IMPORTANT PHONE NUMBERS
Guest Services (Conference Center Front Desk)
727- 379-5000, Option 0
Palm Grove Operations/Manager
Tony Mason
727-379-5021 727-379-5010 727-379-5020
Palm Grove Reservations Service Center/Mail Room
Vicky Steinberger Barbara Ziemer
Communication
Palm Grove Communication: 1. Email communication (Palm Grove Community News) – genehwing@gmail.com . This is the official way we will be giving out communication concerning the park. It is very important that you sign up for these emails. 2. Facebook – “ The RV Park Group ” – when joining please fill out “why” you want to join. This is a closed community and guest are approved one by one. This is not a Word of Life regulated site. Official communication will come through Gene Wing using the Community News. 3. Palm Grove Email Alert System - The purpose of the system is to notify residents with a timely response when the loss of water, electricity or in the event of information that is specifically needed to get out ASAP during weather related storm. We ask that you do not send individual emails or phone calls to the RV Park Office when the loss of water or power occurs, allowing our team to assess the source of the problem. You will see an email to your inbox that says from FL RV Park Alerts. If you do not see this in your inbox you may need to go to your SPAM box. We will be using the current emails on file that each resident has given to the RV Park office, so if you feel you are not receiving these alerts than please email Vicky at vickys@wol.org to make sure we have the correct email address. We would ask for your patience in receiving updated information when a situation occurs while our team assesses the repair needed and provides residents the correct information. 4. Weather Related Emergency - In the event of a sudden severe storm, hurricane, or tornado watch/warning, the best source of information will be the local news channel or your cell phone alerts which gives up-to-date information on a consistent basis allowing each resident to make the necessary decisions at the time. The park office will notify in advance through the Palm Grove Alert system if the Harry Bollback Center will be open and procedures to follow if such a storm occurs. The Bollback Performing Arts Center is the designated building and is hurricane rated. The Wyrtzen Conference Center is NOT a shelter. If you bring a pet to the shelter, it must be crated at all times.
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