNOVATE

COURSE DURATION: 1 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $795

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To succeed in today’s rapidly changing business environment, an organisation needs to re-think how it innovates to compete effectively in their industry or market place. Design Thinking enables you to combine the traditional internal focus on your organisation’s linear objectives and business metrics with an outward creative focus that challenges assumptions and redefines problems to deliver better business outcomes. This program brings together these two worldviews to put the focus on your audiences, end users and customers. By putting human beings at the centre of your innovation efforts, you’ll learn how to turn prototypes into high-value solutions at a much faster rate.

Learning outcomes Upon completion of this program you’ll be able to: - - Recognise the historical, societal and technological shifts leading to Design Thinking - - Empathise with the end user and their needs to extract consumer insights and articulate problem statements - - Brainstorm potential solutions by tapping into the diversity of expertise, personality, opinions and experiences of the core team - - Select and move the best ideas to low- fidelity prototypes to engage smaller audiences faster - - Refine and clarify thinking by observing, testing, questioning and listening - - Engage and collaborate with others departments to change the culture and speed up innovation

Is this course right for you? If your role involves analysing your

enterprise’s problems and opportunities in order to develop high-value solutions, this program will enable you to create innovative ideas and prototypes for powering success and driving your business strategy. Design Thinking allows you to develop the practical and creative sensibilities used to understand the wants and needs of end users. It will enable you to fast-track innovation to generate higher value by identifying the range of problems to solve and brainstorming prototypes of solutions to test. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options.

CALL 1300 658 337 TO SPEAK WITH A SENIOR TRAINING ADVISOR TODAY

30 | LEADERSHIP & MANAGEMENT - SHORT COURSE

MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT

COURSE DURATION: 1 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $795

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Promoting innovation and continuous improvement is vital in order for a business to thrive. In this one-day course, specifically designed for business leaders, you will learn how to identify, validate and implement innovations that drive business improvement. You will also develop skills, knowledge and insight to enhance your leadership such that innovation will positively affect your business outcomes.

Learning outcomes Upon completion of this course you’ll be able to: - - Develop and sustain an environment in which continuous improvement, innovation and learning are promoted and rewarded - - Establish strategies to monitor and evaluate the performance of key systems while undertaking detailed analysis of your supply chain and delivery systems - - Foster a creative climate by promoting interaction between work groups and sharing of organisational learning - - Identify improvement opportunities and work collaboratively to develop viable solutions

Is this course right for you? This course is ideal for your career if

you’re a manager or business leader who is looking to promote an environment of innovation and change within your organisation. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options.

Related courses You may also be interested in: - - Change Management - - Manage Business Effectively - - BSB61015 Advanced Diploma of Leadership and Management

Australian Institute of Management Education and Training Pty Limited (ABN 40 009 668 553); RTO code 0049 (AIMET); level 21, 580 George St, Sydney, NSW, 2000. AIMET is a registered Higher Education Provider listed on the national register, Provider ID: PRV12071, and an approved FEE-HELP provider. AIMET uses the brand name AIM with permission from the Australian Institute of Management (ABN 56 004 525 017).

LEADERSHIP & MANAGEMENT - SHORT COURSE | 31

CHANGE MANAGEMENT

COURSE DURATION: 2 Day Workshop

DELIVERY MODE: On-Campus Workshop

PRICE: $1,495

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Growth can sometimes mean change, so what’s the best way to manage a business through change? This two-day course examines why people resist change and the best ways to lead them through times of upheaval, with minimal disruption and continued productivity. You will discover a variety of tools to help you analyse, scope, plan and implement change programs for your business.

Learning outcomes Upon completion of this program you’ll be able to: - - Identify change opportunities through an analysis of existing policies and practices against strategic objectives - - Undertake risk analysis and apply problem solving skills to identify barriers and mitigation strategies - - Develop change management project and communication plans to promote the benefits to the organisation - - Demonstrate understanding of people’s individual responses to change and provide a range of support mechanisms

Is this course right for you? This course is designed for you if you’re either interested or involved in change management initiatives and you’d like to create an environment that’s ready for change. Additional information Please see our FAQs for more information on AIM’s study options, how to enrol, and terms, or click here for payment options.

Related courses You may also be interested in: - - Workforce Relations - - People Leadership - - PSP50116 Diploma of Government

CALL 1300 658 337 TO SPEAK WITH A SENIOR TRAINING ADVISOR TODAY

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