Technology application in the medical and healthcare sector has revolutionised the way healthcare professionals work and has had a significant impact on medical and healthcare delivery. Digitalisation of processes and services has transformed the industry, making it safer, more efficient, effective, personalised, equitable, and sustainable. The COVID-19 pandemic further accelerated the shift towards digital healthcare, highlighting the importance of innovative and accessible services in providing convenient and seamless healthcare to everyone. In the coming years, digital health technology will continue to be a driving force in transforming the medical and healthcare industry in Malaysia. The digitalisation and technological advancements have transformed the medical and healthcare sector, benefiting both healthcare professionals and patients. As technology continues to evolve, we can expect further innovations that will improve the quality, accessibility, and efficiency of healthcare services. DIGITALISATION OF THE HEALTHCARE INDUSTRY
DIGITALISATION OF HEALTHCARE INDUSTRY SUPPLY CHAIN
Application in supply chain
Description
Examples in Malaysia
Websites and mobile apps providing comprehensive information on healthcare options and services, such as the Ministry of Health’s website and MyHealth app
Digital as a medium to provide information on healthcare options for consumers
Digital healthcare information to enhance public awareness
Digital healthcare is used for diagnosis and plays a key role in connecting healthcare professionals with patients seamlessly
Platforms like DoctorOnCall and BookDoc that connect patients with healthcare professionals for remote consultations and monitoring
Diagnosis tool for telemedicine and remote monitoring
Digitalisation ensures patients and healthcare professionals have access to the information they need to make the best choices
MySejahtera app, which provides users with access to COVID-19 related information, self-assessment tools, and vaccination updates
Treatment decision for improved access to information
Touch ‘n Go eWallet and Boost are mobile payment platforms that allow users to make seamless digital payments for healthcare services and medication purchases
Digital payment increases options for patients and enables instant payment process
Digital payment
Digital apps make it easier for patients to receive prescriptions and consult with healthcare professionals
Apps like Doctor2U enable patients to receive e-prescriptions and consult with healthcare professionals through video calls or chats, eliminating the need for physical visits Apps like Esyms send reminders to patients to take their medication as prescribed, helping to reduce wastage and improve patient outcomes by ensuring timely and proper medication consumption
Digital prescription and consultation
Apps and tools designed to ensure patients consume their medication as prescribed help reduce waste and improve patient outcomes
Medication adherence
Malaysian Technology Strategic Outlook 2023/2024 Energy, Healthcare & Space Industry 80
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