Board Converting News, July 14, 2025

BoardConverting Serving the North American Corrugated and Folding Carton Industries for 40 years July 14, 2025 VOL. 41, NO. 28

13 Rock-Solid Ways to Keep Your Customers Coming Back BY KATE ZABRISKIE You know that friend who’s always there when you are in need? The one who shows up on time, follows through on promises, and genu- inely cares about what’s going on in your life? That’s exactly what your business needs to be for your customers. Sure, those splashy marketing campaigns and point-collecting apps might turn some heads. But keeping customers? That’s more like main- taining a good friendship — it’s about consistency, trust, and showing up when it matters.

The Royal Group Acquires Trans World Marketing Cicero, Illinois based The Royal Group (TRG), a leader in innovative retail solutions, an- nounced its acquisition of Trans World Mar- keting, a premier provider of custom perma- nent retail displays and environments, based in East Rutherford, New Jersey. TRG said that the strategic partnership will enhance their retail strategy, strengthen brand relationships, and further promote its full turnkey solutions model. TRG will leverage the synergies between both companies’ independent and family fo- cused cultures and processes. The combined methodology encompasses every aspect of retail success, from design to execution, en- suring that customers receive comprehensive solutions tailored to their unique needs. “Trans World Marketing’s family culture, award-winning designs and impeccable rep- utation align perfectly with TRG’s culture and vision for innovative retail solutions,” said Kev- in Miller, CEO of TRG. “This acquisition not only enhances our capabilities but also allows us to bring cut- ting-edge technology and the latest trends to our clients, ensuring we continue to deliver

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Think about it: When was the last time you stuck with a business just because they sent you a birthday coupon? Probably never. But I bet you’ve stayed loyal to places that treat you right, make your life easier, and actually seem to care whether you’re satisfied or not. Here’s what makes no sense: businesses throwing money at attract- ing new customers while practically ignoring their loyal ones. It’s like constantly hunting for new friends while ghosting the ones you already have. Your repeat customers are pure gold — they spend more, they tell their friends about you, and they stick with you even when times get tough. So let’s get real about what actually works. No gimmicks, no fancy strategies — just solid, reliable business practices that build trust and keep people coming back. Consider this your straightforward guide to keeping customers hap- py (and your business growing) for the long haul. CONTINUED ON PAGE 26

CONTINUED ON PAGE 3

WHAT’S INSIDE

6 x x 8 x x 12 x x 26 x x 4 TAPPI Seeking Nominations For Corrugated Packaging Council Baysek Machines Acquired By Private Investors, Renamed 16 ICPF Gifts Virginia Tech Pkg. Students More Equipment 20 Golden West Packaging Group Primed For New Investments

CELEBRATING CORRUGATED INNOVATION SINCE 1985

V E

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tinued support from the same teams with the added bene- fit of TRG’s expanded resources and national scale. James Cavaluzzi, Chairman of Trans World Marketing, said, “After 59 years in business, I’m proud to share that TWM has been acquired by TRG. This transition aligns

AVERAGE CONTAINERBOARD PRICES The average prices reported are tabulated from prices PAID by various sources throughout the United States the week previous to issue. Prices in some areas of the country may be higher or lower than the tabulated average. The prices tabulated here are intended only for purposes of reference. They do not connote any commitment to sell any material at the indicated average. Transactions may be completed at any time at a price agreed upon by seller and purchaser. REGION 42# Kraft liner 26# Semi-Chem. Medium $ 900.00-925. 00 $ 825. 00 -$850.00 U.S. Average CANADIAN LINERBOARD & MEDIUM The average prices reported are tabulated from prices PAID by various sources throughout Canada. Prices may be higher or lower in various areas of the country. The prices tabulated here are intended only for purposes of reference. They do not connote any commitment to sell any material at the indicated average. Transactions may be completed at any time at a price agreed upon by seller and purchaser. Prices are Canadian $ and per metric ton. 42# Kraft Liner 26# Semi-Chem Medium East $970.00 $960.00 West $1,015.00 $995.00 REGION

The Royal Group (CONT’D FROM PAGE 1)

results that exceed expectations. Jim is an icon in the in- dustry, and we are thrilled he chose TRG to expand upon their foundation and reputation. The Trans World Market- ing employees and customers will be a welcome addition to team TRG.” TRG is committed to excellence, combining creativity with data- driven insights to create compelling retail expe- riences. Their combined expertise in leveraging in-depth shopper insights will enable them to design and manu- facture displays that resonate with consumers, driving en- gagement and sales for its customers. Current Trans World Marketing clients can expect con-

with both my values and long-term vision for the compa- ny and people. I’m confident that under TRG’s leadership and with their expanded capabilities TWM will continue to grow while offering even greater value to our longstand- ing clients.” TRG provides value-added solutions for customers from more than 30 locations nationside. Solutions range from industrial, brown box shipping containers to high-end graphic packaging, in-store displays, packaging supplies and pack out and fulfillment services. For information visit, teamtrg.com or twm360.com.

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July 14, 2025

TAPPI Corrugated Packaging Division Calls For Nominations

Play it Safe

Elections are underway to fill two, three-year Member- at-Large positions on the TAPPI Corrugated Packaging Council (CPC). The CPC plays a critical role in develop- ing strategic initiatives and advancing innovative solutions that shape the industry’s future. This is an opportunity to contribute your expertise to the council that guides key decisions affecting the corrugated packaging community. The current CPC includes appointed members from Georgia-Pacific, International Paper, Smurfit WestRock, Packaging Corporation of America, Pratt Industries, South- ern Missouri Container, Coastal Container, Niagara Sheets, and Greif. The elected and officer positions include mem- bers from Menasha Packaging, BW Papersystems, Arvco Container, Corrugator Belt Service, Corrugated Solutions, Fosber, Haire Group, and JB Machinery. To complete the application, visit form.jotform.com/ slunceford/2025-cpc-application. If you have any ques- tions, contact Sarah Lunceford, TAPPI Division Manager for Corrugated. Once applications are compiled, a survey will go out to TAPPI Corrugated Members to vote on the candidates they believe should serve on the CPC. Election results will be announced prior to CorrExpo 2025, Octo- ber 20-22 at the Savannah Convention Center in Savan- nah, Georgia. Applications will be taken until August 15.

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Wasatch Container Celebrates 30 Years of Packaging Reimagined This year, North Salt Lake, Utah based Wasatch Contain- er proudly celebrates 30 years of delivering high-quality

Container was built with a simple but powerful mission: to create packaging that performs and protects while helping customers stand out. That mission still drives them today. Over the years, Jerry’s vision and strategic investments transformed the company into a leader in custom packag- ing. From their start in a single facility, they operate out of three specialized manufacturing plants in Salt Lake City, covering more than 225,000 square feet. At the heart of this growth is a talented team of over 85 professionals, experts in design, production, and service, who go the extra mile for every customer. Wasatch Container remains family-owned and oper- ated, with Jerry joined by his children, Ryan and Lauren Frisch, as Vice Presidents, in leadership roles. The Frisch family’s hands-on approach has helped them remain agile, focused, and true to its values as they expand their capa- bilities. One of the cornerstones of their success is a focus

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on technology and innovation. By contin- uously investing in advanced equipment and more intelligent systems, they say they have increased production speed, improved product quality, and expanded their creative potential. For Wasatch Container, innovation is always tied to impact, helping customers meet their goals, solve challenges, and bring their brands to life. “The people who make it happen are just as important as the packaging we pro- duce,” the company says. “From machine operators and design- ers to customer service reps and logistics coordinators, our team is behind our rep- utation for reliability and excellence. We believe good packaging starts with good people, and we’re proud to have built a workplace where skill, collaboration, and long-term relationships thrive. “For the last 5 years, we have been honored to be named Utah’s Best of State in Packaging. This recognition and oth- er industry accolades reflect our ongoing commitment to quality, service, and con- tinuous improvement. They motivate us to keep raising the bar. “As we mark this 30-year milestone, we remain focused on what’s ahead. Our mis- sion stays the same: to deliver innovative, value-added packaging through thought- ful design, reliable manufacturing, and a commitment to customer success. “To our employees, customers, and partners, thank you for being part of the Wasatch Container journey. Here’s to the next 30 years of building more innovative packaging, together.” Visit wasatchcontainer.com .

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July 14, 2025

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Baysek Machines Inc. Acquired By Private Investors, Renamed Baysek Solutions LLC BY DANIEL BRUNTON In March, a consortium of private investors acquired Nelsonville, Wis- consin-based Baysek Machines Inc., and has now renamed the compa- ny Baysek Solutions LLC. In an exclusive interview, Daniel Brunton talks to outgoing Owner Mark Helbach and the team of new investors — Jeff Jensen, Ryan Hetzel and Gary LeMaster. Founded in 1995 by David Helbach, Baysek Machines is a well-known manufacturer of die-cutting solutions today. The company started out

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selling its diecutters into the North American market and then within a decade, started to get traction in the UK and Europe, at which stage the From left, outgoing owner and GM, Mark Helbach, and the new investors, Ryan Hetzel, Jeff Jensen and Gary LeMaster (below).

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owners set up a wholly owned subsidiary in the UK. In 2015, the next generation Helbach took over the business, with David’s son, Mark, taking the reins. Over the next five years, the company really accel- erated, and thanks to a network of active agents, Baysek Machines started to supply machines into Latin America, Australia and New Zealand, with on- going success in Europe thanks to active participa- tion in European industry trade shows.

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“The company really saw some excellent growth in 2020 and for the following years and I knew that at some stage, we would need to look at the next steps,” explains Mark Helbach. “In 2023, my partner, David Waldoch, and I decided we would look at the idea of selling the busi- ness, looking for an investor or other OEM that would allow the brand to flourish further. Following initial conversations with one leading industry name, I had a chat with someone I have known for a long time now, who I thought might be a good fit. That person was Jeff Jensen, who had known my father for years and was, of course, well versed with Bay- sek equipment as Latin American Sales Director for Cincinnati-based Goettsch International.” “Mark approached me with the idea in the summer of 2024,” says CONTINUED ON PAGE 10

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July 14, 2025

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Baysek Acquired (CONT’D FROM PAGE 8)

“We knew we needed to keep Mark in the saddle,” adds Jensen. “Fortunately, Mark was in no hurry to rush off into the sunset, and has agreed to stay on board as GM for the next five years. But what we also needed was sta- bility in the team, and when Gary and I started formulating our offer, we knew we need to get the company’s Opera-

Jensen, the company’s new CEO. “At first, I was not sure I could make things work, as I needed some significant financial backing, but following a good conversation with my longtime friend Gary LeMaster, we were able to quite

quickly put together a deal that Mark and David liked the look of. We completed Due Diligence in November, and by the end of February this year, we were good to go.” Like any family business that gets acquired, transition and stability is key to ongoing success; Baysek was no dif- ferent.

tions Manager on board. So, we were delighted that Ryan Hetzel wanted to get involved within the new ownership structure — especially as, like me, his ancestors settled in the same Amherst, Wisconsin community as my family.” “I’ve been with Mark and his father in Baysek since the

CONTINUED ON PAGE 12

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July 14, 2025

Baysek Acquired (CONT’D FROM PAGE 10)

Sustainability is on the lips of every brand owner out there, so it is a great opportunity for me to be involved with a company like Baysek. I am looking forward to taking a very active role in the business, and look forward to growing this great company with Jeff, Ryan and the whole team. It is certainly exciting times for us.”

early 2000s, and I am the third generation of Hetzel to work with a Helbach,” explains Hetzel, the company’s new Operations Director. “I am honoured to be part of the con- sortium who will continue to push the boundaries and de- velop new models for the Baysek portfolio. I want to thank Jeff and Gary for giving me the opportunity to help take Baysek to the next chapter. I also want to thank the team of amazing employees — we would not be where we are today without them and I speak for Jeff and Gary when I say we are looking forward to the continued support of every member in the team.” The third partner in the consortium is Gary LeMaster, an entrepreneur with a great range of skillsets and a deep understanding of the wood, timber and lumber industry. “When Jeff called me with the opportunity to get involved with a manufacturing company that made machinery for the corrugated industry, I was instantly intrigued,” says Le- Master, Managing Partner. “Within my ownership of several timber companies, I was very familiar with the corrugated industry, because we would buy quite a lot of corrugated packaging as part of our timber crate and packaging solutions for customers. As someone who has invested and owned many busi- nesses in the forest industry sector, getting involved with a company that offers production solutions to the corrugat- ed packaging industry ticks a lot of ‘green’ boxes for me.

“I am thrilled to have the opportunity to work with Jeff and the new owners, as we look to expand the name even further.” “We have a really busy couple of years ahead,” con- cludes Jensen. “We are building on the portfolio, and thanks to existing tie-ups and infrastructure in Europe, we are looking to expand our manufacturing base to Europe too. We are actively developing the C series machines to be able to handle triplewall board, which will be a game changer, and in the next two years, we will launch a big machine that we will showcase at SuperCorrExpo in 2028.”

CONTINUED ON PAGE 14

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July 14, 2025

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Baysek Acquired (CONT’D FROM PAGE 12)

The Perfect Combo Get Peak Performance From Your Equipment with Matched Component Sets

So it seems that Baysek as a brand has an exciting fu- ture, with three sets of experienced hands on the reins. New Machine Launched Like any machinery company, the portfolio evolves and grows; Baysek is no different. As the C170 took on a big brother in the C190, the next step is a more entry-level machine, that will be attractive to smaller sheet plants the world over. “We’ve nicknamed it the Baby Baysek and coming in at an attractive price point this machine will help transform many small and medium size sheet plants,” Jensen said. “We have sold the first machine already, and it is only just being launched now — we are excited by the opportunities that this entry level machine will give us in reaching a part

Nothing’s more rewarding than a couple made for each other.

of the market that we may not have been active in prior.” The Baysek HF101 is a hand-fed, reciprocating flatbed die cutter with a maximum sheet size of 50” x 50”. Follow- ing the tried and tested Baysek principle, it needs only two operators, is nick free, dust free and extremely safe com- pared to existing, hand feed die cutting solutions, with a rapid job changeover; it can also handle multiple materials and can cut multiple materials and can cut multiple parts on the same die. It has been designed to incorporate the same dies on a future C170 or C190 purchase. “The HF101 can handle single sheet operation and has an automatic outfeed on sheet count,” explains Hetzel. “It also has an excellence tolerance for warped board and it is ideal for reusing scrap cut-off material. It runs at 500+ sheets per hour, and thanks to its compact design, it is easy to install and no special foundation is needed in the customer’s factory. It has been designed and built for mini- mal maintenance and for using basic hand tools.” “Safety is always a priority, and that is true with the HF101,” adds LeMaster. “It has been designed to CE com- pliance, and interlocking magnetic switches are on each door and window unit, with interlocked access panels for ease of service. A mesh guarding has been applied to all One of Jensen’s first goals was expansion of the net- work of agents, globally. “We have been able to quickly enhance Baysek’s position globally, by working with a newly expanded network of distributors and agents,” con- firms Jensen. “We have also brought on Ben Liskey and fixed openings on the machine.” Expanded Network & Portfolio

That’s why the engineers at ARC International have focused their skills and talents on crafting perfect matches between the components that must work in tandem on your flexo folder gluers and die-cutters: • Anilox Rollers and Ink Chambers • Anilox and Wiper Rollers • Feed and Pull Rollers • Glue and Meter Rollers You can achieve the press speeds and print quality you need to fill your most demanding orders by pairing your team with The ARChitects of Flexo . Contact ARC today to learn how these engineered matches of flexo folder gluer and die-cutter components (new or reconditioned) can help you achieve a more perfect union of production and profits.

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July 14, 2025

Gluing on Specialty Folder Gluers is Our Specialty

Sustainability initiatives are changing the packaging landscape and Baumer hhs is ready to help you meet those challenges. Our PX1000 cold glue applicator coupled with the new ULT 400 XL are the pair to get it done. The PX1000 runs the widest ranges of non-contact cold glues and the ULT 400 XL verifies the glue dot or bead is in the right place without the aid of UV tracers, no matter the variety of board or thicknesses. Get your corrugated board onboard with Baumer hhs and let us show you how special you are to us.

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ICPF Funds More Equipment For Virginia Tech’s Packaging Program Virginia Tech’s Packaging Systems & Design Program will be using two new pieces of equipment this Fall provided by the International Corrugated Packaging Foundation (ICPF). A crush testing machine and a bursting strength tester will add experiential learning opportunities for stu- dents and significantly enhance the program’s ability to conduct cutting-edge research in paper and corrugated packaging. The L&W crush tester was awarded through ICPF’s Uni- versity Awards program, while the Messmer Büchel burst- ing strength tester was rehomed from a previous ICPF do- nation to Millersville University. ICPF President, Caitlin Salaverria said, “ICPF was de-

Baysek Acquired (CONT’D FROM PAGE 14)

his 25 years of corrugated machinery experience to head up the sales team as VP Sales, while expanding the global coverage of the company as well.” “I’m excited to join Baysek at a time of great opportuni- ty for growth,” says Liskey, a well-known figure in the North American corrugated industry. Baysek Solutions now has representation in the follow- ing countries: Baysek Solutions US (UK, Ireland, Scandi- navia and Netherlands); S&G EU (Eastern Europe); Design & Technik (Germany); Goettsch International (Center and Latin America, Caribbean and middle/South Africa); Revo- lution Industrial (Pan-Pacific and Australasia); NSK (Japan); Vega (Italy); Miramani Trading (Iran); Digidon (Romania); and OIS Machinery (Middle East and North Africa). Visit bayseksolutionsllc.com .

lighted to provide placement of these two pieces of equipment at Virginia Tech. The Packaging Systems & Design program at Virginia Tech has a strong focus on experi- ential learning in multiple packaging areas related to the paper and corrugated indus- try. Many students work directly in the pa- per and corrugated manufacturing indus- try post-graduation, and this donation will allow Virginia Tech to continue to develop talent with specific corrugated industry knowledge, preparing them for future ca- reers in our industry.” The Packaging Systems & Design pro- gram at Virginia Tech provides students with in-depth knowledge of the use of pa- per and corrugated fiberboard as import- ant packaging materials. Students study the science behind these materials, learn to design and create prototypes, learn to test the mechanical properties of paper and corrugated board, as well as learning to design and evaluate paper-based pack- aging performance during distribution. “Support from ICPF has been truly transformative in enhancing the teaching and research capabilities related to mate- rial characterization and paper and corru- gated fiberboard testing at Virginia Tech’s Packaging program,” said Eduardo Molina, Assistant Professor of Packaging Systems and Design in the Department of Sustain- able Biomaterials at Virginia Tech. “Students will now be trained on mod- ern equipment and will take this knowledge to their future industry roles. The possibil- ities enabled by this upgrade, along with ongoing support from the foundation, are significant and exciting. We aim to contin- CONTINUED ON PAGE 18

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ICPF Funds (CONT’D FROM PAGE 16)

ue this collaboration and prepare students for successful careers in paper, corrugated, and packaging sectors.” The new machines upgrade older equipment, some more than 30 years old or not specifically designed for corrugated board testing. “As an industry sponsored foundation, ICPF has worked for 40 years to advance student and faculty knowledge of the industry and to promote development of a highly trained workforce,” said Salaverria. “We’ve provided over $14 million in donations of equipment and grants to uni- versities through our University Awards Program and look forward to continuing our efforts over the coming years.” Coleman Container To Add Amtech’s Visual Analytics System Canada-based Coleman Container has recently signed an agreement with Amtech Software to implement Am- tech’s Visual Analytics (or AVA) system. AVA is a web- based dashboard and report writing tool that leverages data-rich views and the ability to embed dashboards and reports within the EnCore menu system. Amtech reports that Coleman is looking forward to providing interactive dashboards to management and automating the delivery of reports throughout their organization and to customers.

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July 14, 2025

Golden West Announces New Investments, Debt Extension

operations, expand capabilities and serve the evolving needs of customers across a broad and growing set of in- dustries.” With the new equity infusion, Golden West says it will continue advancing its fully integrated platform, including the upgrade and build-out of a state-of-the-art 110” corru- gator. The strengthened balance sheet also enables op- timization of working capital, increased R&D investment, and expansion of technical capabilities. Golden West Packaging has completed the commis- sioning of its Heidelberg press and Masterflute laminator, significantly expanding the group’s capacity and capa- bilities. The company said the Heidelberg press delivers unmatched print quality, speed, and versatility, while the Masterflute laminator offers a highly flexible platform de- signed to handle a wide range of unique flute profiles. In addition, the recent installation of two Bobst die-cut- ters enhances production precision and efficiency, pro- viding greater value, reliability, and flexibility to customers across a range of markets, the company said. “Golden West’s momentum is fueled by the cultural transformation we’ve embraced over the past year — one centered on customer obsession, creating an outstanding team member experience and relentlessly pursuing oper- ational excellence,” said Kelley Wenter, Chief Operating Officer. “These pillars drive everything we do, empowering us to deliver innovation, quality, service and sustainability in every solution we bring to our customers and partners.”

City of Industry, California based Golden West Packaging Group LLC, a West Coast independent manufacturer of custom corrugated packaging solutions, announced the completion of an amendment to its credit facilities which it says will enhance its ability to accelerate growth, innova- tion, and market expansion. The transaction includes substantial new equity invest- ment and a significant extension of debt maturities beyond 2030, providing Golden West with the financial flexibility to execute its long-term growth strategy. “This substantial equity investment and maturity exten- sion provides us with the strategic flexibility we need to scale in key markets and continue to deliver innovative packaging solutions for our customers,” said CEO Mark Favre. “The investment is a strong vote of confidence in our team and our future. We are proud that 100 percent of Golden West’s existing lenders supported the company in this transaction and deeply grateful for the collaborative effort taken by all stakeholders in executing this transfor- mational step.” “We have never been in a better position to fulfill our mission as the West Coast custom packaging supplier of choice,” said Brian McDonnell, Chief Financial Officer. “This milestone accelerates our ability to strengthen

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Pratt Industries Achieves Record- Breaking HP PageWide Performance Palo Alto, California based HP congratulated its customer, Pratt Industries, for setting a new benchmark within the HP PageWide install base. In six months, their new HP Page- Wide T1195i Press has not only become fully operational but has also surged to become the most productive HP PageWide press across HP’s global install base. “This rapid ramp-up is a powerful testament to Pratt’s forward-thinking vision, the incredible dedication and

solutions allow for agility and speed-to-market. It enables on-demand production, significantly reducing lead times and waste by eliminating the need for large, speculative print runs. This flexibility is invaluable in today’s dynamic market, allowing corrugated manufacturers to swiftly re- spond to changing consumer demands, offer greater flexi- bility for brands, and efficiently handle shorter runs without compromising vibrant, high-quality graphics. “Pratt’s achievement is a shining example of how em- bracing digital printing is revolutionizing corrugated pro- duction, driving both unprecedented efficiency and new creative possibilities,” HP said.

expertise of their team, and the trans- formative capabilities of HP PageWide technology,” HP said. “This success story vividly illustrates the profound benefits that digital printing brings to the corru- gated packaging industry.” HP said that achieving a swift tran- sition from a construction site to a peak-performing production in such a short timeframe is an extraordinary feat, highlighting their commitment to lever- aging cutting-edge solutions for maxi- mum impact. Unlike traditional analog methods that require time-consuming and cost- ly printing plates, digital printing with

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HP corrugated digital presses embody the synthesis of technological advancement and sustainability. These presses are engineered to deliver unparalleled print quality, versatility, and speed, catering to the dynamic demands of the corrugated packaging market. This portfolio is more than just a showcase of innovation, it’s a tool for economical, faster, and sustainable production. PageWide Corrugated Digital Presses

HP's Water Based Ink

HP's Thermal Inkjet Technology

Accurate Media Motion

www.boardconvertingnews.com

July 14, 2025

Single Point Single Operator Full Automation

Optimizing the flexo process for maximum productivity, quality and efficiency.

See us at Booth 426

JB Machinery Inc. | +1-203-544-0101 | jbmachinery.com JB MACHINERY

13 Rock-Solid Ways (CONT’D FROM PAGE 1)

Board Converting NEWS INTERNET DIRECTORY

Action One: Do What You Say You’ll Do Trust starts with reliability. When you promise to deliv- er something by a certain time, follow through. If you say you’ll return a call within an hour, make it happen. Custom- ers remember when commitments are met — and when they aren’t. When was the last time I missed a commitment to a customer, and how can I improve my process to prevent that? Action Two: Keep It Real (Even When It Hurts) Customers appreciate honesty, even when the news isn’t good. If something goes wrong, don’t hide it. Be up- front, explain the issue, and share how you’re fixing it. Transparency builds trust, especially in tough moments.

ADVANTZWARE www.advantzware.com

Advantzware provides a comprehensive system to address the business management needs of the independent box business, as well as the ERP requirements of full scale pack- aging plants and integrated companies. With modules for estimating, scheduling, production, inventory and account- ing, this scalable system supports companies that produce corrugated boxes, folding cartons, point of purchase dis- plays, assembled partitions, and paperboard products. AIR CONVEYING CORPORATION www.accfilter.com Air Conveying Corporation is a leader in the industry of Pneumatic Conveying Systems and has been in business since 1968. As an equipment manufacturer rather than sim- ply a sales organization, we have complete control over the quality of material and products which make up your pro- posed system. Our equipment is found in printing, folding carton and corrugated plants throughout the world. We've been designing, manufacturing and engineering pneumatic conveying systems since 1984. We partner with our customers to ensure they operate efficiently and guar- antee our systems meet or exceed their specifications. ASDI specializes in full pull-through systems trim separators, and NFPA compliant systems with full electronic controls. AMTECH SOFTWARE www.amtechsoftware.com AIR SYSTEMS DESIGN, INC. www.airsystemsdesign.com Amtech offers the industry’s most innovative and com- prehensive corrugated and packaging ERP, integrated scheduling software, and engineered automation technol- ogy. For over 30 years, Amtech has kept our customers competitive in an ever-changing economy with customer digital storefronts and workflows, business intelligence, automated scheduling for corrugators, converting and shipping, proactive roll stock and inventory management. APEX INTERNATIONAL www.apexinternational.com World’s largest Anilox and Glue & Metering roll manufac- turer, providing the widest selection of corrugated engrav- ings and complementary services. Anilox engraving options available from our North American manufacturing facility include elongated 75°, 60°, 45°, plus Apex’s patented GTT technology. Glue rolls are produced with Hardened Stain- less Steel and a max TIR of 10 µ for Single, Double Facers.

freepik.com.

Do I proactively communicate challenges to custom- ers, or do I avoid difficult conversations? Action Three: Speed Is Your Friend In today’s world of instant everything, slow responses are frustrating. You don’t need to be available 24/7, but responding promptly shows you value your customers’ time. Even a quick acknowledgment like, “I’ve received your message and will get back to you shortly,” can make a difference. How quickly do I respond to customer inquiries, and do I have systems in place to improve response times? Action Four: Follow Through Like A Pro Great service doesn’t end with the sale. Checking in after a project, purchase, or service demonstrates care and helps uncover potential issues before they become problems. Do I follow up with customers regularly to ensure they’re satisfied? Action Five: Listen Like You Mean It Before jumping in with a solution, take time to fully understand your customer’s concerns. Active listening builds trust and often reveals insights that lead to better outcomes. Do I make customers feel heard, or do I focus more on solving the issue quickly? Action Six: Make Yourself Available (But Set Boundaries) CONTINUED ON PAGE 28

ALBANY INTERNATIONAL www.albint.com

Albany International has a corrugator belt for every appli- cation. Our reputation for durable performance is the trade- mark of the most dependable belts in service today.

www.boardconvertingnews.com

July 14, 2025

Thank You for Being Part of Our Journey! 70 Years of Innovation: For seven decades, EMBA Machinery has been at the forefront of innovation in the corrugated board converting industry. Founded in 1954 in Örebro, Sweden, our legacy of excellence is built on dedication to knowledge and development.

A Legacy of Innovation Since the introduction of our first flexo folder gluer, the FFG 240, in 1968, we have continued to launch cutting-edge technology, such as our patented Ultima platform, including the revolutionary Non-Crush-Converting Concept. Today we continue to evolve, ensuring we stay ahead with innovative solutions for the future.

Building Relationships As we celebrate 70 years of success, we extend our sincere gra- titude to our customers. Your trust and collaboration drive our innovation, and together, we build lasting relationships, meeting the evolving market demands with focus and dedication.

Our 70 Years of Excellence Continues! Discover how EMBA can elevate your business. Find all contact details and information about our products at emba.com.

13 Rock-Solid Ways (CONT’D FROM PAGE 26)

Board Converting NEWS INTERNET DIRECTORY

Clear and accessible contact options make it easy for customers to reach you when needed. At the same time, setting boundaries ensures you can deliver on those ex- pectations without burnout. Are my contact methods clear and responsive enough for customers to feel supported? Action Seven: Be Predictably Excellent Consistency beats occasional brilliance. Customers want to know what to expect every time they interact with you. Being reliably good builds confidence and loyalty. Is my level of service consistent across all interactions, Regular updates — even when there’s no change — re- assure customers that you’re paying attention. Whether it’s about an order, a service, or an issue being resolved, communication matters. Do I keep customers informed, or do they have to fol- low up with me to find out what’s happening? Action Nine: Own Your Mistakes or do I have room to improve reliability? Action Eight: Keep Them In The Loop Mistakes happen. How you handle them can make or break customer loyalty. Acknowledge the error, apologize sincerely, and explain what steps you’re taking to fix it. When was the last time I owned a mistake with a cus- tomer, and how did they respond? Actions Ten: Stay Connected (Without Being Clingy) Regular communication keeps your business top of mind, but it’s important to strike the right balance. Nobody wants to feel spammed. Share meaningful updates and value-added content. Am I staying connected with customers in a way that feels helpful, not overwhelming? Action Eleven: Play the Long Game Prioritize long-term relationships over short-term rev- enue. Customers value businesses that put their needs ahead of squeezing every penny from a single transaction. Do my decisions prioritize long-term loyalty, or am I fo- cused on short-term gains? Action Twelve: Show Some Love A small gesture can make a big impact. Whether it’s a thank-you note, a thoughtful gesture, or remembering a customer’s preferences, showing appreciation makes people feel valued. When was the last time I went out of my way to thank or recognize a customer? Action Thirteen: Rethink Introductory Deals Be careful with promotions that reward new custom- ers more than loyal ones. Offering steep discounts to new customers while existing ones pay full price can breed re- sentment. Instead, consider ways to reward loyalty, such as exclusive perks or discounts for long-term customers. Are my promotions encouraging loyalty, or are they making existing customers feel overlooked? What’s Next?

ARC INTERNATIONAL www.ARCInternational.com

ARC International is a world leader in the manufacturing of roller products for flexography. The latest nano-technology laser engraving in our NC and NV manufacturing facilities ensures superior quality and consistency in anilox rollers.

AES (ADVANCED EQUIPMENT SALES) www.aesales.net

AES is a leading full-service provider of integrated convey- ance systems specializing in scrap, trim, and dust. AES en- gineers custom scrap systems and works as a partner in process improvement to help businesses achieve greater profitability, productivity, and sustainability. Products include balers, shredders/hoggers, core shredders, filters, fans, and specialized dust control and collection systems. AES is the ex- clusive distributor for the AirShark Rotary Material Separator. For a wide variety of new and used equipment on to- day’s market, visit our website at www.acm-corp.com. BAUMER HHS CORPORATION www.baumerhhs.com hhs is a global leader in advanced gluing, camera verifica- tion and quality assurance systems for the packaging indus- try. Zero-defect quality and elevated production speeds are key parameters in the manufacturing of corrugated boxes. With hhs Xcam Box Monitoring and non-contact flap gluing of corrugated board, hhs offers every option for quality as- surance in the production of boxes with flexo folder gluers. AMERICAN CORRUGATED MACHINE www.acm-corp.com BLOWER APPLICATION COMPANY (BLOAPCO) www.BloApCo.com BloApCo has served the corrugated industry since 1933 with a variety of scrap handling solutions, including Hori- zontal Floor Shredders, Trim Cutters, and Material Handling Fans and Conveying Systems. BloApCo Shredders allow for continuous shredding and pneumatic removal of sheet waste stacks of all sizes, roll slab, cores, and carton scrap.

CORRUGATED MACHINERY SPECIALISTS www.cmsretrofits.com

Leading manufacturer and installer of quality retrofits, up- grades and replacement parts for S&S and Prime Flexo Folder Gluers. Specialists in reconditioning of S&S Flexo Folder Gluers, including ink, air and electrical systems.

CORRUGATOR BELT SERVICE LLC www.corrugator.com

Serving the corrugated box industry since 1991, Chicago- based Corrugator Belt Service LLC maintains corru- gator belts for peak board quality and performance.

CONTINUED ON PAGE 30

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July 14, 2025

LIGHTER STRONGER SUSTAINABLE Refibreing the corrugated structure™

LINERBOARD A LIGHTWEIGHT SO POWERFUL, YOU’D THINK IT WAS A HEAVYWEIGHT

containerboard.kruger.com

FSC | ISO 14001 | SFI | ISO 9001 | FDA Compliant | C-TPAT Certified

13 Rock-Solid Ways (CONT’D FROM PAGE 28)

Board Converting NEWS INTERNET DIRECTORY

Ready to take the first step? Focus on one area where you know you can improve. When you consistently deliver the basics, customer loyalty follows naturally. Kate Zabriskie is the president of Business

CORRUGATED REPLACEMENTS, INC. www.corrugatedparts.com

Training Works, Inc., a Maryland-based talent de- velopment firm. She and her team provide onsite, virtual, and online soft-skills training courses and work-

Corrugated Replacements, Inc. is a production powerhouse that manufactures high quality machine parts and replace- ment parts for the corrugated and paperboard converting industries. CRI can redesign, engineer, and manufacture any part while providing a rapid turn-around rate, keeping machines running at their peak performance and limiting down time.

shops to clients in the United States and internationally. For more information, visit businesstrainingworks.com. Registration Open For AICC Great Lakes Summit In Cincinnati AICC, The Independent Packaging Association, an- nounced open registration for the 2025 Great Lakes Sum- mit set for August 12-13 in Cincinnati, Ohio. The event kicks off with a Reds vs. Phillies baseball game at the Great American Ball Park Tuesday night fol- lowed the next day by a breakfast buffet, plant tours at Akers Packaging Service Group in Middletown, Ohio, and Hummingbird Facility in West Chester, Ohio, a networking lunch, educational program, and reception. Single registration is $395 with a boxmaker discount for multiple attendees at $365 each. Baseball game suite tickets are $120. Register at aiccbox.org . TAPPI CorrExpo Inviting ‘What’s New’ Submissions TAPPI CorrExpo 2025 is now accepting submissions for the What’s New/Tech Talks Program that will be presented during the conference at the Westin Savannah Harbor Golf Resort and Spa in Savannah, Georgia on October 20-22. The What’s New Program is an opportunity for CorrEx- po 2025 exhibitors to present seven-minute presentations highlighting their new technology, product, or service without commercialism guidelines/restrictions, while still adhering to TAPPI Antitrust Guidelines. Presentations must be for a new product, new service, or a new application of an existing product or service. “New” is defined as having been introduced to the market after January 2024. The abstract deadline is August 1. Acceptances and PPT Templates will be sent to those selected for the pro- gram by August 15. Other events during the conference include a keynote by NFL Legend Shaquem Griffin, the Corrugated Classic Golf tournament, and more. Visit events.tappi.org .

C.U.E., INC. www.AnvilCovers.com

Makers of single and dual-width Timesaver® Anvil Covers, the premier urethane anvil cover for corrugated die cutting. Timesaver® covers feature construction of solid steel back- ing and solid steel locking components to ensure a precise fit every time. C.U.E., Inc. also offers Dura-Latch and Cor- Lock anvil covers, and urethane Lead Edge Feed Wheels.

EMBA www.embausa.com

The EMBA group supports a complete line of corrugated converting machinery for the worldwide market. EMBA’s Quick Set technology enables the highest productivity across a broad range of converting equipment, from mini to super jumbo. EMBA also includes the McKinley jumbo line of flexo folder gluers and rotary die cutters as well as ser- vice, rebuilds and upgrades for both EMBA and McKinley.

EAGLEWOOD TECHNOLOGIES, LLC www.eaglewoodtech.com

Eaglewood Technologies offers trusted cleaning technolo- gies for the world’s best printers and converters. Solutions include the award winning Sitexco+ Anilox Laser System, the Nanovis Parts Washing System, the Sitexco L10 Label System, the innovative Sanilox™ System or Alphasonics solutions. We also offer Xpress™ mobile cleaning service at your facility or ours. ESKO www.esko.com ArtiosCAD and Kongsberg are the most trusted names in CAD/CAM solutions. Esko’s ArtiosCAD is the most widely used CAD software in the world. Esko’s Kongsberg series of tables brings you reliable, outstanding quality for sample- making and short run production.

DOMINO www.dominodigitalprinting.com

Domino is a leading manufacturer and distributor of digital printing and product identification solutions. Celebrating its 44th year, Domino is headquartered in the UK and North America headquarters are Illinois. Domino has 25 subsid- iaries, representation in over 120 countries, and over 2,900 employees worldwide .

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July 14, 2025

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