13 Rock-Solid Ways (CONT’D FROM PAGE 1)
Board Converting NEWS INTERNET DIRECTORY
Action One: Do What You Say You’ll Do Trust starts with reliability. When you promise to deliv- er something by a certain time, follow through. If you say you’ll return a call within an hour, make it happen. Custom- ers remember when commitments are met — and when they aren’t. When was the last time I missed a commitment to a customer, and how can I improve my process to prevent that? Action Two: Keep It Real (Even When It Hurts) Customers appreciate honesty, even when the news isn’t good. If something goes wrong, don’t hide it. Be up- front, explain the issue, and share how you’re fixing it. Transparency builds trust, especially in tough moments.
ADVANTZWARE www.advantzware.com
Advantzware provides a comprehensive system to address the business management needs of the independent box business, as well as the ERP requirements of full scale pack- aging plants and integrated companies. With modules for estimating, scheduling, production, inventory and account- ing, this scalable system supports companies that produce corrugated boxes, folding cartons, point of purchase dis- plays, assembled partitions, and paperboard products. AIR CONVEYING CORPORATION www.accfilter.com Air Conveying Corporation is a leader in the industry of Pneumatic Conveying Systems and has been in business since 1968. As an equipment manufacturer rather than sim- ply a sales organization, we have complete control over the quality of material and products which make up your pro- posed system. Our equipment is found in printing, folding carton and corrugated plants throughout the world. We've been designing, manufacturing and engineering pneumatic conveying systems since 1984. We partner with our customers to ensure they operate efficiently and guar- antee our systems meet or exceed their specifications. ASDI specializes in full pull-through systems trim separators, and NFPA compliant systems with full electronic controls. AMTECH SOFTWARE www.amtechsoftware.com AIR SYSTEMS DESIGN, INC. www.airsystemsdesign.com Amtech offers the industry’s most innovative and com- prehensive corrugated and packaging ERP, integrated scheduling software, and engineered automation technol- ogy. For over 30 years, Amtech has kept our customers competitive in an ever-changing economy with customer digital storefronts and workflows, business intelligence, automated scheduling for corrugators, converting and shipping, proactive roll stock and inventory management. APEX INTERNATIONAL www.apexinternational.com World’s largest Anilox and Glue & Metering roll manufac- turer, providing the widest selection of corrugated engrav- ings and complementary services. Anilox engraving options available from our North American manufacturing facility include elongated 75°, 60°, 45°, plus Apex’s patented GTT technology. Glue rolls are produced with Hardened Stain- less Steel and a max TIR of 10 µ for Single, Double Facers.
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Do I proactively communicate challenges to custom- ers, or do I avoid difficult conversations? Action Three: Speed Is Your Friend In today’s world of instant everything, slow responses are frustrating. You don’t need to be available 24/7, but responding promptly shows you value your customers’ time. Even a quick acknowledgment like, “I’ve received your message and will get back to you shortly,” can make a difference. How quickly do I respond to customer inquiries, and do I have systems in place to improve response times? Action Four: Follow Through Like A Pro Great service doesn’t end with the sale. Checking in after a project, purchase, or service demonstrates care and helps uncover potential issues before they become problems. Do I follow up with customers regularly to ensure they’re satisfied? Action Five: Listen Like You Mean It Before jumping in with a solution, take time to fully understand your customer’s concerns. Active listening builds trust and often reveals insights that lead to better outcomes. Do I make customers feel heard, or do I focus more on solving the issue quickly? Action Six: Make Yourself Available (But Set Boundaries) CONTINUED ON PAGE 28
ALBANY INTERNATIONAL www.albint.com
Albany International has a corrugator belt for every appli- cation. Our reputation for durable performance is the trade- mark of the most dependable belts in service today.
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July 14, 2025
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