Full Service Technical Support
TECH SOLUTIONS
WHAT? Our in-house IT & Tech Solutions Department is a powerful, full-spectrum support team dedicated to solving problems, building tools, and keeping you running efficiently across all tech platforms. They provide hands-on help, proactive support, and custom development for: • Computer and device troubleshooting (laptops, desktops, phones, tablets) • MLS access, syndication, and integration issues • Website support and updates (agent sites and company platforms) • Cloud storage, backup systems, and file organization • Hardware setup (printers, scanners, routers, etc.) • Mobile device syncing (email, calendar, MLS tools) • Custom reporting dashboards and business insights • Internal and agent-facing app development • Troubleshooting for company tech tools like Dotloop, RealScout, FollowUp Boss, etc. • Streamlined onboarding and tech adoption for new tools WHY USE IT? This is one of the most valuable services we offer. It empowers you to stay productive, minimize downtime, and stay focused on your business — not your tech. • Rapid response and expert troubleshooting • Custom solutions to improve workflows • Increased efficiency across your business • Accurate and effective MLS syndication • Clean, targeted lead generation lists scrubbed for success • Seamless integration across platforms • Constant pursuit of new tools and smarter systems • Innovation through automation, custom apps, and smarter data use
TODD ANDRAE SVP Operations
GREG KILBURN AGENT SUPPORT - IT
HOW? Accessing support is simple: Submit a request through our internal ticketing system or email the team directly Schedule one-on-one support sessions as needed (in-office or remote) Request assistance for anything tech-related — no question is too small Collaborate with the team on ideas, reporting tools, or tech development Let them optimize your business while you stay focused on your clients COST? Free. All services are included for K&P agents and staff at no charge. No hidden fees. No limits.
Need help? Email us: tech@kpdd.com
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